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Policy Manager
London, England, United Kingdom
29
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Credit Control and Settlement Support
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Working at RDG
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What we do
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Guide To Retailing
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Violence and Intimidation Against Women and Girls
A united effort to improve safety and confidence
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Celebrating the railway
World Cup of Stations
Honouring the stations that have shaped lives and communities across Britain for 200 years.
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Media
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Our blog
Could Your Local Station Win Britain’s Most Life-Changing
Station?
Rail industry offers free rail travel to help veterans and Armed Forces attend Remembrance Services
Rail industry launches real-time disruption maps across Britain to keep customers moving during unexpected delays
View our media centre
04
Dec
International Day of Persons with Disabilities
On International Day of Persons with Disabilities, we are celebrating the collaboration with customers and advocacy gro…
08
Oct
Black History Month across the rail network
To celebrate Black History Month this October, Rail Delivery Group’s race equality network…
22
Feb
Committed to improving the UK’s trains
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys m…
07
Nov
Committing to change: creating a diverse and inclusive culture
Last month, many organisations celebrated Black History Month through several educational events, with the key theme…
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Rail Staff Travel home
New FIP member – KMŁ Koleje Małopolskie
20 March 2026
From 1 April 2026, KMŁ Koleje Małopolskie has joined the FIP scheme. Koleje Małopolskie provides local services around Kraków in the Lesser Poland V…
17
Mar
Lumo West Coast services
Open access operator First Lumo Stirling is expected to launch new Lumo West Coast services in Spring 2026 from London…
12
Mar
Staff Travel Card renewal for 2026/27
This news item applies only to safeguarded staff who entered rail service on or before 31 March 1996 and hold a Staff T…
06
Mar
Seat Reservations on EMR InterCity services
East Midlands Railway have provided the following update: During March and April, we plan to increase the number of ou…
View all news
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Staff Travel guides for holders of the Rail Staff Leisure Card
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Staff Travel guides for holders of the RST Online Leisure Card
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Leaving railway employment
Understanding travel facility rules after leaving the rail industry
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Publications
Explore RDG’s latest reports, guidance and resources, sharing research and insight from across the rail industry.
Publications
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- Approved Codes of Practice and Guidance Notes
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Documents
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Date
pdf
Modern Slavery Statement
( pdf, 80 KB )
(7209 downloads)
28th May 2024
pdf
Rail fares explained
( pdf, 9.71 MB )
(3460 downloads)
28th Nov 2019
pdf
Rail fares explained v2
( pdf, 3.00 MB )
(1806 downloads)
12th Aug 2019
pdf
Mystery shopping report 2018: summary
( pdf, 319 KB )
(1971 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: ticket office sales
( pdf, 577 KB )
(2183 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: online ticket sales
( pdf, 535 KB )
(2319 downloads)
20th Dec 2018
pdf
Mystery shopping report 2018: TVM ticket sales
( pdf, 418 KB )
(1925 downloads)
20th Dec 2018
pdf
PIDD-29 Waves 7 to 10 research findings: interim report
( pdf, 1.64 MB )
(2303 downloads)
10th Dec 2018
pdf
'Easier fares' consultation results: a report by SYSTRA for RDG
( pdf, 3.99 MB )
(2520 downloads)
19th Oct 2018
pdf
ORR Market Study: letter of commitment from Rail Delivery Group Limited
( pdf, 425 KB )
(1739 downloads)
13th Sep 2018
pdf
RDG letter for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 425 KB )
