Retailer guidance

• What you need to know about applying to become a Retail Partner can be found in this document.
• Use our pdf Monitoring and Compliance document (106 KB) to find an illustrative list of what will be tested under Rail Delivery Group’s Compliance Activity.
• Our industry structure document shows the individual TOCs and Owning Groups.
• We have produced a pdf high-level project plan (198 KB) that shows key tasks and indicative timescales for these tasks.
• We have compiled a list of pdf Frequently Asked Questions (130 KB) that we are regularly asked and that we think will help you in your decision making.

Marketing and Promotions Plan

• The Marketing and Promotions Plan is used to explain to us how you intend to promote the sale of Rail Products to the benefit of the TOCs and customers, and how you intend to contribute to industry growth.

Retailer Set-Up Guide

• The pdf Retailer Set Up Guide (567 KB) is a document designed to provide potential Third Party Retailers with a guide to the RSP systems and services which they will need to interact with as part of becoming a National Rail retailer. It aims to highlight the various areas which a potential Third Party Retailer should consider in order to progress from an initial concept through to live operation.
• It should not be considered to be the definitive statement on all areas of setting up a new Third Party Retailer as each one is likely to be unique due to the various approaches which can be adopted to retail National Rail products.

Getting in Touch
If you would like more information then please contact us:

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