Contact RST
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the prime cardholder, who will be the current member of staff, the retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
| From the UK, call us on: |
020 7841 8274 Our phone lines are only for those without internet access. For other queries, you should find the information on our website, or you can e-mail us as below. |
| Email us at: |
Please include your full name and postal address in any correspondence so that we are able to identify your Rail Staff Travel record and respond appropriately. |
| Write to us at: | Rail Staff Travel PO Box 80612 London EC4P 4NH |
| From outside the UK, call us on: | +44 20 7841 8274 |
| We cannot offer a "face-to-face" service for personal callers. |
|
Complaints
If you have a problem using Travel facilities on TOC services, you should raise the issue with the TOC concerned. Details of how to contact each TOC can be found on their websites.
If your complaint remains unresolved, then you should raise your complaint with the Rail Ombudsman. Details are on their website www.railombudsman.org (opens in a new window; please note we are not responsible for the content of external websites) or you can call them on 0330 094 0362 between 08-00-22:00 Monday to Friday (excl. Bank Holidays) and 08:00-13:00 on Saturdays and Bank Holidays (except Christmas Day).