Frequently Asked Questions (FAQs)

Updated - 20 January 2017

Please use this page to find the answers to your most frequently asked questions.

The following questions and answers are provided to give the most likely generic response only and cannot cover every eventuality.  Where there is a difference between the answer on this page and the source documentation, then the source documentation will always take precedence.  Further information may be found on our other pages or by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..

FAQ Topics

Please select the FAQ Topic that you wish to view:

Employees of Train Operating Companies (TOCs)

I’ve just started working, or am about to start working, for a TOC. What do I need to do to get travel facilities?

You can only receive staff travel facilities as a consequence of your employment when your employer, the TOC, has informed RST of your details and commencement of employment. This they do on a regular basis from their HR department.

Each TOC has different processes so it is not possible for us to be able to give you information on this page about when we will receive this data in relation to your start date. However, this information should be proved to you as a part of your induction process.

As soon as we receive the data from your TOC and you have reached the necessary service time (which varies by TOC) then we will be able to issue you with the staff travel facilities for which you are eligible.

I have Safeguarded travel facilities and will be leaving the TOC soon to retire. What do I need to do?

The short answer is that you don’t have to do anything as we are only able to record amendments to your employment details when we are informed by your TOC.

As a Safeguarded Employee you may be able to retain your travel facilities in retirement. As a rough guide, you must be eligible to draw your railway pension immediately on your retirement date. Normally this would be at age 50, although in some circumstances you may have to be 55 years of age before you are eligible to receive a railway pension. You will only receive retired travel facilities if your employer confirms you have retired (by virtue of your age).

The TOCs will inform us of all leavers, including retirements, regularly. Once we have received these details we will contact you and let you know what you need to do at this time.

I have Safeguarded travel facilities and will be leaving the TOC soon to join another TOC. What do I need to do?

You don’t have to do anything as we are only able to record amendments to your employment details when we are informed by the TOC that you are leaving and also by the one that you are joining.

As a Safeguarded Employee you will retain your travel facilities when you move between eligible employers if you do not work for an ineligible employer in any intervening period. Any gap in service can be no more than 3 years, although this period restriction is waived if the reason for leaving is redundancy. You may have to hand your TOC specific travel facilities back to your employer before you leave (as well as any eligible family members' cards). On joining your new TOC you may be eligible for new TOC specific facilities through them.

TOCs inform us of all leavers and joiners regularly. Once we have received these details we will make the necessary changes and may contact you or issue the correct facilities as required.

I have Safeguarded travel facilities and will be leaving the TOC soon voluntarily to join another company in the rail industry, but not another TOC. What do I need to do?

This all depends upon who you are joining.

If your new employer has a Staff Travel Agreement with RST that permits mobility, such as Network Rail, and you do not work for an ineligible employer in any intervening period, then as a Safeguarded Employee you will probably retain your Safeguarded travel facilities. Any gap in service can be no more than 3 years, although this period restriction is waived if the reason for leaving is redundancy.

If, however, your new employer does not have a Staff Travel Agreement with RST, even if they undertake work in the rail industry, then, unless you are eligible due to redundancy or retirement when leaving the TOC, you will lose your eligibility to Safeguarded staff travel facilities. You will not be able to re-obtain these at a later date, e.g. you will not get the travel facilities back when you reach your minimum pension age or retire.

If you are joining an eligible employer, then you don’t have to do anything as we are only able to record amendments to your employment details when we are informed by the TOC that you are leaving and also by your new employer that you are joining them.

You will have to hand your TOC specific travel facilities back to your TOC before you leave (as well as any eligible family members' cards).

Both TOCs and other employers will inform us of all leavers and joiners regularly. Once we have received these details we will make the necessary changes and may contact you or issue the correct facilities as required.

I have Safeguarded travel facilities and will be leaving the TOC soon voluntarily as I am leaving the industry to take up employment elsewhere. What do I need to do?

As you are leaving the rail industry, then, unless you are eligible to retain your travel facilities due to redundancy or retirement, when leaving the TOC you will lose your eligibility to Safeguarded staff travel facilities. You will not be able to re-obtain these at a later date, e.g. you will not get the travel facilities back when you reach your minimum pension age or retire.

You will have to hand all of your staff travel facilities back to your TOC before you leave (as well as any eligible family members' cards).

TOCs inform us of all leavers regularly. Once we have received these details we will make the necessary changes and may contact you as required.

I have Non-Safeguarded travel facilities and will be leaving the TOC soon to retire. What do I need to do?

As a Non-Safeguarded Employee you will not be able to retain your national and international travel facilities in retirement. However, some TOCs do provide TOC specific travel facilities for some of their retired staff – you will need to contact your HR department before you leave to discuss this with them.

TOCs will inform us of all leavers regularly. You will need to return any outstanding cards either to your TOC or directly to RST.

I have Non-Safeguarded travel facilities and will be leaving the TOC join another TOC. What do I need to do?

You don’t have to do anything as we are only able to record amendments to your employment details when we are informed by the TOC that you are leaving and also by the one that you are joining.

As a Non-Safeguarded Employee you will retain your travel facilities when you move between eligible employers (i.e. another TOC) if there is no gap in service. You may have to hand your TOC specific travel facilities back to your employer before you leave (as well as any eligible family members' cards). On joining your new TOC you may be eligible for new TOC specific facilities through them.

TOCs inform us of all leavers and joiners regularly. Once we have received these details we will make the necessary changes and may contact you or issue the correct facilities as required.

I have Non-Safeguarded travel facilities and will be leaving the TOC soon to join another rail industry company that is not a TOC. What do I need to do?

As a Non-Safeguarded Employee you will not be able to retain your staff travel facilities when leaving your current employer, the TOC.

You will have to hand all of your travel facilities (and those of any eligible family members) back to your TOC before you leave. This means all of your national, international and TOC specific cards and passes.

TOCs inform us of all leavers regularly. You will need to return any outstanding cards either to your TOC or directly to RST.

I have Non-Safeguarded travel facilities and will be leaving the TOC soon as I am leaving the industry to take up employment elsewhere. What do I need to do?

As a Non-Safeguarded Employee you will not be able to retain your staff travel facilities when leaving your current employer, the TOC.

You will have to hand all of your travel facilities (and those of any eligible family members) back to your TOC before you leave. This means all of your national, international and TOC specific cards and passes.

TOCs inform us of all leavers regularly. You will need to return any outstanding cards either to your TOC or directly to RST.

I have a Gold/Silver Status Pass and will be moving companies. How is this affected?

This all depends upon which company you are moving to (i.e. is the new employer a TOC or eligible employer), what role you are taking with your new employer and whether your new employer has sufficient Status Pass quota to allocate one to you.

If all of these criteria are met then your new employer may be able to continue your Status Pass eligibility. If not, then you will need to return your Status Pass and all other 1st Class cards and passes to RST (together with those of any family members that hold them). All cards and passes except Status Passes will be reissued as Standard Class.

Holders of Blue Status Passes do not retain these when leaving one eligible employer to join another.

I have a Gold/Silver/Blue Status Pass and will be retiring. How is this affected?

As a Safeguarded Employee, if you are eligible to retain your staff travel facilities in retirement, then you will be able to retain your Status Pass as well.

TOCs inform us of all leavers, including retirements, regularly. Once we have received these details we will contact you about your travel facilities including your Status Pass and let you know what you need to do at this time. Effectively, you will need to return your Status Pass (with the green background) as this will need to be reissued for leisure use only (with a red background).

I have just got a promotion and I think that my travel will be changed because of this. What do I need to do?

You don’t need to do anything at the moment.

We will be notified of all changes to your grade due to promotion by your employer. At this point we will contact you about changing the travel facilities which may require return of the old ones for reissue.

I’ve recently started working for a TOC. When do I get my travel facilities?

Each TOC has different criteria. Based upon these we have processes in place that release and post the individual travel facilities to you when the agreed dates have been reached.

I’ve recently started working for a TOC. When can my family get travel facilities?

We add eligible family members to your record as soon as we receive the application from you. The travel facilities that they are eligible for will be released to you based upon the agreements that we have with your employer regarding the issue of travel facilities.

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Employees of Other Employers

I have just started working in the rail industry and some of my colleagues get travel. Can I?

This depends upon where you are joining them from.

If you are joining an eligible employer (e.g. Network Rail) that is not a TOC and you have not worked for an eligible employer in the rail industry continuously from before 1st April 1996, then you are not entitled to any national travel facilities. Only Safeguarded Employees will be eligible to receive travel facilities through their employer from RST.

I have Safeguarded travel facilities and will be leaving my Employer soon to retire. What do I need to do?

You don’t have to do anything as we are only able to record amendments to your employment details when we are informed by your employer.

As a Safeguarded Employee you may be able to retain your travel facilities in retirement. As a rough guide, you must be eligible to draw your pension immediately on your retirement date. Normally this would be at age 50, although in some circumstances you may have to be 55 years of age before you are eligible to receive a railway pension. You will only receive retired travel facilities if your employer confirms you have retired (by virtue of your age).

