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Working at RDG

At the Rail Delivery Group (RDG), we're committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

At School

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

At School

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

RDG supports Smart Working arrangements. As part of our smart working principles, we have adopted the hybrid style of working which allows employees the freedom to split more of their time between the home and office. We believe this improves productivity through a focus on outputs and enables a better work life balance for all our employees.

Find out more about: Rail Delivery Group, our values, and the benefits available to our staff.

Rail Industry Combined Vacancies

Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links below).

Train company career pages

Our current vacancies

Please view our current job vacancies below.

Project Reporting and Governance Manager

  • Department: RDG Delivery
  • Location: London, England, United Kingdom
  • Creation date: 24 March 2025

Traincrew Project Manager- Maternity Cover

  • Department: Industry Operations
  • Location: London, England, United Kingdom
  • Creation date: 19 March 2025

Customer Services Officer

  • Department: Core Operations
  • Location: London, England, United Kingdom
  • Creation date: 14 March 2025

Technical Service Analyst

  • Department: Core Operations
  • Location: London, England, United Kingdom
  • Creation date: 07 March 2025

Service Operations Analyst

  • Department: Core Services
  • Location: London, England, United Kingdom
  • Creation date: 03 March 2025

Programme & Projects Managers

  • Department: Digital Ticketing Services
  • Location: London, England, United Kingdom
  • Creation date: 28 February 2025

DTS Test Analyst

  • Department: Core Operations
  • Location: London, England, United Kingdom
  • Creation date: 24 February 2025

Principal Systems Engineers

  • Department: Digital Ticketing Services
  • Location: London, England, United Kingdom
  • Creation date: 21 February 2025

Solutions Architects

  • Department: Digital Ticketing Services
  • Location: London, England, United Kingdom
  • Creation date: 18 February 2025

Traincrew Programme Support Officer

  • Department: Industry Operations
  • Location: London, England, United Kingdom
  • Creation date: 17 February 2025

IT Digital Procurement Manager- 12m FTC

  • Department: Core Services
  • Location: London, England, United Kingdom
  • Creation date: 07 February 2025

Year Placement Engineer- to start September 2025

  • Department: Industry Operations
  • Location: London, England, United Kingdom
  • Creation date: 13 March 2024

Unfortunately, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing, we are afraid you have been unsuccessful on this occasion.

Train companies and freight operators have their own careers pages. For a round-up of vacancies and links to each operator, please check out our Train company careers page.
Equality, Diversity & Inclusion Charter

Equality, Diversity & Inclusion Charter

Disability Confident

Disability Confident

Time to Change

Time to Change

Young Rail Professionals

Young Rail Professionals corporate member

Day in the life of people in RDG

Each member of our team is valued and recognised for their contribution and the individual qualities they bring to making RDG an exciting and enjoyable place to work.

But don’t just take our word for it. See what some of our colleagues have to say about why the Rail Delivery Group is a great place to work.
Nicola Parker

Nicola Parker

I’ve worked in communications my whole career and absolutely love it. My first graduate job was at a PR agency, based above the tube station in Covent Garden, and my roles since then have covered corporate communications, events, marketing and strategic communications.

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    The last few years I’ve spent working with a range of companies on freelance contracts, juggling work around my three young children. I took on a six-month contract at the Rail Delivery Group, where I was told by countless colleagues how hard it is to leave! Turns out they were right, and in December I took on a permanent role as of Head of Strategic Communications as a job share with Paul Miller.

    It's the first role of its kind at RDG, and so far we’re happy with how it’s going. I work Monday – Wednesday and Paul works Wednesday – Friday; we use our crossover day to handover, plan, and meet with the team to check everything is on track.

    The job share allows me to be around more for my children, but also work in a role I love and for an organisation I feel proud to be a part of. I enjoy coming into the office – it’s such a friendly team, and meeting with colleagues face to face always feels productive, not to mention my camera roll full of sunrises taken from Blackfriars Bridge!

Shushan De Souza

Shushan De Souza

I joined RDG in 2021 as a Team Administrator. I currently work within the Railway Strategy & Policy Team and have been supporting my team over the past 3.5 years. This is my first role within the rail sector having previously worked within a law firm and investment banking.

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    I was fortunate enough to have acquired my team administrator role, which is part-time and allows me to work 3 days a week. This has benefited my personal childcare needs whilst balancing my personal life alongside work priorities. I feel RDG as an organisation has enabled me to achieve a better work-life balance alongside job satisfaction.

    If flexible working was not an option, I would struggle with my childcare needs as my husband is a Train Driver and works shifts within the industry also.

