Our vacancies

Closing Date: 6th May 2022

Salary Band: £27k-£30k

About the role:

The role of People Strategy / Stakeholder Support Officer will provide support to the activities of People Strategy team. You will play a central role in driving collaborative and strong partnerships between PORS team members, as well as between People Strategy team and its stakeholders. You will be a go-to-person in the People Strategy team in order to continuously improve productivity, efficiency, and customer satisfaction.

The role is a 12-month Fixed Term Contract, which will be reviewed with the possibility of becoming permanent.

Your key responsibilities will include but not limited to:

• Support the delivery of the Train Driver Academy’s Learning Management System (LMS)
• Delivery and drive 100% customer service satisfaction of the Learning Management System (LMS) helpline
• Support the training delivery for the stakeholders and their key users on the LMS, the LMS helpline, and the use of any other relevant digital platforms (e.g. RDG members area)
• Manage effective stakeholder engagement through use of various platforms (i.e. meetings, LMS, helpline, regular content update in RDG members area, newsletter) to drive excellent communication
• Support any digital platforms, such as updating the content for the Train Driver Academy website, updating the RDG Members’ Area, keeping relevant social media channels updated
• Collating and updating articles for our newsletter
• Support and review of stakeholder engagement plans
• Plan, manage and capture stakeholder and directorate feedback
• Provide ad-hoc support to RDG and PORS teams
• Coordinate and support industry promotion and attraction events and activities, such as school visits, careers fair, conferences
• Perform other related duties and responsibilities as required to meet the goals and objectives of PORS directorate and the Advocacy and Change pillar

The successful candidate will demonstrate the following:

• Display of the RDG core values as known as ASPIRE: Accountability, Support, Partnership, Inclusive, Respect and Excellence
• A can-do attitude
• Flexible approach and the ability to work well within and across teams
• Be adaptable to changing requirements and demands
• Problem solving skills
• Highly organised, with the ability to proactively prioritise, multitask and manage multiple business deadlines
• Excellent time management and organisational skills with the ability to meet deadlines and be responsive to staff needs
• Ability to think and work independently, and as part of a team
• Excellent communication and interpersonal skills, with an ability to communicate professionally and effectively with colleagues and stakeholders at all levels
• Willingness to support, and help develop an exciting and ever-changing internal culture and approach to work

Requirements of the role 

• ESSENTIAL – Proficient in using Microsoft Office packages           
• ESSENTIAL – Experience in organising meetings and producing associated documents such as meeting minutes.
• ESSENTIAL - Experience in managing your own workload in an administrative capacity

• DESIRABLE - Experience of using digital platforms (Learning management systems, Wordpress) and social media (LinkedIn, Twitter) is an advantage
• DESIRABLE - Experience of training delivery and providing interactive demo of a system or software is advantageous
• DESIRABLE - Experience of working as project manager / project officer / stakeholder officer or with a wide range of internal and external stakeholders is an advantage

Closing Date: 11 May 2022

Salary Band: £55k-£65k

About RDG

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain. The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

About the role:

We are looking for a product Solution Architect to join our team that are responsible for delivering the Railcard products that give our customers great discounts on rail travel across Britain

The successful candidate will own and develop all aspects of the Railcard retailing solutions, including but not limited to (Salesforce, Sitecore, AWS). Accountable for the roadmap and prioritisation to develop a stable and high performing solution. This role is supported by and will work with a large team of specialist product managers, marketers, research and insight analysts, customer support, digital experts and service management teams.

We are looking for a driven individual who has experience in customer centric solutions, and who will be able to deliver the wider technical strategies and enterprise architecture vision on the railcard products.

The Railcard business owner will:

Act as the owner of the Railcard service, ensuring its smooth day to day operation and future development by:

• Continuously improve the service by developing and managing a technology roadmap for the service.
• Develop the solution(s) to meet the product vision and needs of the customer
• Ensure compliance to relevant cyber security and data governance

Candidates for the Railcard business owner role will have:

• A degree (or equivalent) in a technology related degree.
• Previous experience in a Solution architect (or equivalent role).
• Proven leadership on a multi-vendor, multi-solution environment .
• The ability to think strategically as well as adapt to a changing customer and retailing environment.