Employers inform us of all leavers, including retirements, regularly. Once we have received these details we will contact you about your status and let you know what you need to do at this time.

I have Safeguarded travel facilities and will be leaving my Employer soon to join a TOC. What do I need to do?

You don’t have to do anything as we are only able to record amendments to your employment details when we are informed by your employer that you are leaving and also by the TOC that you are joining.

As a Safeguarded Employee you will retain your travel facilities when you move between eligible employers if you do not work for an ineligible employer in any intervening period. Any gap in service can be no more than 3 years, although this period restriction is waived if the reason for leaving is redundancy. On joining the TOC you may also be eligible for new TOC specific facilities through them.

Employers and TOCs inform us of all leavers and joiners regularly. Once we have received these details we will make the necessary changes and may contact you or issue the correct facilities as required.

I have Safeguarded travel facilities and will be leaving my Employer soon voluntarily to join another company in the rail industry. What do I need to do?

This all depends upon who you are joining.

If your new employer also has a Staff Travel Agreement with RST that permits mobility, such as Network Rail, and you do not work for an ineligible employer in any intervening period, then as a Safeguarded Employee you will probably retain your Safeguarded travel facilities.

If, however, your new employer does not have a Staff Travel Agreement with RST, even if they work in the rail industry, then, unless you are eligible due to redundancy or retirement when leaving your current employer, you will lose your eligibility to Safeguarded staff travel facilities. You will not be able to re-obtain these at a later date, e.g. you will not get the travel facilities back when you reach your minimum pension age or retire.

If you are joining an eligible employer, then you don’t have to do anything as we are only able to record amendments to your employment details when we are informed by your employer that you are leaving and also by your new employer that you are joining them.

Employers inform us of all leavers and joiners regularly. Once we have received these details we will make the necessary changes and may contact you or issue the correct facilities as required.

I have Safeguarded travel facilities and will be leaving my Employer soon voluntarily as I am leaving the industry to take up employment elsewhere. What do I need to do?

As you are leaving the rail industry, then, unless you are eligible to retain your travel facilities due to redundancy or retirement, when leaving your employer you will lose your eligibility to Safeguarded staff travel facilities. You will not be able to re-obtain these at a later date, e.g. you will not get the travel facilities back when you reach your minimum pension age or retire.

You will have to hand all of your staff travel facilities back to your employer before you leave (as well as any eligible family members' cards).

Employers inform us of all leavers regularly. Once we have received these details we will make the necessary changes and may contact you as required.

I have a Gold/Silver Status Pass and will be moving companies. How is this affected?

This all depends upon which company you are moving to (i.e. is the new employer an eligible employer), what role you are taking with your new employer and whether your new employer has sufficient Status Pass quota to allocate one to you.

If all of these criteria are met then your new employer may be able to continue your Status Pass eligibility. If not, then you will need to return your Status Pass and all other 1st Class cards and passes to RST (together with those of any family members that hold them).All cards and passes except Status Passes will be reissued as Standard Class.

Holders of Blue Status Passes do not retain these when leaving one eligible employer to join another.

I have a Gold/Silver/Blue Status Pass and will be retiring. How is this affected?

As a Safeguarded Employee, if you are eligible to retain your staff travel facilities in retirement, then you will be able to retain your Status Pass as well.

Employers inform us of all leavers, including retirements, regularly. Once we have received these details we will contact you about your travel facilities including your Status Pass and let you know what you need to do at this time. Effectively, you will need to return your Status Pass (with the green background) as this will need to be reissued for leisure use only (with a red background).

I have just got a promotion and I think that my travel will be changed because of this. What do I need to do?

You don’t need to do anything at the moment.

We will be notified of all changes to your grade due to promotion by your employer. At this point we will contact you about changing the travel facilities which may require return of the old ones for reissue.

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Retired/Redundant Employees

I have now retired and get a rail pension. I used to get travel on British Rail but left a while ago. Can I get my travel back?

If you did not retain your travel facilities when you originally left the rail industry and haven’t had them since then it is highly unlikely that you are entitled to travel facilities. The rules regarding retention of your travel facilities are complex and you are subject to those which applied at the time you left, i.e. if you were entitled at that time, then you would already be receiving travel. The fact that you aren’t currently receiving them indicates that you weren’t entitled when you left. Even if the rules have changed since you left, they do not apply retrospectively.

In addition, the fact that you have now retired and are claiming your pension does not change your eligibility as the eligibility rules for pensions and travel facilities are completely different.

I have now retired and get a rail pension. I used to get travel through my TOC/Employer. Can I get my travel back?

If you did not retain your travel facilities when you originally left the TOC/Employer and haven’t had them since then it is highly unlikely that you are entitled to travel facilities. The rules regarding retention of your travel facilities are complex and you are subject to those which applied at the time you left, i.e. if you were entitled at that time, then you would already be receiving travel. The fact that you aren’t currently receiving them indicates that you weren’t entitled when you left. Even if the rules have changed since you retired, they do not apply retrospectively.

In addition, the fact that you have now retired and are claiming your pension does not change your eligibility as the eligibility rules for pensions and for travel facilities are completely different.

I resigned from British Rail / TOC and went to work elsewhere. Can I get my travel back now that I have retired and am getting my pension?

The rules regarding retention of your travel facilities are complex and would have been applied at the time you left. Resignation is not a reason for leaving that ever allows you to retain your travel facilities, either at that time or at any time in the future.

In addition, the fact that you have now retired and are claiming your pension does not change your eligibility as the eligibility rules for pensions and for travel facilities are completely different.

I was dismissed from British Rail / TOC and went to work elsewhere. Can I get my travel back now that I have retired and am getting my pension?

The rules regarding retention of your travel facilities are complex and would have been applied at the time you left. Dismissal is not a reason for leaving that ever allows you to retain your travel facilities, either at that time or at any time in the future.

In addition, the fact that you have now retired and are claiming your pension does not change your eligibility as the eligibility rules for pensions and for travel facilities are completely different.

I was made redundant from British Rail / TOC a while ago. Can I get my travel back now that I have retired and am getting my pension?

If you did not retain your travel facilities when you originally left the TOC/Employer and haven’t had them since then it is highly unlikely that you are entitled to travel facilities. The rules regarding retention of your travel facilities are complex, especially involving redundancy, and you are subject to those which applied at the time you left, i.e. if you were entitled at that time, then you would already be receiving travel. The fact that you aren’t currently receiving them indicates that you weren’t entitled when you left. Even if the rules have changed since you retired, they do not apply retrospectively.

In addition, the fact that you have now retired and are claiming your pension does not change your eligibility as the eligibility rules for pensions and for travel facilities are completely different.

I am over 60 and I get a Staff Travel Card every year. Can I take my grandchildren with me on the train?

If you qualify for a Senior Citizens’ Railcard (you don’t actually have to have one) and you have a Staff Travel Card that states that you are “Retired”, then you can take up to 4 children aged between 5 and 15 with you for a flat fare of £2 each way per child, travelling in Standard class only. Proof of eligibility to purchase a Senior Railcard must be produced together with your Retired Staff Travel Card when purchasing such tickets.

I am under 60 and I get a Staff Travel Card every year. Can I take my grandchildren with me on the train?

Unfortunately, as you don’t qualify for a Senior Citizens’ Railcard (as you are not over 60) even if you have a Staff Travel Card that states that you are “Retired”, then you do not qualify to purchase discounted tickets for children travelling with you and they will have to pay the standard child fare.

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Change of Employment

I currently hold a Staff Travel Card and I am changing my hours to start working part-time. How does this affect my travel?

As soon as you change your hours then this will affect your travel facilities.

There are a minimum number of hours that you need to work to be able to retain travel facilities and these vary by different cards and passes.

The number of hours that you will be working, what travel facilities that you have, how old you are and your personal circumstances (especially how close you are to retirement) will all have a bearing on the decision that you need to make, as the travel facilities that you have at the point of retirement are what you will retain throughout retirement - they cannot be adjusted after that time. You may need to speak to you HR department or RST before making a final decision – we are always happy to give specific advice, in confidence, according to your personal circumstances.

I currently hold a TOC Privilege Card and I am changing my hours to start working part-time. How does this affect my travel?

As soon as you change your hours then this may affect your travel facilities.

There are a minimum number of hours that you need to work to be able to retain travel facilities and these vary by different cards.

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Change of Details

I have recently changed my name. How do I change my name on my existing cards and passes?

You can change their passes by returning them to us with a covering letter enclosing a copy of your marriage or civil partnership certificate or copy of the deed poll, as appropriate. Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

You can always email us to inform us of the change and attach a copy of your marriage or civil partnership certificate or copy of the deed poll to the email. However, before we can issue you with your new passes we will need to receive all of your old passes back. The exception is if you need one of your passes for residential or duty purposes. In this case, please send us a copy of the pass and we will replace it without you sending it in to us. Once you have the new pass, you will then need to return the obsolete one to RST. Please note that staff travel facilities issued for leisure purposes only cannot be exchanged in advance.