    I thoroughly enjoy working for RDG and would regard RDG as one of the best work environments that I have had the pleasure of working within. What makes RDG so special is our people and the rich culture we hold as colleagues and overall, as one team. The current offering in place and available to RDG employees allows us to harness a trusted workspace with real opportunities for career progression if desired.

Grace Nabatanzi

Grace Nabatanzi

I have been with RDG for almost 2 and a half years as a Programme Manager, I have been in the Rail/ transport industry for over 10 years in similar project delivery roles. I have been lucky enough to always have had flexible working arrangements with all my previous employers and was really happy that RDG chose to honour and also allow the same flexible working arrangement in place from the beginning of my employment.

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    I currently have a flexible working arrangement where I do a 9-day fortnight with compressed hours throughout the week. This arrangement has been massively beneficial as it has allowed me to be able to have a better work-life balance, this is especially important to me as it allows me to meet commitments to my family and take care of other personal commitments that would otherwise be a challenge if not impossible to do without this flexibility. It is a massive help and has made a significant impact on the quality of my life and career.

    The level of flexibility that RDG offers is very impressive, this coupled with all the ways the company supports us with our development, whether it is generous learning and development funding, personal development days and professional membership sponsorship, all these things coupled with flexible working arrangements that encourage us to push ourselves and apply ourselves without sacrificing personal responsibilities and commitments is vert progressive and important for the sector to grow and retain the best talent.

Paul Miller

Paul Miller

I have spent the majority of my career at Rail Delivery Group, having always worked in marketing and communications in travel and sport, I was completely new to the rail industry world and didn’t expect to spend the best part of a decade at RDG.

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    Thanks to RDG’s vital role in an industry that has so much interest, there is always appetite for stories and small ideas can achieve huge engagement and coverage. My roles have allowed me to work on a huge range of comms activity, from celebrating the industry’s green credentials at COP26, to branding and helping create a new rail company.

    RDG has been hugely supportive to help me both develop in my career, giving me opportunities in new roles and training to ensure I succeed in them. They have also provided incredible flexibility and support which has allowed me to enjoy being a dad, while still progressing in my career.

    Since being at RDG, I have been fortunate enough to have two sons and was supported in taking shared parental leave, allowing me to enjoy those early months and recover from the sleepless nights.

    Since returning to work after my second son, RDG supported my decision to go down to a 3 day week so I can spend as much time playing and wrestling with my lads, but also RDG didn’t allow this change to impact my career progression and I recently became Head of Communications in RDG’s first job share, with Nicola which is a fantastic experience, being a mini team in one role.

    A lot of companies talk about being inclusive and supportive, but RDG truly walks the walk and will always try to support staff, which I am truly thankful for and also the reason I will most likely make it to a decade at this company.

Raye Fullard

Raye Fullard (she/they)

I’ve worked in the rail industry since 2014 and joined RDG in 2019. I am currently the Diversity and Inclusion Manager, and my role focuses on ensuring we maintain an inclusive workplace where everyone can thrive, looking after the staff networks at RDG and providing support and guidance to employees around EDI matters.

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    I primarily work from home and only come into the office when necessary. This flexibility has allowed me to manage my workload more effectively whilst maintaining a good work-life balance. It has also improved my overall wellbeing and job satisfaction as, being someone who is neurodivergent, it reduces unnecessary commuting time and allows me to work in an environment that best supports my productivity. Having this level of flexibility helps me to focus better, manage my energy levels, and adapt to changing demands easily.

    Without flexible working I would likely experience higher stress levels and reduced efficiency. The ability to structure my work environment and schedule in a way that supports my needs is key! I appreciate the supportive and inclusive culture at RDG. The flexibility, understanding colleagues, and commitment to diversity make it a great place to work. There is a strong emphasis on work-life balance, and RDG values the different strengths and perspectives that each employee brings, which helps create a more positive and productive workplace.

Azmyr Raja

Azmyr Raja

I’m a User Experience Advisor on the Passenger Assist team, and I joined RDG beginning of this year (2025). My background is in user experience and product research, with a focus on improving digital and real-world interactions for a diverse range of users. My role involves understanding staff needs and working to enhance the accessibility and efficiency of the assistance experience.

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    I work in a hybrid model, which means I don’t have to be in the office every day. This allows me to work independently and efficiently, balancing focused deep work with collaborative sessions when needed. Having this flexibility has helped me maintain a better work-life balance while still being fully engaged with my role.

