What attracted you to work in the rail industry?
I rather fell into the rail industry; however, I was always fascinated by the public service sector. The relationship between the employee and the employer has always been an area of interest for me, and my thesis was on HPW. So, employee engagement and high-performance working would always present a real challenge in a heavily regulated environment. The scale of the Industry sector is also very exciting. The breadth of roles and responsibilities has also not disappointed
What do you most like about working at RDG?
It has a unique character. I knew very little about ATOC, and the RDG seems a really sensible progression from the ‘associate’ role to a more proactive ‘delivery’ group focussed on results and profit. I have met a breadth of leadership I have not experienced before, from the TOC’s, internally and from Government, having come from a narrow retail sector, this was educational and enthralling. I think however, the simple retail focus is the real contrast I have enjoyed in the RDG. Budgets are bigger, impact is less immediate, but the profit and service elements I have always focussed on are very relevant.