Once we have received all of the required documentation and the old passes back, we will be able to process the change and issue the new passes for you.

Please remember that your passport is your proof of identity for any International travel using the FIP Card or International Coupons. Therefore, the name on these documents must match the name on your passport.

How do I notify you of my change of address?

You can notify us by completing the Change of Address form. This is the quickest way to notify RST of the change.

Alternately, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please ensure that your email includes your full name and previous address as well as your latest Staff Travel Card number or TOC Privilege Card number so that we can make sure that we change the correct record.

How do I notify you of my change of email address or phone number?

You can notify us by completing the Change Contact Details form. This is the quickest way to notify RST of the change.

Alternately, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please ensure that your email includes your full name and previous email address/phone number as well as your latest Staff Travel Card number or TOC Privilege Card number so that we can make sure that we change the correct record.

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Widow(er)s

I get travel as a Widow(er) and have just started a new relationship. What do I have to do?

Owing to your change of circumstances you must inform RST immediately and return your staff travel facilities to RST for cancellation. You must not attempt to use them.

As a widow(er), you obtain your eligibility to retain staff travel facilities through your dependency upon your late spouse/partner. As you have started a new relationship this dependency has ceased and, based upon the rules under which staff travel is provided, you have no further or future eligibility to staff travel.

Unfortunately, once staff travel facilities have been lost in this way you will not be eligible to regain them in the future.

I get travel as a Widow(er) and have just got married. Can my Spouse get travel as well?

As a widow(er), you obtain your eligibility to retain staff travel facilities through your dependency upon your late spouse/partner. As you have remarried then this dependency has ceased and, based upon the rules under which staff travel is provided against, you have no current or future eligibility to staff travel for yourself or your spouse.

Please, therefore, return your staff travel facilities to RST for cancellation.

Unfortunately, once staff travel facilities have been lost in this way you will not be eligible to regain them in the future. You must not attempt to use them.

I get travel as a Widow(er) and have just started living with a new Partner. Can they get travel as well?

As a widow(er), you obtain your eligibility to retain staff travel facilities through your dependency upon your late spouse/partner. As you have started a new relationship then this dependency has ceased and, based upon the rules under which staff travel is provided against, you have no current or future eligibility to staff travel for yourself or your partner.

Please, therefore, return your staff travel facilities to RST for cancellation. You must not attempt to use them.

Unfortunately, once staff travel facilities have been lost in this way you will not be eligible to regain them in the future.

I am over 60 and I get a Staff Travel Card every year. Can I take my grandchildren with me on the train?

If you qualify for a Senior Citizens’ Railcard (you don’t actually have to have one) and you have a Staff Travel Card that states that you are “Retired”, then you can take up to 4 children aged between 5 and 15 with you for a flat fare of £2 each way per child, travelling in Standard class only. Proof of eligibility to purchase a Senior Railcard must be produced together with your Retired Staff Travel Card when purchasing such tickets.

I am under 60 and I get a Staff Travel Card every year. Can I take my grandchildren with me on the train?

Unfortunately, as you don’t qualify for a Senior Citizens’ Railcard (as you are not over 60) even if you have a Staff Travel Card that states that you are “Retired”, then you do not qualify to purchase discounted tickets for children travelling with you and they will have to pay the standard child fare.

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Acting on behalf of the Employee or Widow(er)

My Spouse/Partner is a retired employee of the rail industry and they want me to deal with their travel as they find it confusing. How can I do this for them?

This depends upon whether you receive staff travel facilities through their record or not.

If you receive staff travel facilities as a Spouse/Partner through their record and providing that we have confirmation from them that you can act on their behalf (by phone, letter or email), then we will mark the record accordingly and can accept instructions from you.

If they are not able to give their consent in this way (e.g. owing to incapacity), then we will only be able to accept instructions from you if you can provide us with a copy of:

  • a registered Power of Attorney showing you as their attorney, or
  • a registered Deputyship showing you as their deputy, or
  • a BF57 form issued to you as their appointee by the DWP (in respect of managing their state benefits).

Please note that each of the above options is subject of a separate FAQ below and the exact detail of what is required in each circumstance is therefore listed separately. You will need to follow the instructions for the appropriate documentation that you have.

My parent is a retired employee of the rail industry and they want me to deal with their travel as they find it confusing. How can I do this for them?

This depends upon whether you receive staff travel facilities through their record or not.

If you receive staff travel facilities as a child dependant through their record, you are over the age of 18 and providing that we have confirmation from them that you can act on their behalf (by phone, letter or email), then we will mark the record accordingly and can accept instructions from you.

If they are not able to give their consent in this way (e.g. owing to incapacity), then we will only be able to accept instructions from you if you can provide us with a copy of:

  • a registered Power of Attorney showing you as their attorney, or
  • a registered Deputyship showing you as their deputy, or
  • a BF57 form issued to you as their appointee by the DWP (in respect of managing their state benefits).

Please note that each of the above options is subject of a separate FAQ below and the exact detail of what is required in each circumstance is therefore listed separately. You will need to follow the instructions for the appropriate documentation that you have.

My Spouse/Partner is an active employee of the rail industry and they want me to deal with their travel. How can I do this for them?

If you receive staff travel facilities as a Spouse/Partner through their record and providing that we have confirmation from them that you can act on their behalf (by phone, letter or email), then we will mark the record accordingly and can accept instructions from you.

Any instructions that we receive from the employee should make clear the extent of the authority that has been provided, e.g. whether it is just for a specific period of time or enduring. Please note that it cannot be given in respect of activities such as a change of address or proof of eligibility for which the employee is responsible for.

My parent is an active employee of the rail industry and they want me to deal with their travel. How can I do this for them?

We would not normally expect there to be circumstances under which an adult child dependant (aged 18 and above) should act on behalf of an active employee in respect of any aspect of staff travel. Essentially, the eligibility to and responsibility for staff travel facilities must remain with the employee.

I have a registered Power of Attorney for a Retired Employee who receives staff travel. What do I need to do so that I can deal with RST on their behalf?

As an attorney that is named on a Power of Attorney that has been registered with the Office of the Public Guardian (OPG) we will be able to accept instructions from you in respect of staff travel once we receive the following documentation from you.

Firstly, we will require a copy of the Power of Attorney that has either been stamped by the OPG or signed by the donor, solicitor or notary that it is a true copy (per OPG instructions).

Next, we will need proof of your name and address, e.g. a copy of a utility bill, financial institution statement, so that we can make the necessary changes to the contact elements of our record.

We will also request that you provide the employee’s address, especially if this has changed.

Once we have the required information, then we will make the necessary changes to our records, including the correspondence address, so that all future correspondence is sent to you.

Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

I have a registered Deputyship for a Retired Employee who receives staff travel. What do I need to do so that I can deal with RST on their behalf?

As a deputy that is named on a Deputyship that has been registered with the Office of the Public Guardian (OPG) we will be able to accept instructions from you in respect of staff travel once we receive the following documentation from you.

Firstly, we will require a copy of the Deputyship that has either been stamped by the OPG or signed by the donor, solicitor or notary that it is a true copy (per OPG instructions).

Next, we will need proof of your name and address, e.g. a copy of a utility bill, financial institution statement, so that we can make the necessary changes to the contact elements of our record.

We will also request that you provide the employee’s address, especially if this has changed.

Once we have the required information, then we will make the necessary changes to our records, including the correspondence address, so that all future correspondence is sent to you.

Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

I deal with state benefits for a Retired Employee who receives staff travel under a BF57 form issued to me by the DWP. What do I need to do so that I can deal with RST on their behalf?

As an appointee that is named on a BF57 form issued by the DWP we will be able to accept instructions from you in respect of staff travel once we receive the following documentation from you.

Firstly, we will require a copy of the BF57 form.

Next, we will need proof of your name and address, e.g. a copy of a utility bill, financial institution statement, so that we can make the necessary changes to the contact elements of our record.

We will also request that you provide the employee’s address, especially if this has changed.

Once we have the required information, then we will make the necessary changes to our records, including the correspondence address, so that all future correspondence is sent to you.

Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

I don’t have a registered Power of Attorney or Deputyship for a retired Employee who receives staff travel. What do I need to do so that I can deal with RST on their behalf?

A registered Power of Attorney or Deputyship is a legal way of giving a person that is trusted the authority to make decisions on behalf of the employee. It therefore protects the rights of the employee if/when they lose the mental capacity to act, or no longer wish to make decisions, for themselves.

If there is no legal documentation in place then we are unable to accept instructions from another person, except where this is to notify of the cessation of travel facilities due to death, illness or infirmity. This is to protect the integrity of the staff travel scheme and to ensure that eligible retired employees (and any eligible family members) continue to enjoy the benefits issued to them.

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Adding a Spouse/Partner

How do I get passes for my Spouse or Civil Partner?

You can apply by using form Add Partner. This form can be completed online and submitted directly to us with a scan or image of your marriage or civil partnership certificate in JPEG or PDF format.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of your marriage or civil partnership certificate attached to the email.

