Our vacancies

At RDG, we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

About RDG

RDG exists to unify, challenge and change.

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The Rail Delivery Group brings together the companies that run our railway - passenger and freight operators, together with Network Rail and HS2 - providing services and support to enable them to succeed by delivering a better railway for their customers.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusion, Respect and Excellence. Our values form an integral part of our recruitment, performance and recognition processes.

We’re passionate about providing an amazing employee experience and take the wellbeing of our team seriously. To support this, we offer a fantastic range of benefits to all permanent employees, which includes:

  • 26 days annual leave (plus bank holidays, Christmas shopping leave, Moving House day)
  • 75% reduction on UK rail travel (for work and leisure)
  • Reduced international rail travel
  • Flexible working
  • Subsidised private medical care
  • 50% gym discount
  • Defined benefit pension scheme
  • Interest free season ticket loan
  • 30 weeks full pay for maternity, adoption and shared parental leave (subject to eligibility)
  • Personal Development Days
  • Free fruit for everyone on Mondays
  • And much more!

RDG supports Smart Working arrangements - which simply means you can choose the most suitable location within the UK to work, at the most appropriate times, as long as you respect the needs of the task, the customer, the individual and the team.

The Rail Delivery Group has for several years been advocating for structural reform of the rail industry. Earlier this year we welcomed the white paper as a transformational moment for the industry. We are actively supporting and engaging in the reform of the industry and are clear that there will be some changes as to where in the long term, some functions of the important work we do is carried out. This is a once in a generational moment for the industry and the roles listed below are opportunities which will play an important part in delivering for customers and against the Government’s long term vision for the sector. It is an exciting time to help shape and evolve a sector which is vital to support the long term prosperity of the nation as we look to recovery.

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Current Vacancies

Technical QA Analyst - 18 Months FTC

About the role itself:

RDG’s Quality Assurance Practise is looking for a Technical Test Analyst to join the project team. This role will manage technical and acceptance testing on multiple projects. The successful candidate will have proven experience of testing of end-to-end solutions, automation using Selenium tools, day to day reporting and defect management. They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and be familiar with test automation.

This role will work under the test lead/manager on the project and aim to provide support for testing responsibilities listed below on a day to day basis.

Who you are looking for (type of candidate):

We are looking for an enthusiastic and keen professional to join the QA team and help deliver QA to challenging timelines. The successful candidate will have an undeniable zest for learning and actively contributing to making QA within RDG better and a respected practise and service. They will also have the requisite knowledge of QA tools and practises linked both to manual and automation testing.

  • Roles & Responsibilities:
    • Manual Testing – Planning, Designing, Scripting, Execution and Reporting.
    • Automation of scripts
    • Running test sets from QC and automation tool
    • Automated scripting using Selenium Open Source, PyCharm, Robot Framework, ReadyAPI. Saucelabs
    • Ensure quality and storage of code and repositories using GitHub
    • Logging defects in the relevant tool and liaising with Test Lead in defect management
    • Work with project team and management to help cover all requirements across sprints and releases
    • Support Test Lead in the delivery of testing and quality assurance to strict deadlines
    • Capture and record test evidence across all tests run.
    • Assist with understanding and maintenance of requirements
  • Requirements of the role:
    • Essential:
      • Good and in-depth knowledge of QA tools – ALM, JIRA and Confluence
      • Presence at workplace as and when needed.
      • Creating key QA deliverables – Test approach, TOM, test scopes, test cases and RTM
      • Automation Testing experience (preferred with Selenium Open Source, Python etc)
      • Good understanding of API services and associated automation
      • Good understanding of DevOps and associated tools
      • Mobile Device testing
      • Creation of acceptance criteria
      • Reporting of testing
      • ISTQB foundation level testing
      • Good communication skills in spoken and written English
    • Desirable:
      • Selenium and open source knowledge
      • BDD or TDD driven approach to scripting
      • Rail knowledge

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 30th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Rail Data Marketplace Lead - 18 Months FTC

About the role itself:

The Rail Data Marketplace is an ambitious, two year programme of work to make available industry data to users, developers and companies to support the creation of services that will unlock value in data, create opportunities for innovation and ultimately improve the rail industry.