Project Manager (Traincrew Programme)- 12 month FTC

Closing Date: 6th May 2022

Salary Band: £40,000- £45,000

About the Role

This role is to project manage the Traincrew Assurance Portal Project, as part of the wider Traincrew Programme. To help deliver improvements to how the industry manages and delivers traincrew resourcing. Focusing on the delivery of a new industry Traincrew Assurance Portal. To support the subject matter experts in ensuring the outputs of the project are delivered on time, on budget, and in line with industry requirements.

Who you are looking?

We are looking for someone with a proven track record on the management of programmes/projects qualified with relevant project methodologies such as Prince2 or Agile. Ideally someone who has rail industry experience, but not essential.

With a wide range of skills in the project office environment, including; effective planning and communication (both orally and writing), good attention to detail, documentation management and quality assurance skills and a high-level of organisation.

Requirements of the role:

• ESSENTIAL – Experience of Project management and associated methodology (PRINCE2 & Agile)
• ESSENTIAL – Good communication (both written and verbal) and inter-personal skills
• ESSENTIAL – High level of analytical skills
• ESSENTIAL – Ability to identify and resolve problems quickly and effectively
• ESSENTIAL - Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment
• ESSENTIAL - Effective at partnering with others to plan, develop and deliver effective change interventions

• DESIRABLE – Rail industry experience
• DESIRABLE – Familiarity with portal, website & Microsoft sharepoint design and delivery
• DESIRABLE – Ability to manage a diverse and complex stakeholder group, over varying roles and functions
• DESIRABLE – Ability to facilitate and manage workshop delivery
• DESIRABLE – An understanding of the GB Railway and its constituent components

Closing Date: 24th May 2022

Salary Band: £50k-£58k (depending on experience)

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.

We require a proactive and focused person to join our small team supporting the IT and Facilities functions in this office-based role. The Service Desk & Facilities team are responsible for the ongoing support of customer solutions and internal infrastructure. It is a dynamic and wide-ranging role that will involve working closely with our customers.

The role will be accountable for infrastructure, and security operations within the Organisation. Supporting our client base with problem resolution to the diverse user base that may include both internal and external stakeholders. This role will report to the IT Team Manager.

Who we are looking for

We are seeking an experienced candidate, capable of undertaking the following main responsibilities, (in addition to other tasks not listed here)

• Designing, installing and administering VMware. Identifying operational issues and rectifying.
• Management of CISCO ISE and CISCO Firewall technologies, including VPN, Radius and AAA.
• Primarily working closely with colleagues within the IT team to resolve and suggest solutions to complex problems, you will be an expert in your field.
• Management and maintenance of the SAN Architecture.
• Develop solutions in Azure such as Autopliot.
• Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems.
• Managing DR and BC solutions.
• Monitor systems for irregular behaviour.
• Works with industry colleagues across platforms to deliver innovative solutions
• Provides support and direction to other members of Rail Delivery Group’s project and technology teams in setting technology standards and delivering technology and change initiatives
• Support and assist junior members of the team, mentoring and helping with career development

To be successful you must meet each of the essential requirements as follows:

How to apply

A CV will not be required at this stage. If you believe you have the qualities we are seeking for any of our vacancies, please submit a short summary of your key skills and experience using the form below, detailing why you feel you would be a great fit.

To apply for one of our advertised roles, please download and complete this form. Then email your form to This email address is being protected from spambots. You need JavaScript enabled to view it.

Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, I am afraid you have been unsuccessful on this occasion.

Closing Date: 11th May 2022

Salary Band: £50k-£55k

We are looking for an enthusiastic and proactive Test Manager to join our QA team. The Test Manager will be responsible for the management of QA and testing across releases (both project and BAU).

They will have experience working in iterative and waterfall methodologies and manage the test team in its deliverables. They will have good grasp on the delivery timelines and assist the project/team to meet all release milestones through efficient testing across functional and non-functional scopes.

The test manager will have good knowledge of certified testing practices (associated with ISTQB) and associated processes as well as deliverables. They will also be capable of managing resources and their careers and various internal teams, external and internal stakeholders.

The Test Manager will assist the Senior QA Manager with maintaining and expanding the QA Framework for both Manual and Automation Testing & Assurance.