If you cannot complete the form online or email, then you can send us a completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of your marriage or civil partnership certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

Please remember that if you have had passes already issued to a former Spouse, Civil Partner or Partner and they have not been returned to us and have not expired yet, then you must return these to us for cancellation before you can apply for your Spouse or Civil Partner. If you cannot return these passes, then you will have to wait until the latest of these passes has expired before you can apply for travel for your new Spouse or Civil Partner.

How do I get passes for my Partner (who is not my Spouse or Civil Partner)?

You can apply by using form Add Partner. This form can be completed online and submitted directly to us with a scan or image of a fully completed Partner Declaration signed and stamped by a solicitor in JPEG or PDF format.

The Partner Declaration must be sworn before, and witnessed by, a Solicitor who should first verify the supplied documentation proving that you are continuously and permanently living together in the same property. The guidance notes on the Partner Declaration list all of the acceptable evidence.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of Partner Declaration attached to the email.

If you cannot complete the form online or email, then you can send us a completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of the Partner Declaration with the form (please do not send originals in the post as RST will not be liable if they are lost or destroyed).

Please remember that if you have had passes already issued to a former Spouse, Civil Partner or Partner and they have not been returned to us and have not expired yet, you must return these to us for cancellation before you can apply for your Partner. If you can’t return these passes, then you will have to wait until the latest of these passes has expired before you can apply for travel for your new Partner.

I don’t live with my Partner, although we have been together for a long time. We maintain 2 separate properties and share our time between both of them. Can I get travel facilities for my Partner?

Unfortunately, you will not be able to get staff travel facilities for your Partner as you do not live permanently and continuously at the same, single property. This requirement is defined by the rules of the scheme that apply across all National, International and TOC specific staff travel facilities.

If your circumstances change in the future, then you will be able to apply at that time.

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Maintaining Details of a Spouse/Partner

My Partner, who currently receives passes from RST through my record, is now my Spouse or Civil Partner. How do I change their existing passes to their new name?

You can change their passes by returning them to us with a covering letter enclosing a copy of your marriage or civil partnership certificate. Please do not send originals in the post as RSTL cannot guarantee their safe return and will not be liable if they are lost or destroyed.

You can always email us to inform us of the change and attach a copy of your marriage or civil partnership certificate to the email. However, before we can issue your Spouse or Civil Partner with new passes we will need to receive all of their old passes back.

Once we have received all of the required documentation and the old passes back, we will be able to process the change and issue the new passes for your Spouse or Civil Partner.

Please remember that their passport is their proof of identity for any International travel using the FIP Card or International Coupons. Therefore, the name on these documents must match the name on their passport.

My Spouse, Civil Partner or Partner, who currently receives passes from RST through my record, has changed their name by deed-poll. How do I change their existing passes to their new name?

You can change their passes by returning them to us with a covering letter enclosing a copy of the deed poll. Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

You can always email us to inform us of the change and attach a copy of their deed poll to the email. However, before we can issue your Spouse, Civil Partner or Partner with new passes we will need to receive all of their old passes back.

Once we have received all of the required documentation and the old passes back, we will be able to process the change and issue the new passes for your Spouse, Civil Partner or Partner.

Please remember that their passport is their proof of identity for any International travel using the FIP Card or International Coupons. Therefore, the name on these documents must match the name on their passport.

I am divorced or legally separated from my Spouse or my civil partnership has been dissolved or annulled. What do I need to do?

If you are divorced or legally separated from your Spouse or your civil partnership has been dissolved or annulled, then your ex-Spouse or ex-Civil Partner is no longer eligible to receive staff travel facilities through you even if you remain living in the same property.

You will need to return all of their staff travel facilities to RST for cancellation.

If you can’t return these passes, RST will be unable to issue you with any facilities for a future Spouse, Civil Partner or Partner until the latest of these passes has expired. In addition, you will not be able to replace these passes with us (for the current lost passes fee) so that these may be returned. Whilst we appreciate that it may be difficult to obtain these passes in your circumstances, the rules of your entitlement only allow the issue of passes to one Spouse, Civil Partner or Partner at any one time.

I am no longer living with my Partner (who is not a Spouse or Civil Partner). What do I need to do?

If you are no longer living together, then your ex-Partner is no longer eligible to receive staff travel facilities through you.

You will need to return all of their staff travel facilities to RST for cancellation.

If you can’t return these passes, RST will be unable to issue you with any staff travel facilities for a future Spouse, Civil Partner or Partner until the latest of these passes has expired. In addition, you will not be able to replace these passes with us (for the current lost passes fee) so that these may be returned. Whilst we appreciate that it may be difficult to obtain these passes in your circumstances, the rules of your entitlement only allow the issue of passes to one Spouse, Civil Partner or Partner at any one time.

I am still married to my Spouse or in a civil partnership with my Civil Partner but we are not currently living together. What do I need to do?

This is entirely up to you. As you are not divorced or legally separated from your Spouse or the civil partnership to your Civil Partner has not been dissolved or annulled, then they are still eligible to receive staff travel facilities through your eligibility at your discretion, even if you are no longer living together. Please remember that you are still responsible for the correct use of staff travel facilities issued through your record.

If you choose for them not to receive passes, then you will need to return all of their staff travel facilities to RST for cancellation.

However, they can continue to receive passes through your entitlement, if this is what you choose, unless you are divorced or legally separated or have the civil partnership dissolved or annulled at which point their eligibility will cease.

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Adding a Child Dependant

My child is under the age of 5. Can I apply for staff travel facilities for them?

In Great Britain, children up to the age of 5 years can travel free of charge on the National Rail network and therefore do not normally require staff travel facilities. If you intend to travel with them on the continent using FIP cards or International Coupons then you will need to apply for them when they are 4 as certain countries begin to charge for children from the age of 4 years.

You can apply for your own children, assuming that they meet all of the eligibility criteria, by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full birth certificate (the one that shows the parent's names) in JPEG or PDF format.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their full birth certificate attached to the email.

If you cannot complete the form online or email, then you can send us a completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their full birth certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

My child is under the age of 16. Can I apply for staff travel facilities for them?

You can apply for your own children, assuming that they meet all of the eligibility criteria, by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full birth certificate (the one that shows the parent's names) in JPEG or PDF format.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their full birth certificate attached to the email.

If you cannot complete the form online or email, then you can send us a completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their full birth certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

My child is aged between 16 and 24 years and in full time education (at school, college or university). Can I apply for staff travel facilities for them?

In Great Britain, children from the age of 16 years travel as an adult and are subject to the fares and regulations of an adult.

You can apply for your own children, assuming that they meet all of the eligibility criteria, by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full birth certificate (the one that shows the parent's names) in JPEG or PDF format.

In addition, we will require a Child Declaration form completed by you stating that they are in full time education and where this is. We may require evidence of this and further details. They can only receive staff travel facilities whilst they remain eligible which includes remaining in full time education, therefore, you will need to make a declaration every year to ensure that they continue to be issued with staff travel facilities whilst they remain eligible.

If you cannot complete the forms online, we would prefer if you could email the forms to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their full birth certificate attached to the email.

If you cannot complete the forms online or email, then you can send us the completed forms in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their full birth certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

Please remember that all cardholders aged 16 an over will require to carry a National Rail Photo ID Card at all times whilst using staff travel facilities (unless they are only using a Staff Travel Card issued to a Dependant of a Retired Staff member and the Staff Travel Card is marked a "Dependant of Retired". Photo ID cards are available free of charge at most stations – RST does not issue them.

My child is aged 25 years or over and is in full time education (e.g. at university). Can I apply for staff travel facilities for them?

The eligibility criteria for a child dependant change at the age of 25. To be eligible for staff travel facilities, your child must never have lived away from the family home (except for the purpose of attending education), and have no income whatsoever and have returned to full-time non-remunerative education.

You can apply for your own children, assuming that they meet all of the eligibility criteria, by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full birth certificate (the one that shows the parent's names) in JPEG or PDF format.

In addition, we will require a Child Declaration form completed by you stating that they are in full time education and where this is. We will require evidence of this, that they have never lived away from the family home and that they have no income from any source (except from the Student Loan Company Ltd or yourself). They can only receive staff travel facilities whilst they remain eligible which includes remaining in full time education and with no income, therefore, you will need to make a declaration every year to ensure that they continue to be issued with staff travel facilities whilst they remain eligible.

If you cannot complete the forms online, we would prefer if you could email the forms to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their full birth certificate attached to the email.

If you cannot complete the forms online or email, then you can send us the completed forms in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their full birth certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

Please remember that all cardholders aged 16 an over will require to carry a National Rail Photo ID Card at all times whilst using staff travel facilities (unless they are only using a Staff Travel Card issued to a Dependant of a Retired Staff member and the Staff Travel Card is marked a "Dependant of Retired". Photo ID cards are available free of charge at most stations – RST does not issue them.

My Spouse, Civil Partner or Partner's child lives with us permanently. What do I need to do?

