1. Visit the RST Online at https://www.railstafftravel.com/rst/en/account/register  

2. Enter the one time pass code that was sent to your email address by This email address is being protected from spambots. You need JavaScript enabled to view it. 

3. Enter your date of birth in the format DD/MM/YYYY (e.g. 01/01/2000) 

5. Enter the email address you would like your ticket receipts, eTicket and website updates to be sent to (please note that this can be different to the work email address we have for you for RST updates) 

6. Please enter a password of your choice and confirm it. The password must be a minimum of 8 characters long, contain a mix of upper and lower case letters, include at least 1 number and 1 special character e.g. ?@%£) 

7. Tick the box next to ‘I have read and accept the RSTL Terms & Conditions and Privacy Policy’ once you have reviewed these. Both documents are available by clicking the relevant linked text on the page. 

8. Please click ‘Register’ at the bottom of the pageand you will receive a confirmation email to confirm you have successfully registered. 

9. You can now make bookings using the RST website. If you navigate away from the page, you can now sign in to the website by entering your email address and password when prompted on the ‘Sign In’ page. 

1. Click ‘Forgotten Password’ on the Sign In page 

2. Type the email address you used to register your RST Online account 

3. Press ‘Reset Password’ 

4. Click the temporary link which will have been sent to the email address you entered. Enter the new password and confirm the password. Your password cannot be the same your previous password. The new password must be a minimum of 8 characters long, contain a mix of upper and lower case letters, include at least 1 number and 1 special character. 

5. Click ‘Set new password’ to confirm your new password. 

Logging in 

1. Go to the new Rail Staff Travel website, RST Online at www.railstafftravel.com  

2. Ensure you have registered (see ‘How to register to book priv journeys on RST Online) 

3. Log in by entering your email address and the password that you created when registering (see ‘How to reset your password’ if you have forgotten your password). 

Accessible booking tool 

4. Click ‘Text Only Version’ if you require a simplified and more accessible booking process – if not, please continue to Step 5. 

Plan your journey 

5. Choose if your journey is ‘One Way’ or ‘Return’. 

6. Select the railway station you will be departing from on your outbound journey and the railway station closest to your destination. 

7. Click ‘More Options’ if you would like to customise your journey to avoid or go via a certain station. 

8. Choose a date and time for your outward journey (and return journey if appropriate). 

Discounts & railcards 

9. In the ‘Passengers’ section, select the total number of adults and children who will be travelling (including those without a priv discount, or with other railcards).  

10. The ‘Railcard’ section is automatically set to Priv Discount. Select the number of adults and children who will be travelling at priv rate. Your account will let you book priv rate fares for family members who are registered with RST. If you are the child of a rail industry employee, you can only book priv rate fares for yourself. 

11. Click ‘Add other railcards’ if someone in your party does not receive priv discount but does qualify for a railcard discount (such as a 16-25 Railcard, Senior Railcard, Disabled Persons Railcard etc). Remember, they must carry their valid Railcard with them on the journey. 

12. You can use the tick boxes to customise if you would like to be shown Standard Class, First Class and/or trains with no changes. 

13. Press ‘Search’ and you will be taken to a visual display of fares and rail services which relate to your search criteria. 

Fares 

14. Both Priv and public fares are displayed. When you hover over a fare, you’ll be able to see the type of ticket and whether a Priv discount has been applied.

15. Select the type of ticket you would like (under ‘Fare’) and scroll down to select the rail service(s) you would like to travel on. A description of the ticket is available on the page and it is important you check your ticket is valid for the journey you wish to take. 

16. Once you have selected these, click ‘Buy Now’ at the side of the page to continue. Alternatively, you can click ‘Save for later’ if you would like to return at a later date to confirm the booking. 

Review your purchase 

17. You can now review the details of your journey by clicking the downward arrow within the blue box on the right-hand side of the screen. This will reveal how many passengers you are booking for, the number of railcards used (including priv discount), journey details, ticket cost and terms & conditions for your journey. 

18. You can now choose to buy a Travelcard or Plus Bus. Please note that these options are sold at the public rate. 

19. On the ‘Delivery Details’ page you can select the type of ticket you would like to receive and any potential additional costs incurred (e.g. postage costs). Now click ‘Continue’ on the right-hand side of the screen.

20. Click ‘I agree to Terms & Conditions, National Rail Conditions of Carriage and ticket terms and conditions’ once you have reviewed them. 

Payment 

21. Press ‘Buy Now’ to enter your card details to purchase your ticket(s). 

22. Enter your credit or debit card information and press ‘Continue’. 

Fulfilment 

23. You will now receive an email confirmation to the email address you used to register for your RST website account.

Log in 

• Go to the Rail Staff Travel website, RST Online at www.railstafftravel.com 

Locate the booking you wish to amend

• Select the 'Your Account' function.
• Find the booking you wish to amend in the list of your bookings 
• Select the 'View' option

Amend or Cancel your reservations

• If you booked seats when you purchased your ticket , then you will find an option to 'Amend Reservations' or 'Cancel Reservations'.

Amending your reservations

• You will have three options

1. You can change the seats on the same services
2. You can choose new services
3. You can add a bicycle reservation to the existing booking

• Simply select the option you wish to proceed with.

Cancelling your reservations

• There is just one option to select where you confirm that you wish to cancel your reservations.

Please note that this option is not usually the cheapest, as unless you hold a Gold Status Pass, you will still be required to pay the public rate for the sleeper berth supplement. This is usually more expensive than staff discounted (priv rate) inclusive fare tickets.