The successful candidate will be expected to:

• Demonstrate management experience in testing of projects and releases.
• Demonstrate a strong background in ISTQB driven testing principles
• Demonstrate knowledge of key waterfall and iterative processes.
• Have knowledge of industry tools like JIRA, Confluence, ALM, Office etc
• Have knowledge of and experience with open-source tools like Selenium Web driver, Python, Robot Framework.
• Have experience in working with DevOps set ups and CI/CD
• Have exposure or knowledge with web applications, CRM systems.
• Demonstrate active problem solving and resource management.
• Have experience with stakeholder management and third-party relationships.

Closing Date: 11th May 2022

Salary Band: £55k-£65k

About the role itself:

This role is a fixed term contract for a minimum 9 month period and provides a great opportunity to shape the future of the railway: ensuring it continues to provide an excellent service to our customers, supports economic growth across the country, delivers environmental benefits and connects communities.

We are looking for someone who enjoys working with multiple stakeholders, is able to build consensus around key issues and has the ability to represent passenger and freight operator views effectively to senior industry stakeholders.

Specific responsibilities include:

• Organising and facilitating RDG’s Planning Oversight Group which brings senior stakeholders together from across the rail industry to discuss a wide range of strategic planning issues;
• Supporting the development of the Whole Industry Strategic Plan (which will provide a thirty-year, high-level strategy for the rail network), including by ensuring the voice and expertise of train operators is appropriately reflected;
• Working closely with Network Rail Regions and Network Rail System Operator on strategic planning activities; and
• Line management of one team member who provides support on decarbonisation and planning issues.

Who you are looking for (the type of candidate):

We are looking for someone who can work independently and at speed across multiple workstreams ensuring that good progress is made and that relevant stakeholders are engaged throughout.  You will be flexible and adaptable, able to respond quickly and positively to changes in priorities.

You will be working at national and regional level with senior stakeholders from industry and government and will need to have a high level of influence on the development of policies, programmes and initiatives across a wide range of areas.  Consequently, you will have strong interpersonal and presentational skills to negotiate, influence and build productive and collaborative relationships at all levels in the industry and government.

You will be well-organised and a good communicator able to convey complex issues in a simple and concise way.  A background in strategy development would be helpful though not essential.

Requirements of the role :

• ESSENTIAL – proven experience in developing and leveraging strong working relationships with senior stakeholders
• ESSENTIAL – excellent verbal and written communication skills with the ability to convey complex issues clearly and concisely
• ESSENTIAL – strong organisational and project management skills
• DESIRABLE – strategy development experience
• DESIRABLE - significant experience of the rail industry legislative and planning framework;
• DESIRABLE - knowledge of rail industry regulatory processes and their interaction with specification and funding arrangements;
• DESIRABLE - good understanding of rail and transport policy issues, possibly including relevant professional qualifications

Closing Date: 10th May 2022

Salary Band: £33,000-34,500k

• About the role itself:

This is a permanent stakeholder facing role that assists Passenger Train and Freight Operating Companies in improving the performance of rolling stock.

This is achieved by supporting stakeholders in the identification and execution of fleet reliability improvement initiatives and promulgating industry best practice.

• Who you are looking for (the type of candidate):

An undergraduate (or graduate) in a Mechanical, Electrical, Electronic or Mechatronic Engineering Discipline.

The candidate should ideally be working towards achieving Professional Registration with one of the Professional Institutions (e.g. IMechE or IET) and have be comfortable working collaboratively to deliver their work.

An appreciation of rolling stock systems and maintenance arrangements is also considered to be of use.

• Requirements of the role 

• ESSENTIAL - Degree Level Qualification (or working towards)
• DESIRABLE - Engineering Degree
• DESIRABLE - Associate member of a professional engineering institution. Able to demonstrate own work and Continual Professional Development towards achieving Chartership
• DESIRABLE – Broad knowledge of the railway as a system with an appreciation of rolling stock systems and maintenance arrangements in particular.
• ESSENTIAL - Excellent communications skills in English, both written and verbal
• ESSENTIAL - Sensitivities to the approach and points of view of counterparts from other rail industry organisations and ability to use diplomacy and discretion as appropriate to achieve the RDG and RDG stakeholders’ goals.
• ESSENTIAL - Good analytical and problem-solving skills in relation to engineering and system issues.
• ESSENTIAL - Strong organisational and time management skills.
• ESSENTIAL - Able to manage their own activities and be required to set and resolve conflicting priorities and meet deadlines on a day to day basis, with a minimum of support.