You can apply for the children of your Spouse, Civil Part or Partner, assuming that your Spouse, Civil Partner or Partner already receive staff travel facilities through your record and they meet all of the relevant eligibility criteria for their age, including that they are dependent upon you, live permanently and continuously at your home and any income received including from the other biological or legal parent is less than the weekly income limit.

Apply by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full birth certificate (the one that shows the parent's names) in JPEG or PDF format. You will need to complete the questions relating to step-children on this form. You may also need to complete a Child Declaration form if they are aged 16 years or above.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their full birth certificate attached to the email.

If you cannot complete the form online or email, then you can send us the completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their full birth certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

Why do you need a "full" birth certificate? Isn't the one that I supplied sufficient?

RST require a copy of the full birth certificate that shows the parent's names so that an eligibility link can be established between yourself and/or your Spouse, Civil Partner or Partner to the child. The short form of birth certificate only states their name and date of birth, but does not include the names of the parents.

If you do not have a copy of the full birth certificate, then this can be obtained from the authority that maintains the registrations of births. In England and Wales this is through the HM Gov website, or in Scotland through the National Records Scotland website. Other countries will have their own processes.

Please send us a copy, not the original, as RST are not liable for the loss of or damage to, or any consequential loss arising from the loss of or damage to, original documents that are sent to us however this may arise.

I/We (myself and my Spouse, Civil Partner or Partner) have adopted a child. Can I apply for staff travel facilities for them?

You can apply for a child that you have adopted as if they were you own biological child, assuming that they meet the eligibility criteria for a child of their age.

Apply by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of your child's full adoption certificate (the one that shows the parent's names and the child's date of birth) in JPEG or PDF format. You may also need to complete a Child Declaration form if they are aged 16 years or above.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their adoption certificate attached to the email.

If you cannot complete the form online or email, then you can send us the completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their adoption certificate with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

I/We (myself and my Spouse, Civil Partner or Partner) have fostered a child. Can I apply for staff travel facilities for them?

You can apply for a child that you have fostered but only if they have been continuously fostered by you for at least the last 12 months and contributions from the Local Authority for their upkeep do not exceed the weekly limit. This also assumes that they meet the eligibility criteria for a child of their age.

Apply by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of the legal documentation from the fostering authority that shows the start date of the fostering and the foster carer's names in JPEG or PDF format. You may also need to complete a Child Declaration form if they are aged 16 years or above.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their fostering documentation attached to the email.

If you cannot complete the form online or email, then you can send us the completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their fostering documentation with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

I/We (myself and my Spouse, Civil Partner or Partner) have parental responsibility for a child under a Special Guardianship Order, Residence Order or as a Ward of Court. Can I apply for staff travel facilities for them?

You can apply for a child that you have parental responsibility for under a Special Guardianship Order, Residence Order or as a Ward of Court. This also assumes that they meet the eligibility criteria for a child of their age.

Apply by using form Add Child. This form can be completed online and submitted directly to us with a scan or image of the legal documentation from the court relating to the Special Guardianship Order, Residence Order or Ward of Court that shows the your names and the child's names (and date of birth) in JPEG or PDF format. You may also need to complete a Child Declaration form if they are aged 16 years or above.

If you cannot complete the form online, we would prefer if you could email the form to us. Therefore, select to Print on your browser and save the form as a PDF. You can then complete the document by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add you name to the subject line). We will still require a copy of their documentation attached to the email.

If you cannot complete the form online or email, then you can send us the completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of their documentation with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

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Maintaining Details of a Child Dependant

My child, who currently receives travel from RST through my record, has changed their name by deed poll. How do I change their existing passes to their new name?

You can change their passes by returning them to us with a covering letter enclosing a copy of the deed poll. Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

You can always email us to inform us of the change and attach a copy of their deed poll to the email. However, before we can issue your child with new passes we will need to receive all of their old passes back.

Once we have received all of the required documentation and the old passes back, we will be able to process the change and issue the new passes for your child.

Please remember that their passport is their proof of identity for any International travel using the FIP Card or International Coupons. Therefore, the name on these documents must match the name on their passport.

My Spouse/Partner’s child, who currently receives travel from RST through my record, has changed their name by deed poll. How do I change their existing passes to their new name?

You can change their passes by returning them to us with a covering letter enclosing a copy of the deed poll. Please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed.

You can always email us to inform us of the change and attach a copy of their deed poll to the email. However, before we can issue your child with new passes we will need to receive all of their old passes back.

Once we have received all of the required documentation and the old passes back, we will be able to process the change and issue the new passes for your Spouse/Partner’s child.

Please remember that their passport is their proof of identity for any International travel using the FIP Card or International Coupons. Therefore, the name on these documents must match the name on their passport.

I am divorced or legally separated from my Spouse or my civil partnership has been dissolved or annulled. Their child(ren) have travel facilities from RST through my record. What do I need to do?

If you are divorced or legally separated from your Spouse or your civil partnership has been dissolved or annulled, then your ex-Spouse’s or ex-Civil Partner’s children are no longer eligible to receive staff travel facilities through you even if you remain living in the same property.

You will need to immediately return all of their staff travel facilities to RST for cancellation.

If you can’t return these passes, RST will be unable to issue you with any facilities for a future Spouse, Civil Partner or Partner, and any of their children, until the latest of these passes has expired. In addition, you will not be able to replace these passes with us (for the current lost passes fee) so that these may be returned. Whilst we appreciate that it may be difficult to obtain these passes in your circumstances, the rules of your eligibility only allow the issue of passes to one Spouse, Civil Partner or Partner (and therefore their children) at any one time.

I am no longer living with my Partner (who is not a Spouse or Civil Partner). Their child(ren) have travel facilities from RST through my record. What do I need to do?

If you are no longer living together, then your ex-Partner’s children are no longer eligible to receive staff travel facilities through you.

You will need to immediately return all of their staff travel facilities to RST for cancellation

If you can’t return these passes, RST will be unable to issue you with any staff travel facilities for a future Spouse, Civil Partner or Partner, or any of their children, until the latest of these passes has expired. In addition, you will not be able to replace these passes with us (for the current lost passes fee) so that these may be returned. Whilst we appreciate that it may be difficult to obtain these passes in your circumstances, the rules of your entitlement only allow the issue of passes to one Spouse, Civil Partner or Partner (and therefore their children) at any one time.

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Annual Child Declarations

Why do I need to make a declaration for my child when they get to 16?

At the age of 16, adult fares apply on the railway. Also at this age, the child may leave full-time education to take up paid employment (e.g. an apprenticeship, traineeship or part-time work whilst in part-time education). Therefore, under the rules for children they may no longer be eligible to receive staff travel facilities.

Whilst we appreciate that the majority of children aged 16 to 18 will remain in full-time education, we have to ensure the integrity of the rules under which all staff travel facilities are issued.

For this reason we require a declaration each year in respect of each child over the age of 16 to ensure their continued eligibility.

My child, who is aged 16 or over, has not received their card/pass this year but the rest of the family have. Why is this?

The most likely reason for this is that you have not completed a Child Declaration for them in the last year.

If they continue to be eligible, for example, they are still in full-time education, then please complete a declaration for them by following the link to the form above.

At what age do I have to make a declaration for my child to prove that they are still eligible for travel?

At the age of 16 and above.

At 16 adult fares apply on the railway. Also at this age, the child may leave full-time education to take up paid employment (e.g. an apprenticeship, traineeship or part-time work whilst in part-time education). Therefore, under the rules for children they may no longer be eligible to receive staff travel facilities.

Below this age the child will be in full-time education and, therefore, will still be dependent upon their parent(s).

How do I make a declaration for my child?

You can make the annual declaration for the child, assuming that they continue to meet all of the eligibility criteria, by using our online form Child Declaration. This form is submitted directly to us and allows you to attach a scan or image of any evidence that may be required in JPEG or PDF format.

If you cannot complete the form online, which is our preferred method, you could email the form to us. Therefore, select to Print the form on your browser and save it as a PDF. You can then complete the details by editing and saving, or print the document off, complete it manually and then scan the form. You can then send it to us This email address is being protected from spambots. You need JavaScript enabled to view it. (add your name to the subject line). We may require a copy of any evidence attached to the email.

If you cannot complete the form online or send it to us by email, then you can send us a completed form in the post. Therefore, select to Print on your browser and save the form as a PDF. You can then print this document off and complete it manually. We will still require a copy of any evidence with the form (please do not send originals in the post as RST cannot guarantee their safe return and will not be liable if they are lost or destroyed).

My child is still attending full time education. Are they still eligible to get staff travel facilities?

Generally, yes. But this depends upon their age and whether they have been in full-time education since leaving school of not.

If your child:

  • is between the ages of 16 and 24, and
  • has been in full-time education (or advanced education) since leaving school, and
  • has continually lived at home (except during term time for the purposes of education), and

then, they will still be eligible to receive staff travel facilities until they leave education and take up employment. They may be able to receive income from wages over the year for part-time or vacation work. Please refer to other FAQs for further details of this.

