Useful Information
Updated - 31 July 2024
This page contains useful information for your Rail Staff Travel privileges.
Contents
- Returning Cards and Passes to RST
- Replacement Fee
- Booking Fee for International travel through International Rail
- Obtaining a Full Birth Certificate or Marriage Certificate
- Privilege Season Ticket mileage allowances
- Child Dependant Gross Weekly Income Limit
- Housekeeper Dependant Gross Weekly Income Limit
Returning Cards and Passes to RST
The cheapest method to return cards and passes to RST is to e-mail us images of them each cut into 4 pieces. When you cut the card or pass into 4 pieces, the card serial number and the name of the person printed on it must be visible, to allow us to match it to its record in the Rail Staff Travel database.
If you are unable to send images, please return all Cards and Passes (not cut into 4 pieces) to RST by "signed for" or "special delivery guaranteed" post (previously known as recorded and registered delivery). This is to provide additional protection for your valuable staff travel documents when you are returning them to be changed or cancelled.
Replacement Fee
From 1 August 2024 the following replacement fees apply to cards and passes issued by Rail Staff Travel. Please note this excludes cards and passes issued by TfL (i.e. Oyster Status Passes)
| First loss within a year | Second loss within a year | Subsequent loss within a year | |
| Employee or cardholder has lost one card or pass | £15.00 | £25.00 | No replacement of leisure only card during the year. |
| Employee or card holder has lost more than one card or pass | £20.00 | £30.00 | No replacement of leisure only card during the year. |
| More than one card holder in a family group has lost one or more card or pass | £25.00 | £35.00 | No replacement of leisure only card during the year. |
The definition of the year depends on the national staff travel product issued to the cardholder. For a Staff Travel Card this is 1 April to 31 March, for a Rail Staff Leisure Card it is 1 November to 31 October, for the RST Online Leisure Card it is 1 December to 30 November.
For the loss of an Oyster Status Pass, the fee of £12.50 applies to each card lost in addition to the charges above for any RST issued products.
Last updated - 31 July 2024
Booking Fee for International travel through International Rail
The current booking fee is £10.00 per booking. There is a significant subsidy in place that is supported by RST.
You are of course always free to use whichever agency best suits your travel needs and preferences.
International Rail continues to offer the widest range of international travel options across the market.
FIP travel is non-contractual and is based on a reciprocal exchange between European rail carriers. RST is not obliged to provide a booking service, nor to pay on behalf of staff any fees associated with this service.
Obtaining a Full Birth Certificate or Marriage Certificate
Where RST require a copy of a full birth certificate or marriage certificate, then these can be obtained from the authority that maintains the registrations of births and marriages. In England and Wales this is through the HM Gov website, or in Scotland through the National Records Scotland website. Other countries will have their own processes.
Please send us a copy, not the original, as RST are not liable for the loss of or damage to, or any consequential loss arising from the loss of or damage to, original documents that are sent to us however this may arise.
Privilege Season Ticket mileage allowances
The discounted amounts to be used on Privilege Season Tickets for Active Safeguarded Employees is:
| Mileage Allowance | From 5 March 2023 | From 3 March 2024 |
| 8 Miles | £8.90 | £9.30 |
| 12 Miles | £17.30 | £18.10 |
| 40 Miles | £33.00 | £34.60 |
| 70 Miles | £58.00 | £60.80 |
Child Dependant Gross Weekly Income Limit
The 2023/24 gross weekly income limit is £165.60. This amount applies from 1 April 2023.
Gross income is the total earnings before any tax, national insurance or other deductions are taken.
The 2024/25 gross weekly income limit is £178.60. This amount applies from 1 April 2024.
Gross income is the total earnings before any tax, national insurance or other deductions are taken.
This limit changes each year on 1 April.
Housekeeper Gross Weekly Income Limit
The 2023/24 gross weekly income limit is £203.85. This amount applies from 1 April 2023.
Gross income is the total earnings before any tax, national insurance or other deductions are taken.
The 2024/25 gross weekly income limit is £221.20. This amount applies from 1 April 2024.
Gross income is the total earnings before any tax, national insurance or other deductions are taken.
This limit changes each year on 1 April.