The Rail Data Marketplace (RDM) is an important strand of work for the Rail Data Council (members include DfT, RDG, Rail Supply Group, RSSB and UKRRIN), and will be a B2B offering which, it is hoped, will become the primary point of access for rail data in the UK.

Your role will be to lead the programme to develop the Marketplace and then run and build both the offering and the community of users.  This crucial role will work with policy makers and organisations across our industry, as well as data users and aggregators to make the RDM a success.

Who you are looking for (the type of candidate):

You are an experienced leader who is comfortable engaging with senior leaders and policy makers, translating their vision and objectives into a tangible product / service strategy and offering.  Working with a wide range of stakeholders and users from both within and outside the rail industry, you will develop the product and data roadmap and be the driving force behind ongoing improvements.

You will have run programmes delivering digital and technology solutions which achieve real business benefits.  You will have built and managed a programme team, ensuring that you get the best out of the resources available to you.  You will be experienced in managing the plan and budget, dealing with risks and issues and have a track record of meeting milestones.  Ideally you will have experience of delivering to the GDS Service Standard.

Your product and programme skills will be supplemented with business acumen and you will be familiar with balancing revenues and costs, as well as building viable commercial models.  You will have procured high-value services from suppliers and managed their delivery through implementation and into live service.

Underlying all of this will be your leadership skills, able to recruit and form a service delivery team that the programme team can transition the service to.  This will need an individual who can create a ‘one-team’ ethos able to harness the talents of all and deliver a service which has the potentially to positively impact the industry and the experience of millions of passengers.

If you are that individual, we would love to hear from you.

Requirements of the role (please state “desirable” and “essential”):

Competency

Level (1-3, with 3 being highest)

Leadership/Management

3

Strategic Thinking

3

Impact and Influence

3

Creative and Analytical Thinking

3

Problem Solving and Decision-Making Skills

3

Communication

3

Change & Adaptability/Flexibility

3

Building Partnerships & Customer/Stakeholder Focus

3

Planning and Organising

3

Continuous Improvement

3

Teamwork

3

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 29th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Rail Data Marketplace – Commercial Lead - 18 Months FTC

About the role itself:

The Rail Data Marketplace is an ambitious, two year programme of work to make available industry data to users, developers and companies to support the creation and build of services that will unlock value in data, create opportunities for innovation and ultimately improve the rail industry.

The Rail Data Marketplace is sponsored by the Rail Data Council (members include DfT, RDG, Rail Supply Group, RSSB and UKRRIN), and will be a B2B offering which, it is hoped, will become self-financing within two years using a licensing model for providers and consumers of data.

Your role will be to develop the commercial model and charging structures for this new service, collaborating with data providers and data consumers of all varieties to create a proposition which is attractive to all. Once the service is in place, you will manage the service offering, monitoring growth rates, both of transactions and users, and amending the charging and commercial structure to meet the long-term objectives of the service.

Who you are looking for (the type of candidate):

You are an experienced commercial manager with a proven ability to build propositions through collaborative engagement with users and stakeholders.  It is likely that you are working in a Train Operating Company or the wider rail supply chain or have a background within the rail industry.

You are able to develop creative commercial approaches and propositions, iterating them through engagement with users.  You have strong commercial acumen and a deep understanding of how to create propositions with real value to different groups of users.

You have operated in a complex stakeholder landscape and have excellent communication and stakeholder management skills to build alignment around options and balance competing user needs. Some experience of licensing models or data would be desirable.

You will be a natural advocate for the service, able to engage at senior levels within commercial organisations, the industry and government.

You’ll operate in a matrix structure and will report to the RDM Programme Manager before transitioning to be managed by the Rail Data Marketplace Lead once they are appointed.

Requirements of the role (please state “desirable” and “essential”):

Competency

Level (1-3, with 3 being highest)

Leadership/Management

2

Strategic Thinking

2

Impact and Influence

2

Creative and Analytical Thinking

3

Problem Solving and Decision-Making Skills

2

Communication

3

Change & Adaptability/Flexibility

2

Building Partnerships & Customer/Stakeholder Focus

3

Planning and Organising

2

Continuous Improvement

2

Teamwork

3

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 24th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Assurance Test Analyst - 12 Month FTC

London

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

The Role

RDG is looking for an Assurance Analyst where you will be expected to manage functional and non-functional technical and acceptance testing on multiple projects. Your time will be shared between our Quality Assurance team testing RDG suppliers’ systems and services and checking and validating rail retailing systems within our Accreditation area.