    If flexible working wasn’t an option, it would be difficult for me to travel two hours each day just to get to the office. That additional commute time would impact my productivity and energy levels, making it harder to focus on delivering the best work possible. Having the option to work remotely means I can use my time more effectively and stay engaged without the strain of long daily commutes.

    One of the things I appreciate most about working at RDG is the supportive and collaborative environment. Everyone is willing to help out, answer questions, and offer context and advice, which makes learning and adapting much easier. There’s a real "teach them how to fish" approach, where colleagues empower each other with knowledge rather than just quick fixes. This kind of culture makes it a great place to grow, problem-solve, and contribute meaningfully.

Sheila Nazir

Sheila Nazir

I truly enjoy my role at the Rail Delivery Group, thanks to the lively and supportive environment and the fantastic colleagues I have the pleasure of working alongside and learning from. I've been part of the Digital Publishing team for ten years, initially stepping in as a maternity cover before being offered a permanent position. I started my career as an Ad Ops Manager and have progressed to my current role as Senior Digital Operations Manager throughout the years.

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    What I value most about RDG is its flexibility and dedication to maintaining a healthy work-life balance. The company promotes a strong work ethic while giving employees the option to choose their work environment, which has been incredibly beneficial for me. Each day is different, and I genuinely enjoy being part of a team that keeps growing and adapting.

John Backway

John Backway

I’m Head of Digital Ticketing Services and I lead a team which oversees the delivery and operation of back-office and other technical services which support the industry’s migration towards digital ticketing. I’ve worked in various roles in the rail industry for a number of years, including in retail and business development roles at train operating companies. I joined Rail Delivery Group in 2022.

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    RDG’s culture is very strong. It’s a close knit team and people support each other. It is a friendly organisation with an accessible and approachable executive team. The work is interesting and varied. We punch well above our weight in the rail industry, supporting a huge range of vital rail industry systems and processes. We also bring different organisations together, ensuring that the disparate parts of the system work better together. We’re small, but with a big reach.

Manuela Mossa

Manuela Mossa

I joined RDG in 2015 as Advertising Operations Executive and, after being promoted, now work as Digital Operations Manager. My role focuses on driving additional revenue for National Rail while ensuring a seamless customer experience and maintaining brand safety. Working at RDG enhances my expertise daily, combining analytical and creative aspects of digital advertising into an exciting and rewarding challenge.

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    One of the most impactful aspects of RDG’s flexible working policy was the ability to work remotely from Italy during my mum’s battle with cancer. Being able to adapt my schedule during such a challenging time allowed me to stay productive while also being present for my family when they needed me most. Even after the pandemic, I continue to benefit from the option to work from home, which has further enhanced my efficiency and well-being. This level of support has been invaluable, reinforcing my appreciation for RDG’s commitment to employee well-being and flexibility.

    The ability to adjust my schedule reduces stress, boosts productivity, and allows me to manage unexpected situations effectively. During difficult times, such as my mum’s battle with cancer, remote work allowed me to support my family while continuing to meet my work commitments.

    RDG’s commitment to innovation and improving the passenger experience adds excitement and purpose to the work we do, making it a rewarding place to grow both personally and professionally. But what I value most about RDG is the supportive, collaborative culture where everyone feels valued and empowered. The focus on flexibility, teamwork, and collaboration fosters a positive environment. It’s the people at RDG who truly make it special.

Phil Harrison

Phil Harrison

I work as Senior Internal Communications Manager at RDG. I joined six years ago following an early career as a national newspaper journalist and then communications specialist across the transport industry.

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    In April 2024, I took 30 weeks of paid shared parental leave (SPL) for the birth of my daughter. At a previous employer, I had had to use annual leave to get a fortnight with my newborn son so the contrast was stark. The SPL allowed me to build a strong bond with my daughter. Most days were spent walking with her in the carrier and doing school runs with her older brothers.

    At first, when considering SPL, I worried about what people at work would think and how projects would continue without me there – but my manager was very supportive and I’ve found the return to work much easier than I thought it would be.

    Put simply, if flexibility wasn’t an option at RDG, I wouldn’t be able to work here. I love the fact that I can attend school plays, help with school drop offs in the morning and be at home for dinner thanks to predominantly working from home. When I was office based, I found it difficult to focus on tasks due to being a ‘go to’ resource within the office. Smart working allows me to collaborate while I’m in the office, but gives me time to focus on important work when I’m at home (without the need for a daily four-hour commute).

    RDG has a great workplace culture that ensures staff live and breathe inclusive values. It’s all well and good businesses talking about being progressive, but RDG has introduced and promoted progressive policies, like paid SPL, to support working parents.