Closing Date: 13th May 2022

Salary Band: £32k to £35K

The Role

An exciting opportunity has arisen to help drive improvement within the customer support teams at National Rail. This is a three month secondment role.

We are searching for someone to actively manage a national service ensuring our suppliers operates in line within timeframes, policies and procedures; ensuring that the customer remains at the heart of all interactions. 

What we are looking for

• A customer obsessed individual
• Good written and oral communication skills
• Identifies and provides solutions collaborating with internal teams and stakeholders
• Resourceful, problem solver
• Ability to assess urgency and take ownership of complex issues
• Proven experience of working in client relationship role

In order to fulfil this role

Essential

• Good command of the English language (written and oral)
• Produce correspondence at a senior level
• Complaint handling
• Ability to convey complex issues clearly and concise
• Previous experience working with external suppliers
• Can work in a proactive and independent manner
• Ability to organise and prioritise their own work
• Provide an escalated telephone helpline service for members of the public, answering enquiries and complaints about the rail industry.

Desirable

• Previous experience in the rail industry

RDG Independent Chair

Closing Date: 13th May 2022

Location: RDG’s offices are in Aldersgate, London. We support hybrid working and a blend of virtual/physical Board meetings.

What we’re looking for?

RDG is going through a significant period of transition following the White Paper. Some components of current RDG will be removed to establish a new industry trade body (Rail Partners), and ownership of RDG is transferring from members to GBRTT (target May 29^th), ahead of a future move into Great British Railways.

It therefore requires a new chairperson for the transitionary period (c.12-18 months) ahead of GBR forming. RDG Board Chair will be remunerated  and will require a commitment of 2.5 days per month.

Chair Purpose

1. To provide independent leadership for RDG Board, helping RDG to fulfil its purpose of creating a simpler, better railway for everyone in Britain
2. To hold RDG Board to account for development and delivery of its business plan
3. To chair RDG Board and any extraordinary meetings* as required (N.B. *these are expected to be minimal).

Key Responsibilities

• Liaise with the RDG CEO to ensure timely and effective management of RDG business:
  • Discharge of RDG business plan – through charted sub-boards
  • Ensuring effective management of and support for RDG people
  • Ensuring appropriate scrutiny is applied to organisational finances
  • Alignment with strategic direction set by GBRTT as parent company

• Provide leadership, objective advice, challenge, and guidance to RDG Board members, regarding delivery of key business objectives.

• Chair the RDG Board (monthly) in an effective and professional manner, working with Secretariat and RDG Executive on setting of agendas, approval of minutes and management of associated business.

• Ensure RDG Board works effectively, encouraging and supporting co-working with GBRTT in the spirit of alignment in pursuit of common reform objectives.

• Provide assurance that RDG Board operates independently of its parent company and that any conflicts of interest are appropriately managed.

• Adhere to confidentiality in respect of the RDG Board.

• Be prepared to undertake any other duties as may be needed from time to time as necessary and appropriate to the role to include advocating for RDG and engagement with governments and key stakeholders as appropriate.

• Abide by the principles set out in the Code of Conduct for Board Members of Public Bodies (https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/809093/Code-of-Conduct-for-Board-Members-of-Public-Bodies-2019-WEB.PDF).

We are looking for a senior leader and someone who enjoys working with demanding stakeholders with varying needs and meeting or better, exceeding their wishes.  The RDG Head of Operations has a central role in the strategic management and co-ordination of performance, operations, policing and security and industry crisis command arrangements, working alongside important stakeholders from across the rail industry.  The work is varied, the job is intellectually challenging, always interesting and tests both your operational knowledge and your wider leadership, facilitation and diplomatic skills. 

An understanding of railway operations, industry structures and roles is essential.  You will need to synthesise and represent different stakeholder views and needs to achieve whole-system outcomes across a range of issues.

You and your team, in collaboration with industry partners, will seek to improve overall railway performance and its cost-effectiveness and ensure that the standards to which we operate the railway are suitable and enable efficiencies. 