If, however, there has been a break in education or if they are aged 25 or over, then different rules apply. Please refer to other FAQs for further details in these circumstances.

My child has just started working full-time. Are they still eligible for staff travel facilities?

If your child is working full-time, then they will not be eligible to retain their staff travel facilities.

You will need to immediately return all of their staff travel facilities to RST for cancellation.

My child has just started working part-time. Are they still eligible for staff travel facilities?

If your child is working part-time, then it will depend upon their weekly income as to whether they will be eligible to retain staff travel facilities.

The key to this is whether they are earning more than the current weekly income limit. The current level is displayed on the Useful Information page.

If you calculate that your child’s weekly income is less than the limit, then please complete a Child Declaration form. You will need to attach copies of their wage slips for the last 3 months as evidence of their income.

What is the weekly earnings limit?

The current weekly earnings limit is displayed on the Useful Information page.

As the amount changes each year it is defined in a single location on our site to avoid any confusion when the amount changes.

My child has just left university and is looking for work. Are they still eligible for staff travel facilities?

Assuming that your child is under 25 years of age, currently receives staff travel facilities, has continuously lived at home (except when they were studying) and they currently have no income (or an income below the weekly income limit), then we would expect that they would retain their eligibility for staff travel facilities until they start employment. But this is subject to the individual circumstances.

If your child is over 25 years of age, then whilst the same criteria apply, the income limit does not apply as they only retain eligibility if they have no income whatsoever from any source, except yourself as parents. Once they have any income at all then eligibility is lost and the staff travel facilities must be returned to RST.

My child has moved back to live with me so that they can go into full time education. Can I get staff travel facilities for them again?

As your child has previously moved out and therefore has not lived continuously and permanently with you (except when they are studying), then they will not be eligible for staff travel facilities even if they are returning to full-time education.

My child is now unemployed. Can I get staff travel facilities for them again?

As your child does not currently have staff travel facilities then the fact that they are now unemployed does not regain eligibility to these.

My child is at Uni and has a term-time job. What do I need to do?

If your child is under 25 years of age, then it depends upon how much they earn.

If their income is less than the weekly income limit (see Useful Information, then they are likely to be eligible to retain their staff travel facilities.

If, however, their income is more than the weekly income limit, then they will have lost their eligibility and you will need to return their facilities to us.

If your child is aged 25 years or over, then they will have lost their eligibility as they are not allowed to have any income and you will need to return their facilities to us.

My child is at Uni and has a job during the vacation period. What do I need to do?

If your child is under 25 years of age, then it depends upon how long they are working during the vacation.

They are able to work during the vacation periods whilst in education, without limit on the amount assuming that the period of work does not exceed 3 months. The vacation periods do not extend beyond the end of the course, unless the child is continuing education on a further new course which can be evidenced to RST.

If your child is aged 25 years or over, then they will have lost their eligibility as they are not allowed to have any income and you will need to return their facilities to us.

My child has a zero hours work contract or works where the wage varies from week to week? What do I need to do?

If your child is under 25 years of age, then it depends upon how much they earn.

If their income is less than the weekly income limit (see Useful Information, then they are likely to be eligible to retain their staff travel facilities.

If, however, their income is more than the weekly income limit, even if this is just for a single week, then they will have lost their eligibility and you will need to return their facilities to us.

If your child is aged 25 years or over, then they will have lost their eligibility as they are not allowed to have any income and you will need to return their facilities to us.

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Staff Travel Card

What can I use my Staff Travel Card for?

You (and eligible family members that are also holders of the Staff Travel Card) can use your card for free and discounted leisure travel.

If you have available boxes on your Staff Travel Card, then you can use these for free leisure travel.

If you do not have available boxes (or are not eligible for boxes), then you can still use the Staff Travel Card for discounted leisure travel. The Privilege discount available is 75% of the walk-up fare, i.e. you pay 1/4 rate.

Use of the Staff Travel Card is subject to the Endorsement(s) that are specified on the card and the separately published travel restrictions.

What do the Endorsements mean on the Staff Travel Card?

On the front of the Staff Travel Card there is a line that specifies the Endorsement(s) that the holder is subject to when using their card.

The numbered Endorsement(s) on the front of the Staff Travel Card correspond to a key of Endorsements that are listed on the rear of the card. Only the Endorsement(s) listed on the front of the Staff Travel Card affect the travel of the holder. Where the Endorsement line is specified as "NIL", then travel under the facility is not subject to any of the Endorsements.

Most of the Endorsements restrict the extent of travel provided whilst others may extend it. Each is self-explanatory.

How do I use my Staff Travel Card to get free travel?

Before commencing a free journey, you must enter the day and month of the journey in ink in the first (or next available) box. Each box is divided into two sections on the card marked as “DAY” and “MTH”. Boxes must be completed using Arabic numerals, with zero in front of single digits i.e. 7 August should be written in as "07" in the DAY box and "08" in the MTH box immediately beneath it.

Each dated box allows the holder free travel on that day, and up to midnight on the following day. Travel is also permitted on overnight journeys that start between 22.00 and 24.00 on the previous day to that entered on the card. Note that an overnight journey is a continuous journey that is not scheduled to end until at least 04.30. In other words, a card dated 7 August allows journeys from 22h00 on 6 August up to 24h00 on 8 August. During this period, travel does not have to be continuous: any number of breaks of journey may be taken.

If you attempt to travel without dating a box, the ticket examiner/inspector will cross out the next available box as a penalty and will instruct you to complete the next box following. If the card is wrongly dated the same procedure will be followed. Alteration or overwriting of dates already inserted is not permitted – this includes writing a date in pencil then going over it with pen, or erasing it and then re-entering it. This information is clearly printed on the card.

Staff Travel Cards are valid from 1 April of one year until 30 June of the next year. New cards will be sent out to via employers or directly to home addresses towards the end of March each year. If you wish to use occasions of free travel between 1 April and 30 June, either the old or the new card can be used (assuming there are unused boxes on the old card). Only the new card can be used after 30 June.

However, once the allocation of free journeys has been used up, the holder can continue to purchase unlimited Privilege discount tickets until the card expires. These must be backed up by the Staff Travel Card (which must be carried at all times as evidence of your eligibility.

My Staff Travel Card expires on 30th June. Can I date a box on this date and get travel for 1st July as well?

You can date a box on the 30th June where the Staff Travel Card expires that day. However, you will not be able to use this card to benefit from free travel on 1st July, or use the card to support Privilege Rate tickets purchased as it has expired.

If you have a "new" Staff Travel Card, then you could use this instead.

If your Staff Travel Card is dated to expire on a date other than the 30th June (for whatever reason), then the above comments apply to any box used on the date of expiry (or any Privilege Rate tickets purchased).

How do I use my Staff Travel Card for Privilege (discounted) travel?

You can use your Staff Travel Card to purchase unlimited Privilege Rate (1/4 rate or 75% discount) national rail tickets. The 75% reduction can be applied to day and period walk-up Anytime, off-peak and super off-peak fares. Time restrictions may apply.

You cannot get Privilege discount on Advance Purchase tickets, as these are already heavily discounted.

You may also purchase privilege rate tickets which include travel on London Underground.

Just as for the general public, you must have a valid ticket before you start a journey.

If you wish to travel using a Privilege Rate ticket, you must buy that ticket from a ticket office before you travel. At present it is not possible to buy them online, by phone, or from ticket machines.

If the ticket office is closed and it is therefore not possible to purchase the Privilege Rate ticket before you travel, then you must have your fare ready and offer to pay it at the first available opportunity. This could be on entry to the platform, on the train, or when exiting at your destination. By doing so, i.e. offering to pay, there can be no question that you are trying to travel without paying. If you don’t offer to pay, then you could be accused of fare avoidance.

How do I use my Staff Travel Card for travel on London Underground (LUL) or Docklands Light Railway (DLR)?

You can use your Staff Travel Card for travel on LUL/DLR services as below:

  • Limited free leisure travel on Inter available routes only by dating a box
  • Unlimited Privilege Rate leisure travel on all LUL/DLR services by using a Pay As You Go (PAYG) Privilege Oyster card (or single / return Privilege Rate tickets purchased at NR stations using the Staff Travel Card)

Note that Staff Travel Card holders that have Endorsement 9, 10 or 11 on the front of the card are not eligible for Privilege Rate travel on TfL services.

To get the privilege rate discount set on an Oyster card, complete a TfL Privilege Oyster Application and email it to RST.

Once completed and authorised by RST, take the form together with your Staff Travel Card and Oyster card to a TfL (LUL) station, where a member of staff in the booking hall will set the privilege rate discount on your Oyster card. If you do not already hold an Oyster card you will be required to pay a refundable deposit (currently £5) for one to be issued and add a minimum PAYG credit (also currently £5).

To continue to receive the benefit of the privilege rate Oyster fare you will need to update your Oyster card with your new Staff Travel Card details each year by 30th June. Just take your new Staff Travel Card to a TfL (LUL) station, where the booking hall staff will update your Oyster card for you.

