Rail Staff Travel

Facilities for Employees of the rail industry

Rail Staff Travel

Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.

Updated - 3 December 2021

 

Contact Centre

You can contact us as follows:

  • Correspondence by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include your full name and postal address in any e-mail so that we are able to identify your Rail Staff Travel record and respond appropriately.
  • Correspondence by post at our PO Box address (details below).
  • Apply for products and services using the forms on our website.
  • To pay for products you can telephone us using the details at the end of this page.

Updated - 16 November 2021

Safeguarded and Non-Safeguarded

Eligible employees fall into one of two categories for Rail Staff Travel:

  • If you have had continuous employment since at least 31 March 1996 with an eligible Employer (including those who retired or were made redundant) then you are a safeguarded employee.
  • If you started employment on or after 1 April 1996 with an eligible Employer (such as a Train Operating Company), then you are a non-safeguarded employee.

You will need to know which category applies to you when looking at some of the documentation on this site.

In this section

Information for new TOC employees

If you are a new TOC employee (i.e. non-safeguarded) you may find this short Introduction to Rail Staff Travel for new employees of Train Operating Companies document useful.

Latest and Recent News

All of our latest and recent News items can be found on our News page. The current items relate to:

  • Welshpool and Llanfair Light Railway - 1 December 2021
  • Winter 2021-22 staff travel restrictions - updated 3 December 2021
  • Ticket purchase for DB AG services - 1 November 2021
  • Online retailing of priv tickets - 20 October 2021
  • Status Pass renewal - updated 22 November 2021
  • Staff Travel facilities on Lumo services - 18 October 2021
  • Residential Pass Renewal 2021/22 - 12 October 2021
  • Travel on Italian railway services until 31 December 2021 - 3 September 2021
  • NR (National Rail) Priv discount on Oyster - updated 21 July 2021
  • Reduced Rate Flexi Season tickets - 21 June 2021
  • Rail Staff Leisure Card renewal for 2020/21 - updated 27 May 2021
  • Staff Travel Card renewal for 2021/22 - updated 5 March 2021
  • Renewal of FIP International Reduced Rate Cards - updated 25 November 2020
  • Keeping in touch with retired employees

Updated - 3 December 2021

 

Our Key Pages

All of our pages can be reached by using the navigation links on the right. However, you may be interested in the following key pages:

  • Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
  • Useful Information - for current earnings and mileage limits as well as fees that RST use
  • Eligibility of Family Members - for guidance on eligibility of family members
  • Where can I go - for details about where you can use your travel facilities and restrictions
  • Photo Upload - for you to upload passport style photos of yourself and eligible family members
  • Conditions of Issue and Use - for guidance on the use of your staff travel facilities
  • FAQs - many of your Frequently Asked Questions about Rail Staff Travel

Complaints

If you have a problem using travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.

If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays).

If you have problems in the following areas, please contact Rail Staff Travel

  • Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
  • The service provided to you by Rail Staff Travel
  • Using FIP Rail Staff Travel facilities in Europe

RST Contact Details

Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.

From the UK, call us on:

020 7841 8274
Phone lines are open from 9.30am to 12.30pm from Monday to Thursday (excl Bank Holidays). 

Our phone lines are only for payments and for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.

Email us at:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately.

Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD

If you are sending us cards or passes by post, we strongly suggest you use Signed-For Delivery

From outside the UK, call us on:

+44 20 7841 8274

Our phone lines are only for payments and for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below.

Unfortunately, changes to our building security means that we cannot offer a "face-to-face" service for personal callers.
 

Employers Area

This section is reserved for employers only. Click on the button, then enter your username and password to access RST information for employers.

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