You will also support Network Rail and TOC directors by leading and convening RDG groups on strategic issues, ranging from industry reform down to tactical subject-specific interventions delivered through your wider team.  You need to be self-starting, well-organised and be able to identify, analyse and facilitate solutions, using your excellent written and oral communication skills.

The ideal person will be able to demonstrate:

• A very good understanding of organisations’ roles, responsibilities and relationships, formal and informal, throughout the rail industry;
• A proven track record in team leadership;
• An understanding of railway operations and strategic safety management;
• Proven relationship-management with senior industry stakeholders;
• Strategic thinking in the railway operation environment.

Closing Date: 20th May 2022

Salary Band: Up to £50K

About this Role:

This role is to support an industry change project to improve rail resilience i.e. rail emergency planning, via communications and enable effective business change. The current situation was set out in Rail Resilience Project (RRP) Emergency Management Review published in September 2021 commissioned by RDG is response to a request from the Cabinet Office. The role will work alongside both the project and industry operational teams and stakeholders to raise awareness of the project and to embed business change elements as key parts of project outputs to enable subsequent change activities. This will involve employing change management tools/ techniques working with people and organisations

Who we are looking for?

We are looking for someone with experience of working as a communications and or change manager or has undertaken similar change as a line manager, demonstrating a strong aptitude for the role and an acquisition of relevant knowledge.

Some of the sort of specific skills and knowledge we are looking for include:

• Essential - Good communication skills both verbal and written
• Essential - Be a passionate advocate for both communications and change management
• Essential - Experience in producing high-quality communication & change management tools and delivering these successfully
• Essential - Knowledge of the theories and tools/methodologies of stakeholder communication and change management and how to apply them
• Essential - Understanding of projects and programmes and associated methodology
• Essential - Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment
• Essential - Dynamic, team player who is also a self-starter
• Essential - Ability to manage a diverse and complex stakeholder group, over varying roles and functions
• Essential - Great at articulating the value of change and associated plans and activities
• Essential - Effective at partnering with others to plan, develop and deliver effective change interventions
• Essential - Understand both the physiological and psychological impacts of change on wellbeing and resilience, and techniques to respond

Closing Date: 20th May 2022

Salary Band: Up to £40k

About the Role:

This role is to project manage the rail resilience project to improve rail emergency management and to support the Project Lead in ensuring that the outputs are delivered on time, on budget and in line with industry requirements. The current situation was set out in Rail Resilience Project (RRP) Emergency Management Review published in September 2021 commissioned by RDG is response to a request from the Cabinet Office.

What we are looking for?

Looking for a project professional who is familiar with the project office environment, who can work independently and has a good aptitude for analytical and problem solving, with good analysis and documentation understanding.

With a wide range of skills in the project office environment, including; effective planning and communication (both orally and writing), good attention to detail, documentation management and quality assurance skills and a high-level of organisation.

Some of the sort of specific skills and knowledge we are looking for include:

• Essential - Projects and programmes management and associated methodology
• Essential - Good communication skills both verbal and written
• Essential - Experience in producing high-quality change management tools and delivering these successfully
• Essentia - Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment
• Essential - Dynamic, team player who is also a self-starter
• Essential - Ability to manage a diverse and complex stakeholder group, over varying roles and functions
• Essential - Great at articulating the value of change and associated plans and activities
• Essential - Effective at partnering with others to plan, develop and deliver effective change interventions

Closing Date: 20th May 2020

Salary Band: £65k-£75k

About this role:

This role is to lead the rail resilience project to improve rail emergency management to ensure that the outputs are delivered in line with industry requirements on time and on budget. The current situation was set out in Rail Resilience Project (RRP) Emergency Management Review published in September 2021 commissioned by RDG is response to a request from the Cabinet Office.

Who we are looking for?

Looking for a project professional who is familiar with the project office environment, who can work independently and has a good aptitude for analytical and problem solving, with good analysis and documentation understanding.

With a wide range of skills in the project office environment, including; effective planning and communication (both orally and writing), good attention to detail, documentation management and quality assurance skills and a high-level of organisation.