(1824 downloads)
13th Sep 2018
pdf
RDG appendix for ORR Market Study into the supply of ticket vending machines and ticket gates
( pdf, 298 KB )
(1856 downloads)
13th Sep 2018
pdf
International rail freight post-Brexit: a report by Transport Advisory for RDG
( pdf, 4.08 MB )
(2224 downloads)
08th Aug 2018
pdf
Joint rail data action plan: addressing barriers to make better use of rail data
( pdf, 191 KB )
(2315 downloads)
08th Aug 2018
pdf
RDG-CSC-NTI-001 Common System Capabilities - Stock and Crew v1.0
( pdf, 509 KB )
(5525 downloads)
06th Aug 2018
pdf
Year of Engineering activity book
( pdf, 5.31 MB )
(1886 downloads)
22nd Jul 2018
pdf
In partnership for Britain's prosperity: South East London and Kent
( pdf, 7.53 MB )
(2082 downloads)
19th Jun 2018
pdf
Transformational partnerships: national station improvement programme
( pdf, 9.46 MB )
(2039 downloads)
14th Jun 2018
pdf
Network Rail payment rates: request to ORR for approval
( pdf, 228 KB )
(1946 downloads)
12th Jun 2018
pdf
Rail freight: working for Britain
( pdf, 2.08 MB )
(2231 downloads)
07th Jun 2018
pdf
Network Rail payment rates: independent audit report
( pdf, 1.83 MB )
(2098 downloads)
07th Jun 2018
pdf
Schedule 8 Phase 1 parameters: ORR decision letter
( pdf, 221 KB )
(1626 downloads)
01st Jun 2018
pdf
Network Rail payment rates: request to TOCs and NR for approval
( pdf, 386 KB )
(1647 downloads)
29th May 2018
pdf
Towards a future fares strategy: a report by KPMG on behalf of RDG
( pdf, 275 KB )
(1720 downloads)
10th May 2018
pdf
Long term passenger rolling stock strategy for the rail industry (6th edition)
( pdf, 1.54 MB )
(2479 downloads)
22nd Mar 2018
pdf
Community rail and social inclusion: a report by ACoRP
( pdf, 5.82 MB )
(2626 downloads)
21st Mar 2018
pdf
Local economic benefits of station investment: report by Steer Davies Gleave for RDG
( pdf, 2.51 MB )
(1823 downloads)
19th Mar 2018
pdf
In partnership for Britain's prosperity: West of England
( pdf, 7.62 MB )
(1743 downloads)
19th Mar 2018
pdf
Brexit and the rail industry: policy asks
( pdf, 247 KB )
(3603 downloads)
06th Mar 2018
pdf
Working together for Britain's prosperity (House Magazine article)
( pdf, 2.57 MB )
(1902 downloads)
01st Mar 2018
pdf
Station car parking good practice guide
( pdf, 4.05 MB )
(10933 downloads)
28th Feb 2018
pdf
George Bradshaw Address 2018
( pdf, 3.25 MB )
(1806 downloads)
27th Feb 2018
pdf
What makes Britain's railways great? A European comparison
( pdf, 678 KB )
(2177 downloads)
15th Feb 2018
pdf
Action plan for information on rail fares and ticketing: implementation details
( pdf, 1.79 MB )
(2366 downloads)
14th Feb 2018
pdf
Request to ORR for approval of Phase 1 parameters
( pdf, 246 KB )
(1693 downloads)
05th Feb 2018
pdf
Network Rail payment rates: submission to ORR from the revenue sub group
( pdf, 613 KB )
(1701 downloads)
02nd Feb 2018
pdf
Managing low adhesion - AWS manual Issue 6
( pdf, 6.42 MB )
(25532 downloads)
24th Jan 2018
pdf
Independent audit report for Phase 1
( pdf, 4.21 MB )
(1878 downloads)
12th Jan 2018
pdf
Request to TOCs and NR for approval of Phase 1 parameters
( pdf, 125 KB )
(1561 downloads)
12th Jan 2018
pdf
Railway political map
( pdf, 13.00 MB )
(3323 downloads)
01st Jan 2018
pdf
PIDD-29 Waves 3 to 6 research findings (October 2016 - September 2017)
( pdf, 1.46 MB )
(1766 downloads)
20th Dec 2017
pdf
Partnership railway’s transformation in numbers: dataset on rail industry finances, performance and investment since 1997-98
( pdf, 3.45 MB )
(1803 downloads)
04th Dec 2017
pdf
Mystery shopping report 2017: ticket office sales
( pdf, 4.21 MB )
(2337 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: online ticket sales
( pdf, 3.74 MB )
(1959 downloads)
01st Dec 2017
pdf
Mystery shopping report 2017: TVM ticket sales
( pdf, 831 KB )
(2153 downloads)
01st Dec 2017
pdf
National rail passenger operators’ map
( pdf, 1.21 MB )
(1871 downloads)
01st Dec 2017
pdf
Consultant’s final report for Phase 1
( pdf, 429 KB )
(2017 downloads)
15th Nov 2017
pdf
In partnership for Britain's prosperity
( pdf, 15.79 MB )
(2082 downloads)
30th Oct 2017
pdf
Investment in rail: the economic benefits: a report for RDG by Oxera
( pdf, 59 KB )
(2021 downloads)
30th Oct 2017
pdf
Rail border controls post-Brexit: US and Canada study visit
( pdf, 1.02 MB )
(1931 downloads)
18th Sep 2017
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