Folder 20 Point Plan Guide
Running trains on time has been our customers’ top priority, whether they are passengers or businesses that send freight by rail. Meeting this need is of utmost importance for all of us in the rail industry. On-time service delivery has shown a good correlation with customer satisfaction. It is important, therefore, for the industry as well as its stakeholders that we strive and run punctual and reliable trains.
The 20 Point Plan is the practitioner-created guide to help businesses deliver improvements in their rolling stock performance through willingly sharing hard-earned knowledge and good practices. The continued evolution of the plan is a visible demonstration of the will that different businesses have in collaborating to meet the challenge of providing reliable, punctual journeys for customers.