The successful candidate will have proven experience of testing of end-to-end solutions, automation using Selenium tools, day to day reporting and defect management. They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background. The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and be familiar with test automation.

This role will work under the test lead/manager on the project and aim to provide support for testing responsibilities listed below on a day to day basis.

Who we are looking for

We are looking for an enthusiastic and keen professional to join our team and help our internal colleagues and external partners understand and meet their assurance obligations within the agreed timescales.

The successful candidate will have an understanding and appreciation of working to challenging deadlines but at the same time will be able to offer guidance and support. You will have a zest for learning and will want to positively contribute towards making our Assurance teams the respected services they are.

You will have good knowledge and understanding of QA and Assurance tools and practises linked both to manual and automation testing. You will be ISTQB certified and hold Agile or Safe qualifications.

Roles & Responsibilities:

  • Manual Testing – Planning, Designing, Scripting, Execution and Reporting.
  • Automation of scripts
  • Running test sets from QC and automation tool
  • Automated scripting using Selenium Open Source, PyCharm, Robot Framework, ReadyAPI. Saucelabs
  • Ensure quality and storage of code and repositories using GitHub
  • Logging defects in the relevant tool and liaising with Test Lead in defect management
  • Work with project team and management to help cover all requirements across sprints and releases
  • Support Test Lead in the delivery of testing and quality assurance to strict deadlines
  • Capture and record test evidence across all tests run.
  • Assist with understanding and maintenance of requirements
  • Assist with the writing of technical industry Standards

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 23rd September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Crisis Management Specalist - 6 Month FTC

Crisis Management Specialist

Reporting to: Head of Safety and Operations Development

Rail Delivery Group, Central London – Competitive Salary and Benefits

Rail is fundamental to the country’s prosperity. Britain’s railway is increasingly important in connecting workers to jobs, businesses to markets, and people to their families and friends. The combination of public and private investment going into the railway is set to boost the UK’s economy by almost £85bn, benefiting every region of Britain.  The Rail Delivery Group (RDG) brings together the companies that run our railway into a single team with one goal - to deliver a better railway for you and your community.

There is now an opportunity to join the People, Strategy and Railway Strategy Directorate within RDG as a Crisis Management Specialist. This is a secondment role and would suit someone who has experience of working in rail in operations or communications but who now wants to develop their skills in crisis management and emergency planning.

The role is responsible for implementing, maintaining and embedding operational crisis management and emergency planning structures and activities within RDG and wider industry.  This includes providing support to RDG Directorates and RDG Members on crisis management planning, communications, operations and processes. This can involve co-originating responses to live industry crisis situations; organising simulation exercises and briefing sessions for RDG employees and members; and undertaking post-incident response reviews.

The role will also assist in helping the industry to manage the transition away from Covid response measures and undertake detailed planning and preparatory work for major ceremonial events working with relevant industry partners and stakeholders.

The ideal person will have:

  • Demonstratable experience of creating and embedding crisis management structures including internal and external communications and operational plans across large complex organisations.
  • A good working understanding of railway industry structures and processes
  • Evidence of success in working with a range of stakeholders to co-ordinate activity and achieve desired outcomes.
  • A good aptitude for analytical and problem solving, with good analysis and documentation skills via high level of education or equivalent work experience
  • Aptitude for and demonstratable evidence of building successful and strong relationships across organisations and sectors.
  • Membership of a relevant professional institution and ideally educated to degree-level
  • Excellent written and verbal communication skills to be able to work within the industry front-line manager / supervisor to director
  • Excellent relationship skills with an ability to engage with stakeholders in a way that builds trust and respect with people at all levels of an organisation
  • An ability to think both tactically and strategically with good analytical, problem-solving skills and organisational skills.

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 20th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Solution Architect - Permanent 

About RDG

Rail plays an ever more crucial role in Britain, with long term growth in customer and freight.  The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

RDG exists to unify, challenge and change.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.