To book a Caledonian Sleeper berth using either a Silver Status Pass or a dated box on a Staff Travel Card you should follow the steps below:

1. On the journey details entry screen select the "Seat/Berth Reservations Only" check box, and enter the journey details to find the Caledonian Sleeper service you wish to reserve on.

2. Once the journey results screen is shown, and you select the Caledonian Sleeper service you wish to travel on, you should be able to select it, and the appropriate £0.00 fare.

3. When selecting the "Buy Now" option, you will then need to confirm the details of the berth supplement and the passenger details, and this will be added to your shopping basket.  

4. Once you pay, you will then receive your ticket.

Please note that this option is not usually the cheapest, as you will still be required to pay the public rate for the sleeper berth supplement. This is usually more expensive than staff discounted (priv rate) inclusive fare tickets.

To book a priv rate ticket and then pay the sleeping berth supplement you should follow the steps below:

1. On the journey details entry screen, enter the journey details to find the Caledonian Sleeper service you wish to reserve on.

2. Once the journey results screen is shown, and you select the Caledonian Sleeper service you wish to travel on, you should be able to select it, and choose the staff discounted (priv rate) ticket (Anytime or Off Peak) you wish to purchase.

3. When selecting the "Buy Now" option, you will then need to confirm the details of the berth supplement and the passenger details, and this will be added to your shopping basket.  

4. Once you pay, you will then receive your ticket.

Please note that this option is usually the cheapest, as the sleeper berth supplement is included in the price of the ticket. 

To book a staff discounted (priv rate) ticket you should follow the steps below:

1. On the journey details entry screen, enter the journey details to find the Caledonian Sleeper service you wish to reserve on.

2. Once the journey results screen is shown, select the Caledonian Sleeper service you wish to travel on.

3. The fares shown will be a mixture of Anytime, Off Peak and Caledonian Sleeper inclusive fares. You will need to search through to find the appropriate Caledonian Sleeper inclusive fare for your journey.

4. If there is just one person travelling, then you should look for Classic Solo fares (if you hold Standard Class staff travel facilities) or Club Solo fares (if you hold 1st Class staff travel facilities)

5. If there are two people travelling, then you should look for Classic Twin fares (if you hold Standard Class staff travel facilities) or Club Twin fares (if you hold 1st Class staff travel facilities)

6. When selecting the "Buy Now" option, you will then need to confirm the passenger details.  

7. Once you pay, you will then receive your ticket.

To book a priv rate ticket and then pay the sleeping berth supplement you should follow the steps below:

1. On the journey details entry screen, enter the journey details to find the sleeper service you wish to reserve on.

2. Once the journey results screen is shown, and you select the sleeper service you wish to travel on, you should be able to select it, and choose the staff discounted (priv rate) ticket (Anytime or Off Peak) you wish to purchase.

3. When selecting the "Buy Now" option, you will then need to confirm the details of the berth supplement and the passenger details, and this will be added to your shopping basket.  

4. Once you pay, you will then receive your ticket.

1. Go to the new Rail Staff Travel website, RST Online at www.railstafftravel.com  

2. Log in by entering your email address and the password that you created when registering.

3. Select "Your Account".

4. You will then see a list of bookings you have made through RST Online. There is a filter option to allow you to control the display of the list to last month, last 3 months, last 6 months, or all.

5. Locate the booking you wish to claim a refund for and select "View" to see the booking details.
   
   
6. In the drop down list next to "I would like to" you will have the option to "Refund Journey".
   
   

7. On the next screen you should select the elements of the journey that you want to refund, enter a Refund Reason from the drop down box and input any additional information in the box underneath.

Accessible booking tool 

1. Please contact the RST Online support team to request your refund.

Phone: 0330 123 3872

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

1. Those eligible will see ‘Seat/Berth Reservations Only’ at the top of the journey search/mixing deck

2. Select ‘Seat/Berth Reservations Only’.

3. Enter journey, dates and approximate departure times and click ‘Search’.

4. A £0 fare is displayed in Standard Class (and in First Class if applicable) together with available train times. Services which are barred or asked to avoid are indicated.

5. Select £0 fare and selected service. Click ‘Book Now’.

6. Select seating preferences, if required. Click ‘Continue’.

7. The free reservation is booked and the details are displayed. An email confirmation is sent to your registered email address.

8. The reservation can be retrieved from ‘Your Bookings’ by selecting ‘view’ and then ‘View Full Details’.

1. Go to the new Rail Staff Travel website, RST Online at www.railstafftravel.com
2. Log in by entering your email address and the password that you created when registering.
3. Select "Your Account" You will then see a list of bookings you have made through RST Online.
4. There is a filter option to allow you to control the display of the list to last month, last 3 months, last 6 months, or all.
5. Locate the seat reservation booking you wish to cancel or amend.
6. In the drop down list next to "I would like to" you will have the option to "Amend Reservations" or "Cancel Reservations".

You can purchase the child flat fare for up to four accompanied children aged 5-15 to travel in Standard Calss only when travelling with retired employees aged 60 or over

1. In the “Passengers” section (Step 9, “Discounts & railcards”, above), select the total number of adults and children who will be travelling (including those without a priv discount, or with other railcards).   

2. Include the accompanied children in the total number of children. Do not add the accompanied children to the number of passengers in the “Railcard” section. 

3. The accompanied children will automatically receive the flat rate fare.