Active and retired staff travellers and eligible family members must ensure priority is given to fare-paying passengers. They should, whenever possible, seek to travel on lightly-loaded services. When this is not possible and travel is undertaken on a crowded train, they should stand back to allow fare-paying passengers to obtain seats.
Those eligible to travel in first class accommodation, even if they hold a seat reservation, may be asked by on-train staff to vacate their first class seat in favour of standing fare-paying passengers. Active staff and their eligible family members are required to do so in these circumstances.