About the role:

RDG has recently implemented a new Rail Availability & Reservation Service (RARS) and manages this Service for the rail industry. This is an ongoing programme of work and this Solution Architect position will play a significant ‘solution owner’ role in managing and developing this Service. RARS includes a core SaaS capability and an API layer through which technology partners across the industry will integrate to utilise RARS.

This role will report directly into RDG’s Lead Architect.

Key responsibilities

  • Responsible for documenting the “as-is” and “to-be” solution, technical and data architecture
  • Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service
  • Documenting the non-functional requirements across the different solutions
  • Accountable for ensuring the correct technical solutions and products are chosen 
  • Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements
  • Ensuring the technical transition approach meets the business requirements
  • Responsible for documenting the technology landscape, interfaces and data flows 
  • Responsible, as the ‘solution owner’, for ensuring the application, solution and technical architecture of the end to end solution
  • Ensuring that any project delivery meets the architecture strategy and policies
  • Responsible for developing and maintaining a clear roadmap for the adoption of new features within any SaaS software used
  • Responsible for managing the technical risks across any project, product or service
  • Responsible for ensuring that the strategies and architecture policies are followed

Accountability:

  • Translating business requirements into technology and solution requirements; 
  • Accountable for making sure that technology decisions deliver the desired business outcomes and requirements
  • Accountable for the delivery of key solution/application and technical documentation
  • Stakeholder and supplier management; 
  • Managing technical risk, understanding the risk context and demonstrating a range of risk techniques;  
  • Managing ongoing quality control and participate in quality issue resolution; 
  • Accountable as the solution architecture representative on the enterprise technical design authority

We are looking for someone who has previous demonstrable experience in the following: 

  • Large-scale, complex digital projects and programmes (both front and back end) 
  • Accountability for the solution for ecommerce solutions
  • Content management and customer relationship management systems 
  • ESB/API gateways
  • Cloud technologies, e.g. Amazon Web Services
  • Defining data models, mapping and flows 
  • Supplier management 
  • Multi-supplier delivery
  • Continuous improvement programmes

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Business Analyst - Permanent 

About the role itself:

RDG has implemented a new Rail Availability & Reservations Service to check availability and book seats on behalf of the National Rail Network using a ‘software as a service’ (SaaS) solution. Currently operated and managed by the programme team, we are now recruiting key people who will shape and embed product-centric ways of working to deliver the Product roadmap for our customers in a dynamic environment of continuous development and regular functional updates.

Your role will be to understand, analyse, impact assess, shape and support delivery of improvements to RARS based on customer and Train Operating Company (TOC) and Retailer needs.

Who you are looking for (the type of candidate):

You’re an experienced Business Analyst with practical knowledge of Agile methodology, backlog management, story creation and writing test scripts.

You have proven ability to gather and analyse information to assess feasibility and operational impact of changes and new features on service components and related external products

A track record of analysing services and processes to identify and implement opportunities to optimise these

You have operated in a complex stakeholder landscape and have excellent communication skills enabling you to work with stakeholders from various disciplines and levels of technical understanding to identify solutions to issues.

You have experience in a retailing, booking engine, or pricing model environment and (rail ticketing or reservation systems desirable).

The RARS Business Analyst will work primarily within the RARS Product team, but will also be an active member of a wider RDG Business Analyst community.

Requirements of the role (please state “desirable” and “essential”):

Competency

Level (1-3, with 3 being highest)

Leadership/Management

2

Strategic Thinking

2

Impact and Influence

2

Creative and Analytical Thinking

2

Problem Solving and Decision-Making Skills

2

Communication

2

Change & Adaptability/Flexibility

2

Building Partnerships & Customer/Stakeholder Focus

2

Planning and Organising

2

Continuous Improvement

3

Teamwork

3

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Product Owner - Permanent 

About the role itself:

RDG has implemented a new Rail Availability & Reservation Service to check availability and book seats on behalf of the National Rail Network using a ‘software as a service’ (SaaS) solution. Currently operated and managed by the programme team, we are now recruiting key people who will shape and embed product-centric ways of working to deliver the Product roadmap for our customers in a dynamic environment of continuous development and regular functional updates.

Your role will be to run a reliable, robust, 24/7/365 reservations service and improve it to meet strategic and stakeholder objectives in line with the product roadmap and wider revenue maximisation products strategy.