If you do not update your Oyster card by 30th June you will find that any use of the card from 1st July will result in the full Pay As You Go Oyster fare being deducted instead of the privilege rate Oyster fare. You can still buy single Privilege Rate cash fares for travel on LUL services at National Rail stations , although these fares are more expensive than Oyster Pay As You Go fares.

To use your Oyster Card you touch it on the yellow card reader located on the ticket barrier at the start and end of your journey, and the applicable Privilege Rate Oyster fare will be taken from the amount of credit you have on the Oyster card. Please note that if you do not touch in and out at either end of your journey then the maximum Oyster fare will be taken and you may be liable for a penalty fare or prosecution.

Your PAYG Privilege Rate Oyster Card may also be used to travel on TfL bus services. However, this will be at the full public Pay As You Go Oyster fare.

How do I use my Staff Travel Card for travel on Eurostar?

Reduced Rate tickets for leisure use only are available as follows:

Special rate tickets are available on Eurostar between London / Ashford and Lille / Paris / Brussels / Avignon. Tickets and reservations are obtainable by using a Staff Travel Card (that does not restrict to National Rail only or similar). The Staff Travel Card must be carried with you on the journey.

However, as the Staff Travel Card may not be recognised in France / Belgium, then it would be sensible to use your International Reduced Rate Card (FIP Card).

Although Eurostar tickets can be purchased at london St Pancras International on the day of travel, availability cannot be guaranteed and therefore it is advisable to obtain tickets in advance, either in person from Eurostar at London St. Pancras International or call International Rail Ltd on 0871 559 1075.

The charges for these tickets cover the Eurotunnel Toll, the reservation administration fee and (in the case of first class travel) the cost of 'at seat' refreshments.

Reservations on Eurostar services are compulsory. Reservations can be made in Standard Premier (1st class) by holders of 1st Class Staff Travel Cards only and Standard Class by all Staff Travel Card holders.

Upgrades from Standard Class to Standard Premier may be requested on the day of travel at Eurostar station / on board and are subject to availability. Staff who upgrade in this way are not guaranteed any refreshments and may have to move if a late booking means that the upgraded seat is required by a full fare paying customer.

Can I buy discounted tickets for my friends and family?

This is a definite NO.

Any attempt to purchase tickets for any person other than the holder is a travel irregularity and may result in the permanent withdrawal of all travel facilities (including for all family members) and possible, disciplinary and / or legal action (including prosecution).

Am I entitled to more boxes now that I have done X years service?

No. The number of boxes that you receive does not increase with additional service.

The main factor affecting the number of boxes is the grade that your employer has advised that you are (or were at retirement).

Am I entitled to 1st Class travel now that I have done X years service?

No. The class of travel that you receive does not change with additional service.

The main factor affecting the class of travel is the grade that your employer has advised that you are (or were at retirement).

Can I change the Endorsements on my Staff Travel Card as I can't travel on a service that I want?

No. The endorsements are based upon the date that you started in the rail industry and who you work for (worked for).

This will have been set at the time that you joined the industry and cannot be changed.

Can I "cash in" or "sell" my Staff Travel Card and future eligibility back to RST?

No. You can't "cash in" your eligibility.

From time to time we are asked about this and we are unsure how these rumours arise. However, it is totally false. If you are advised that this can be done or are offered a deal, then RST would appreciate it if you could inform us immediately and provide any relevant documents you may have.

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TOC Privilege Card

What can I use my TOC Privilege Card for?

You (and eligible family members that are also holders of the TOC Privilege Card) can use your card for discounted leisure travel.

The Privilege discount available is 75% of the walk-up fare, i.e. you pay 1/4 rate. This discount applies to Anytime, off-peak and super off-peak fares. Time restrictions may apply. You cannot get a 75% discount on Advance Purchase tickets, as these are already heavily discounted.

You may also purchase tickets which include a London Underground journey but only when travelling through London between two national rail stations on either side of London.

The agreement underwriting this non-contractual arrangement is reviewed annually by TOCs, and may be withdrawn at any time.

How do I use my TOC Privilege Card for discounted travel?

You can use your TOC Privilege Card to purchase unlimited Privilege Rate (1/4 rate or 75% discount) national rail tickets. The 75% reduction can be applied to day and period walk-up Anytime, off-peak and super off-peak fares. Time restrictions may apply.

You cannot get Privilege discount on Advance Purchase tickets, as these are already heavily discounted.

You may also purchase tickets which include a London Underground journey but only when travelling through London between two national rail stations on either side of London.

Just as for the general public, you must have a valid ticket before you start a journey.

If you wish to travel using a Privilege Rate ticket, you must buy that ticket from a ticket office before you travel. At present it is not possible to buy them online, by phone, or from ticket machines.

If the ticket office is closed and it is therefore not possible to purchase the Privilege Rate ticket before you travel, then you must have your fare ready and offer to pay it at the first available opportunity. This could be on entry to the platform, on the train, or when exiting at your destination. By doing so, i.e. offering to pay, there can be no question that you are trying to travel without paying. If you don’t offer to pay, then you could be accused of fare avoidance.

How do I use my TOC Privilege Card for travel on London Underground (LUL) or Docklands Light Railway (DLR)?

The TOC Privilege Card does not provide any eligibility for travel on LUL/DLR services.

The only exception to this is for a leisure journey that involves crossing London. In these instances the through ticket allows for the transfer on London Underground between London mainline terminals.

How do I use my TOC Privilege Card for travel on Eurostar?

The TOC Privilege Card does not provide any eligibility for travel on Eurostar services.

However, Employees, and their eligible family members, may be able to receive an International Reduced Rate Card (FIP Card) that will provide discounted travel on Eurostar. This can be applied for separately.

Can I buy discounted tickets for my friends and family?

This is a definite NO.

Any attempt to purchase tickets for any person other than the holder is a travel irregularity and may result in the permanent withdrawal of all travel facilities (including for all family members) and possible, disciplinary and / or legal action (including prosecution).

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Status Pass

I am still working in the rail industry and my Status Pass has a green background design. What can I use my Status Pass for?

As an Active member of staff that holds a Status Pass, you can use your pass for residential and leisure travel.

Gold and Silver Status Pass holders are able to use the pass:

  • between all stations of the National Rail Network, and
  • inter-available London Underground/Docklands Light Railway services, and
  • additional services, but only those that are specified on the pass

Blue (Regional) Status Pass holders can only use their passes within the geographical limits that have been chosen and are specified.

I am Retired and no longer working in the rail industry. My Status Pass has a red background design. What can I use my Status Pass for?

As a Retired member of staff that holds a Status Pass, you can use your pass for leisure travel only. For the avoidance of doubt, you cannot use the pass for residential travel if you are working again, even if this is within the rail industry.

Gold and Silver Status Pass holders are able to use the pass:

  • between all stations of the National Rail Network, and
  • inter-available London Underground/Docklands Light Railway services, and
  • additional services, but only those that are specified on the pass

Blue (Regional) Status Pass holders can only use their passes within the geographical limits that have been chosen and are specified.

What can my Spouse / Partner use their Status Pass for?

As a Spouse or Partner that holds a Status Pass, they can use their pass for leisure travel only.

For the avoidance of doubt, they cannot use the pass for residential travel (i.e. to and from work).

What can my Dependant Child use their Status Pass for?

As a Dependant Child that holds a Status Pass, they can use their pass for leisure travel and for educational purposes (i.e. to and from a place of education).

For the avoidance of doubt, they cannot use the pass for residential travel (i.e. to and from work).

How do I use my Status Pass now that it is a SmartCard?

Both the Gold and Silver Status Passes have been issued as SmartCards that are expected to operate the gates at Smart-enabled stations.

To operate the gates at a Smart-enabled station, touch the Status Pass to the card reader and the gates will open.

If the gates do not operate (probably because the station has not been Smart-enabled), remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations.

As the roll-out of Smart-enabled gates across the national network continues, but specifically in the London and South East area, additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at London outboundary stations on Greater Anglia and c2c will operate with further TOCs being enabled over the next few months. There is no need to inform RST whether you can or cannot operate gates when using your Status Pass as we do not control the gate operation at any station.

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Season Tickets

Who can get a discounted season ticket?

A discounted season ticket is available to:

  • Active Employees for residential purposes,
  • Dependants of Active Employees for educational purposes,
  • Retired Employees for educational purposes,
  • Dependant of Retired Employees for educational purposes.

What can I use my discounted season ticket for?

A discounted season ticket can be used by:

  • Active Employees for residential purposes,
  • Dependants of Active Employees for educational purposes,
  • Retired Employees for educational purposes,
  • Dependant of Retired Employees for educational purposes.

The discounted season ticket may also be used for leisure purposes on the route purchased.

Can I have more than 1 home station that I can travel from?

The simple answer to this is no. The home station is the one that is nearest to your permanent place of residence.

However, in circumstances where there are no services from your nearest station when you start or end a shift, but there are from a station that is still reasonably near to your home, then this can be considered by RST as an option. In these circumstances, full details must be provided. These are all subject to the published mileage limits.

