How To - Send by Email

Updated - 26 October 2016

Different Form Types

Web Forms

If you can't complete the web form online, then you can complete it offline and email it to us with any other required information.  This will get to us faster than by post and you will also get a confirmation of delivery email once it is delivered to the RST Inbox.

Download and Save the Web Form

  1. Click on the form you require.
    1. The form should be displayed in your browser. If it is, then,
  2. Select Print on the browser and the Print dialogue is displayed
  3. Select that you want to Save the document as a PDF (do not print) .
  4. If necessary, select the file destination
  5. Save the file on your local machine
  6. Then open the file as a PDF and either
    1. complete on screen and save, or
    2. print it off to complete manually, scan and save.

Standard Word Forms

The standard forms can be completed on word processor software (such as Word or Pages) or as PDF documents.  Once completed you can email them to us with any other required information.  This will get to us faster than by post and you will also get a confirmation of delivery email once it is delivered to the RST Inbox.

Download and Save the Standard Word Form

  1. Click on the form you require.
    1. The form should be opened in Word /Pages or similar application. If it is, then,
  2. Complete the form and save the file on your local machine
    1. Please save as a standard format file such as DOC, DOCX or PDF

If the form does not open on your machine, it may be because you do not have compatible software.  If this happens, you can save the file using Print and Save as a PDF on your browser and then complete the information.

Send Email with Subject

Once the form is complete you can email us (except active employees of Non-TOCs, Network Rail and BTP see below), attaching the form and any other required files/information.  

Use the following links to add a default Subject into the email that you are sending us. Please add you forename and surname after the default subject text.

  • This email address is being protected from spambots. You need JavaScript enabled to view it. for all applications and declarations relating to adding a Spouse or Partner
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for all applications and declarations relating to adding a Child
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for all declarations for children that already receive travel facilities
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for all Coupon and FIP Card requests
  • This email address is being protected from spambots. You need JavaScript enabled to view it.
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when cards and/or passes have been lost
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when cards and/or passes have been stolen and evidence from the Police is attached
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when cards and/or passes have been defaced or damaged
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when cards and/or passes have been lost in the post with 3 months of being sent
  • This email address is being protected from spambots. You need JavaScript enabled to view it. applications
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for notifying of changes to phone numbers, email address
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when you have been requested to confirm your details by us following retirement or redundancy
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for notification of the death of an Employee or Dependant
  • This email address is being protected from spambots. You need JavaScript enabled to view it. for when you need to supply annual proof or eligibility in retirement
  • This email address is being protected from spambots. You need JavaScript enabled to view it. - please include the form type in the subject line

Once an email has been sent you will get a confirmation of delivery email once it is delivered to the RST Inbox. If you do not receive an automatic reply from RST, then we probably haven't received your email.

Active Employees of Non-TOCs, Network Rail and BTP

Please contact your usual travel facilities contact point as below:

  • Active non-TOC staff - forms MUST be sent to your usual travel facilities contact point. In most cases, this will be via your employer.
  • Network Rail staff - forms MUST go via the Safeguarded Helpdesk
  • BTP staff - forms MUST go via the HR Business Centre
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