Who you are looking for (the type of candidate):

You’re an experienced Product Owner with practical knowledge of Agile methodology and proven implementation.

You are able to assess and manage the risk associated with new delivery, enabling the product to evolve whilst continuing to deliver a reliable and robust service.

You have operated in a complex stakeholder landscape and have excellent communication and stakeholder management skills to build alignment around product roadmap and balance competing user needs.

Project management experience and a keen understanding of business analysis and problem-solving skills.

Experience in a retailing / booking engine/ pricing model environment and ideally rail ticketing or reservation systems.

Ability to work with stakeholders from various disciplines and levels of technical understanding to identify solutions to issues.

You’ll operate in a matrix structure and will report to the Business Owner for Revenue maximisation on a day-to-day basis, and be a member of the Projects and Programmes function.

Requirements of the role (please state “desirable” and “essential”):

Competency

Level (1-3, with 3 being highest)

Leadership/Management

2

Strategic Thinking

2

Impact and Influence

2

Creative and Analytical Thinking

3

Problem Solving and Decision-Making Skills

2

Communication

2

Change & Adaptability/Flexibility

3

Building Partnerships & Customer/Stakeholder Focus

2

Planning and Organising

2

Continuous Improvement

3

Teamwork

3

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Business Owner - Permanent 

About the role itself:

RDG has implemented a new Rail Availability & Reservation Service to check availability and book seats on behalf of the National Rail Network using a ‘software as a service’ (SaaS) solution. Currently operated and managed by the programme team, we are now recruiting key people who will shape and embed product-centric ways of working to deliver the Product roadmap for our customers in a dynamic environment of continuous development and regular functional updates.

Your role is to provide strategic product management capability for the RDG’s revenue maximisation services to ensure that they are developed in line with the evolving retail strategy - delivering expected value to the industry and to the customer. Initially, the post holder will focus on the RDG’s new Reservations Service and play an essential role in embedding the new product team. The scope of the role will then expand to include other revenue maximisation services.

Who you are looking for (the type of candidate):

You have worked with retailing, booking and reservations engines in a product or product portfolio management capacity and have been accountable for overall customer experience (this can be B2B, B2B2C or B2C experience), commercial product model and budget (P&L) for revenue management products.

You’re experienced at developing and maintaining a product strategy and roadmap within overarching industry, company, and domain strategies, ideally in the transport or travel sector.

You have operated in a complex stakeholder landscape with Senior (C-Level) stakeholders, and have excellent communication and stakeholder management skills to build alignment around the product roadmap and balance competing user needs.

Experience with pricing models, commercial frameworks development and revenue maximisation frameworks, business case management and obtaining development funding.

You have experience in setting up/embedding product teams and will report to the Retail Strategy Director.  

Requirements of the role (please state “desirable” and “essential”):

Competency

Level (1-3, with 3 being highest)

Leadership/Management

3

Strategic Thinking

3

Impact and Influence

3

Creative and Analytical Thinking

3

Problem Solving and Decision-Making Skills

3

Communication

3

Change & Adaptability/Flexibility

2

Building Partnerships & Customer/Stakeholder Focus

3

Planning and Organising

2

Continuous Improvement

3

Teamwork

2

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Head of Central Back Office - 12 Month Fixed Term Contract

London

About RDG

Rail plays a crucial role in Britain, with long term growth forecasted in customer and freight.  The Rail Delivery Group enables railway companies to succeed in transforming and delivering a successful railway.

We do this by bringing together all the passenger and freight operators with Network Rail and HS2, to provide services and support to our groups of members.

RDG’s values, known as ASPIRE, are Accountability, Support, Partnership, Initiative, Respect and Excellence.  Our values form an integral part of our recruitment, performance and recognition processes.

CBO is part of RDG and provides an industry shared service to enable the use of smart ticket solutions by delivering a high performing back-office service which enables a fully interoperable national smart ticketing system for now and the future.

The CBO enables Train Operating Companies (TOCs) to deliver a fully interoperable service which allows their customers to travel seamlessly across Great Britain. The CBO will also enable TOCs to offer new/future smart ticketing solutions and the ability to increase intelligence on journeys through access to new data.