Some of the sort of specific skills and knowledge we are looking for include:

• Essential - Projects and programmes management and associated methodology
• Essential - Good communication skills both verbal and written
• Essential - Experience in producing high-quality change management tools and delivering these successfully
• Essentia - Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment
• Essential - Dynamic, team player who is also a self-starter
• Essential - Ability to manage a diverse and complex stakeholder group, over varying roles and functions
• Essential - Great at articulating the value of change and associated plans and activities
• Essential - Effective at partnering with others to plan, develop and deliver effective change interventions

Closing Date- 14/05/2022

Salary Band: £45k-55K

• About the role itself:

This is a crucial role in support of everything RDG does to manage relationships with Third Party Retailers (TPRs). This role acts as the key interface for RDG with all TPRs, developing and maintaining internal and external relationships, member governance and internal processes.

Third Party Retailers account for a significant proportion of industry revenue and this role will be focused on managing relationships with TPRs, focusing on industry revenue growth, improving the customer experience and supporting innovation.

• Who we are looking for:

The ideal candidate will understand the importance of complex commercial partnerships in a multi-stakeholder led environment and have strong experience of managing stakeholder relationships. You will enjoy managing relationships with a diverse mix of retailers (B2C and B2B), leading engagement with prospective new retailers, problem solving, identifying risks and opportunities, and using your initiative.

In this role you will need to work collaboratively with other teams within RDG and GBRTT and will have a leading role in our relationships with key retailer representative bodies, as well as ensuring retailer licence obligations are fulfilled.

• Requirements of the role:

• ESSENTIAL – Minimum of 5 years experience in managing commercial partnerships, key account management, and/or stakeholder management.
• ESSENTIAL - Experience of managing multiple stakeholders         
• ESSENTIAL – Knowledge of the travel industry, particularly the online retail environment
• DESIRABLE – Knowledge of the rail industry and the online retail environment
• ESSENTIAL – experience of complex commercial partnerships

Closing Date: 19th May 2022

Salary Band: £35,000 - £45,000

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.
 

What is the purpose of this job?

The Rail Data Marketplace (RDM) aims to bring together data sources from across the industry so that they are easy to find, accessible to app developers and aggregators, conform to interoperability standards and support innovation.  This DfT-sponsored project will help to realise the vision of openly accessible data which supports improvements in passenger experience and operational efficiency.  It has broad backing across industry and aims to launch in late 2022.  The RDM delivery team is now being recruited to shape and implement the service which will we hope will grow significantly and continue to be improved over the next few years.

The content designer will play a key role within the team and be responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.   We are currently building the service in an agile way and to GDS Service Standards; the successful candidate will play an important role in iterating our user-centric design and meeting GDS standards.

We are currently seeking a Content Designer to carry out the following roles:

• Design content that meets user needs and makes complex language and processes easy to understand and use
• Contribute to prototypes, including taking part in usability testing with user researchers, with a focus on content and intuitive user-centred design.
• Help technical teams write clear, compelling articles and process guides
• Collate and curate relevant content from across the industry, government, and other reputable sources and make it available through the RDM service.
• Ensure that the portal ‘homepage’ content is engaging and regularly refreshed.
• Work closely throughout the agile service design phases from discovery to live with user researchers, service designers and interaction designers and data engineers.
• Use user research and evidence to inform the design of content and user journeys. This could include interviews, qualitative and quantitative data and desk research including:
  • Engage with users or stakeholders to collate user needs evidence
  • Note take during research sessions and help make sense of the findings
  • Contribute to written reports and participate in stakeholder meetings
• Understand accessibility principles, keeping up to date with best practice
• Ensure content meets accessibility standards and other the legislative needs
• Understand, define and implement appropriate style and standards
• Work in the open and frequently sharing the thinking and evidence behind your work
• Work in a highly collaborative way, as part of a team with other designers as well as with stakeholders
• Monitoring and responding to community content
• Use metrics and user feedback to iterate content
• Spot community trends/needs/wants and provide feedback to the RDM team
• Publish success stories on RDM data innovations invite engagement / comment / collaborations

What experience, skills and knowledge do you need?

Essential:

• Have an understanding of data source formats and data publishing
• Write technical documents relating to use of APIs, data standards and use of streaming data sources
• Able to write clear, engaging content for answering FAQ’s and providing help to the community
• Able to design on screen content, guidance and journey flows
• Be comfortable using evidence, data and research to make content decisions
• Contribute to and use the style guides and content patterns
• Able to write clear, engaging content for answering FAQ’s and providing help to the community

Desirable:

• Experience in self-service digital/data marketplaces
• Basic understanding of modern content marketing practices e.g. SEO
• Ability to use new and engaging digital channels
• Aware of social/industry networks and blogs
• Experience with rail and/or transport data
• Have a good understanding of the UK government’s Service Standard
   

Who will my key contacts be?

