Rail Staff Travel
Facilities for active and retired employees of the rail industry
Rail Staff Travel
Rail Staff Travel (RST) provides rail staff travel facilities for eligible active and retired employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.
Information on using staff travel facilities is published in the guides on the Guides page. It is usually quicker to refer to these guides than e-mail RST for information.
Information for new TOC employees
An Introduction to Rail Staff Travel for new employees of Train Operating Companies is published on the Guides page.
Information for Network Rail employees
Network Rail employees not yet registered for the leisure travel scheme should begin the registration process by completing the online NR form. The link can be accessed only by NR employees on the NR Benefits My Connect page. Any queries please contact your local HR team.
Lost, stolen, faulty or damaged cards
To report lost, stolen, faulty or damaged cards, please submit a Replacement of Lost or Damaged Cards, or Replacement of Faulty or Stolen Cards form
The team will process your submission and contact you if payment is required. A list of the Replacement Fees can be found on the Useful Information page.
Contact Centre
Our contact details are at the bottom of this page.
In this section
RST Online
With a registered account you can buy staff discounted tickets through RST Online at www.railstafftravel.com
To receive registration details, send us your name and home address by e-mail with "RST Online Registration" as the subject. Requests can only be sent by the employee (as primary cardholder) or widow(er)s.
RST Online is not yet available to those holding cards issued by 3rd parties such as PTAC cards, NIR cards or CIE cards.
Complaints
For problems using travel facilities on TOC services, contact the TOC using the details on their website. If your complaint remains unresolved, please contact the Rail Ombudsman.
For problems in the following areas, please contact Rail Staff Travel:
- Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
- The service provided to you by Rail Staff Travel
- Using FIP Rail Staff Travel facilities in Europe
RST Contact Details
Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the active or retired member of staff, or a widow(er), or someone holding Power of Attorney for them.
Call us on: |
020 7841 8274 (From outside the UK +44 20 7841 8274) |
Email us at: |
|
Write to us at: | Rail Staff Travel, PO Box 80612, London EC4P 4NH
If you are sending us cards or passes by post, we strongly suggest Signed-For Delivery |
Unfortunately, changes to our building security means that we cannot offer a "face-to-face" service for personal callers. |