The Role:

We are currently seeking a Head of Central Back Office who will be the key senior leadership role behind the ongoing establishment and evolution of CBO services within RDG and the wider rail industry. While owning accountability for successful delivery of all CBO services, this will have a strong strategic outward facing role to play in shaping smartcard – and broader smart ticketing – solutions across the industry.

This role will report directly into the Chief Financial Officer (CFO) and will be a member of the RDG Senior Leadership Team (SLT).   It will have significant responsibility to position CBO and RDG strategically with TOCs and DfT and will represent CBO and RDG at the National Smartcard Scheme Committee, the Customer Board and other senior governance boards and forums.

The ideal person will be:

Educated to degree level and professionally qualified to expert level in a Service Management qualification e.g. ITIL or suitably recognised and respected equivalent

It is essential you are able to demonstrate experience or competence of:

CBO Management

  • Effective management of a team of approx. 30 FTE (approx. 7 DRs) to deliver CBO Services to 17 UK TOCs enabling the interoperability of Smart Card operations across the UK rail network.
  • Influential and respected technology leader, managing key senior stakeholders across TOCs, RDG, DfT and other significant parties
  • Engage, where appropriate, with the Great British Rail Transition Team (GBR TT) as part of driving transformation across the industry.
  • Demonstrate extensive knowledge of UK rail industry, its infrastructure and governance processes - ideally including Smart ticketing solutions.
  • Drive CBO Performance improvement across areas of technical assurance, solution delivery, change management and service operations.
  • Deliver significant cultural and behavioural changes required to further establish the CBO management team and new core processes

Strategic Leadership

  • Drive smart ticketing innovation and strategic approaches to improving end user customer experience, demonstrating value for money, efficient process and end to end interoperability between operating companies
  • Deliver on vision for CBO and wider smart solutions as relevant
  • Contribute to RDG strategy and vision

Commercial Relationships

  • Accountable for management of all CBO supplier relationships, delivering value for money and a strong customer delivery focus.
  • Final point of escalation for resolution of disputes with suppliers

Budgetary Responsibility

  • Accountable for budget of circa £5.5m per annum

Transformational Change

  • Act as the accountable owner for all CBO strategic change initiatives

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

Passenger Demand Forecasting Scheme (PDF Scheme) Research Manager

London EC1A, Excellent Benefits & Flexible Working

About the role itself:

The role will lead in managing research conducted to develop and maintain the rail industry’s demand forecasting framework for the passenger rail industry and provide dedicated support to the PDF Scheme.

It will contribute to the development of the industry’s understanding of rail demand drivers and demand forecasting techniques through the application of specialist / technical transport economics expertise in study working groups and otherwise.

Who you are looking for (the type of candidate):

  • Looking for a highly organised and punctual research professional customed in achieving deadlines through effective prioritising of work and in a fast paced working environment
  • The successful candidate must be capable of managing a broad and diverse portfolio of research responsibilities, constantly assessing priorities and ensuring that key issues are dealt with quickly and effectively.
  • The candidate will have experience in exercising technical expertise to help stakeholders make sounds research decisions

Requirements of the role (please state “desirable” and “essential”):

  • ESSENTIAL - Detailed knowledge of rail industry and public transportation
  • ESSENTIAL – Experience in research or demand forecasting
  • ESSENTIAL – Proven experience of building and establishing strong working relationships across all levels of an organisation
  • DESIRABLE - Experience in project management
  • DESIRABLE – Knowledge of econometrics

A CV will not be required at this stage – therefore if you believe you have the qualities we are seeking, you should submit a short summary of your key skills and experience (using the template below), detailing why you feel you would be a great fit for this role.

To apply for this role, please click here . Please then email your summary to This email address is being protected from spambots. You need JavaScript enabled to view it.

A full job description is available on request.

Closing Date - 17th September 2021

At RDG we are committed to creating an inclusive environment for all individuals. We want to attract candidates from every background irrespective of culture or belief, instilling camaraderie in the workplace, whereby the integration of individual thoughts and values are encouraged. We strive to avoid and challenge discrimination against individuals with regard to gender, race, colour, religious beliefs, national origin, age, disability, sexual or relationship orientation.

Unfortunately due to the volume of applications we receive we are unable to respond to unsuccessful candidates. If you have not heard from us within 20 days of the advert closing I am afraid you have been unsuccessful on this occasion

 

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