• Internal:
  • Business architecture team
  • RDM Service team and process owners
  • RDM Project team, including user research team
  • Centre for Continuous Integration
  • Enterprise and solution architects
  • QA team
     
• External:
  • RDM Platform provider
  • Stakeholders in the QA process
  • Train Operating Companies

Closing Date: 23 May 2022

Salary Band: £30k - £35k

About the role:

The purpose of the role is to provide the Executive Assistant to the CFOO with high quality administrative support and to assist with Company Secretarial processes.  The successful applicant will have had administration experience of supporting a team of executives and providing traditional administrative support to a C-level executive.  The assistant will provide cover when the Executive Assistant is absent.   

The candidate will have excellent meeting management including: taking minutes; following up on actions; preparing board packs and setting meeting dates.  The candidate will have an interest in learning Company Secretarial practices. 

In order to fulfil this role

• Essential

1. Has proven experience of working with board papers, minute-taking and meeting management
2. Has experience of meeting paper deadlines, following up on actions, working with colleagues across the organisation and with external stakeholders
3. High standard of grammar and punctuation / highly organised and approachable
4. Proven experience of working for a team of executives with diary management
5. Experience of arranging events
6. Have a flexible approach to their administrative duties
7. Have experience of the Microsoft Office packages, particularly, Word, Excel, Outlook and PowerPoint

• Desirable

1. Experience of working in a secretariat
2. Experience of working as an assistant for a team of Executives and/or C-level executives 
3. Experience of using: a digital board portal; SharePoint and OneDrive
4. Experience of working with a Company Secretary

Closing Date: 27 May 2022

Salary Band: £27k/annum (increase up to £30k/annum when complete probation)

The role is a 12-month Fixed Term Contract, which will be reviewed with the possibility of becoming permanent.

What is the purpose of this job?

As a member of the People Strategy team, and reporting to the People Strategy Manager, the Stakeholder Support Officer will provide support with the team’s activities. For example, you will play a central role in driving collaborative and strong partnerships between PORS team members, as well as between People Strategy team and its stakeholders. You will also be a go-to-person in the People Strategy team in order to continuously improve productivity, efficiency, and customer satisfaction.

What can I expect to do in this job?

Your key responsibilities will include but not limited to:

• Support the delivery of the Train Driver Academy’s Learning Management System (LMS)
• Delivery and drive 100% customer service satisfaction of the Learning Management System (LMS) helpline
• Support the training delivery for the Train Driver Academy stakeholders and their key users on the LMS, the LMS helpline, and the use of any other relevant digital platforms (e.g. RDG members area)
• Manage effective stakeholder engagement through use of various platforms (i.e. meetings, LMS, helpline, regular content update in RDG members area, newsletter) to drive excellent communication
• Support any Train Driver Academy digital platforms, such as updating the content for the Train Driver Academy website, updating the RDG Members’ Area, keeping relevant social media channels updated
• Collating and updating articles for the Train Driver Academy newsletter
• Support and review of stakeholder engagement plans
• Plan, manage and capture stakeholder and directorate feedback
• Provide ad-hoc support to RDG and PORS teams
• Coordinate and support industry promotion and attraction events and activities, such as school visits, careers fair, conferences
• Perform other related duties and responsibilities as required to meet the goals and objectives of PORS directorate and the Advocacy and Change pillar

What experience, skills and knowledge do I need?

The successful candidate will demonstrate the following:

• Previous experience of managing your own workload in an administrative capacity
• Proficient in use of Word, PowerPoint and Outlook, working knowledge of Excel
• Experience in organising meetings and producing associated documents such as meeting minutes.
• Ability to communicate effectively both in writing and verbally at all levels
• Effective time management and ability to manage priorities
• Flexible approach in response to work demands as they arise
• Ability to create, understand and apply project management processes including, critical path, Gantt charts, cost control and general project planning guidance and follow up
• Ability and experience producing on-line newsletters, and web updates
• Experience/knowledge of Engineering & Rail Industry is desirable but not essential