I work at different locations. Can my discounted season ticket specify all of them?

The simple answer to this is no. Only a single work location, your main base, can be specified and the destination station must be the nearest to this location.

However, in circumstances where there are no services to the nearest station to your work location when you start or end a shift, but there are from a station that is still reasonably near to your work location, then this can be considered by RST as an option. In these circumstances, full details must be provided. These are all subject to the published mileage limits.

Which services can I get a discounted season ticket for?

If you are an Active or Retired Safeguarded Employee, then you (and any eligible Dependant) can get a discounted season ticket for use on National Rail and TfL (rail) services.

If you are an Active Non-Safeguarded Employee, then you (and any eligible Dependant) can get a discounted season ticket for use on National Rail services only.

What is the length of time that I can get a discounted season ticket for?

The minimum period that a discounted season ticket can be issued for is 1 month.

The maximum period that a discounted season ticket can be issued for is 1 year.

I sent my application for a season ticket to RST a while ago. Why haven't I got my approved application?

Your application will be processed and sent back to you by email (or post) approximately 7 days before the date that the season ticket is due. This is because the ticket office will not be able to process the approved application too far in advance.

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Residential Pass

Who can get a Residential Pass?

The Residential Pass is only available to Active Safeguarded Employees that are eligible and meet the criteria.

The Residential Pass is not available to Non-Safeguarded Employees, Retired Safeguarded Employees and family members.

You can only get a Residential Pass if the distance between the station nearest to your permanent home address and the station nearest to your permanent work location is less than the mileage allowance. The mileage allowances are:

  • If your work location is within the London and South East allowance area, the mileage allowance is 40 miles,
  • If your work location is outside of the London and South East allowance area, the mileage allowance is 8 miles,

Use the Residential Travel form for applications.

If your residential journey exceeds these limits, you may apply for and purchase instead a Privilege Season Ticket at one quarter of the standard rate, less a further financial allowance for the relevant free travel element that can be found on Useful Information.

Note that you do not need a Residential Pass if you work for a TOC and you have a Card or Pass issued by that TOC that includes the entire route of your journey.

What can I use my Residential Pass for?

The primary use of the Residential Pass is for commuting to work between the stations printed on the front of the pass.

You can also use the Residential Pass for leisure travel on the route specified.

Can I have more than 1 home station that I can travel from?

The simple answer to this is no. The home station is the one that is nearest to your permanent place of residence.

However, in circumstances where there are no services from your nearest station when you start or end a shift, but there are from a station that is still reasonably near to your home, then this can be considered by RST as an option. In these circumstances, full details must be provided. These are all subject to the published mileage limits.

I work at different locations. Can my Residential Pass specify all of them?

The simple answer to this is no. Only a single work location, your main base, can be specified and the destination station must be the nearest to this location.

However, in circumstances where there are no services to the nearest station to your work location when you start or end a shift, but there are from a station that is still reasonably near to your work location, then this can be considered by RST as an option. In these circumstances, full details must be provided. These are all subject to the published mileage limits.

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International Reduced Rate Card - FIP Card

What is an FIP Card (International Reduced Rate Card)?

An International Reduced Rate Card (FIP Card) is the main international product that allows discounted travel on FIP members' rail services in Europe.

The FIP Card provides a discount (50 or 75%) against the usual fares.

When can I get an FIP Card?

There are two types of FIP Cards, one for Active Staff (and their eligible dependants) and one for Retired Safeguarded Staff (and their eligible dependants.)

The FIP Card for Active Staff is available to eligible Active Staff (and their eligible dependants) after a minimum of 1 year of continuous service.

The FIP Card for Retired Safeguarded Staff is available to eligible Retired Staff (and their eligible dependants) after a minimum of 11 years of continuous service at the date of retirement. In the event of retirement due to an accident at work the minimum criteria is reduced.

When is the FIP Card valid from and to?

The FIP Card is now issued as a renewable product on a rolling 2 year cycle.

Unless the FIP Card contains a printed "Valid Until" date on the face of the card, then it is valid throughout the calendar years that are printed on the card. In addition, it is valid throughout December of the year that immediately precedes those printed on the card and also for the January of the year that immediately follows those printed on the card.

Therefore, a card printed with the years "2017/2018" displayed on the face of the card is actually valid from 1st December 2016 through to 31st January 2019, i.e. a 1 month overlap at each end of the period.

I am a Safeguarded member of Staff and have just retired. What happens to my FIP Card for Active Staff?

If you are eligible to retain your national staff travel facilities, i.e. your Staff Travel Card, in retirement, then you are able to retain the FIP Card for Active Staff to use for a maximum period of 6 months after your date of retirement. At this point the FIP Card for Active Staff will need to be replaced by the one for retired Staff (assuming that you are eligible).

I am travelling over Christmas and the New Year and my FIP Card runs out this year. Can you send me my FIP card for the next year before I travel?

The FIP Card is valid throughout the calendar years that are printed on the card. In addition, it is valid throughout December of the year that immediately precedes those printed on the card and also for the January of the year that immediately follows those printed on the card.

Therefore, a card printed with the years "2017/2018" displayed on the face of the card is actually valid from 1st December 2016 through to 31st January 2019, i.e. a 1 month overlap at each end of the period.

As the FIP Card is now renewed automatically, then it is sent out to you in early December before it expires.

Do I have to apply for the renewal of my FIP Card like I used to?

No, you don't as it is now renewed and issued automatically as it falls due (assuming that you remain eligible).

You don't now need to send the old FIP Cards back to us and you don't apply for a new one.

How do I get a sticker for my old FIP Card?

The current FIP Cards are issued for a period of 2 years and do not require to be sent back to RST to have stickers added to them as they used to. This saves you both time and money as you don't need to send them back to us and there is less risk in the cards getting lost or damaged in the post.

What is the difference between an FIP Card for Active Staff and an FIP Card for Retired Staff?

Both types of FIP Card give 50% discount across the FIP members. For Active Staff on this is increased to 75% for the following FIP Members:

  • CIE - Ireland
  • NIR - Northern Ireland
  • SNCB - Belgium
  • SNCF - France

The FIP Card for Retired Staff, however, does not give the additional discount on SNCB and SNCF services.

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Coupons

What is an International Coupon?

An International Coupon is an international product that provides a quota controlled set number of days of free travel on FIP members' rail services.

Once issued, the International Coupon can be used for up to 4 instances of travel that last from the date of signing until 24.00 hrs the following day.

When can I get International Coupons?

There are two main qualifying periods for International Coupons, one for Active Staff (and their eligible dependants) and one for Retired Safeguarded Staff (and their eligible dependants.)

International Coupons for Active Staff are available to eligible Active Staff (and their eligible dependants) after a minimum of 1 year of continuous service.

International Coupons for Retired Safeguarded Staff are available to eligible Retired Staff (and their eligible dependants) after a minimum of 11 years of continuous service at the date of retirement. In the event of retirement due to an accident at work the minimum criteria is reduced.

How long is an International Coupon valid for?

Each International Coupon is issued for no longer than 3 months.

However, if the International Coupon start date is any date in December then it will expire on the 31st March the following year.

Why is travel in different countries at different levels?

Each FIP member agrees a different level of travel for each other's members.

These have generally been in place for a number of years and are subject to regular ratification, so the amount of travel may vary in the future. Some FIP Members allow travel for Active and Retired Staff and their eligible Dependants, whilst others allow travel for Active Staff only, and many variants in between.

Why can’t my family get Coupons but I can?

Each FIP member agrees a different level of travel for each other's members.

These have generally been in place for a number of years and are subject to regular ratification, so the amount of travel may vary in the future. Some FIP Members allow travel for Active and Retired Staff and their eligible Dependants, whilst others allow travel for Active Staff only, and many variants in between.

There are a number of FIP Members that do not provide any travel by International Coupons for Dependants.

Where your family can get Coupons, then eligible children are only able to receive them up to the age of 25. Over the age of 25 there is not eligibility for Coupons unless your child is permanently disabled.

Can I have the Coupons issued in the language of the country in which I am travelling?

All of the International Coupons are issued in accordance with the regulations agreed by all of the FIP Members. These regulations specify the 4 languages that they are issued in.

Unfortunately, there is not enough room on the Coupon to include the native language of every area that they are issued for. All FIP Members issue instructions to their staff about Coupons so they should be accepted and they should be operated correctly.

How long does each box on the Coupon entitle me to travel for?

Each date written into a box on the International Coupon will permit free travel on that day, together with free travel up to midnight on the following day.

The date in each box must be entered as DD/MM/YY with leading zeros for single digit dates e.g. 7 August 2017 is entered as 07/08/17.

I am a Safeguarded Employee who has just retired and will keep my Staff Travel Card. How is my International Travel affected?

If you are eligible to receive International Travel in retirement, i.e. you have completed at least 11 years of service and were eligible for International Travel as an Active Staff member, then you will be able to retain International Travel (Coupons and FIP cards) in retirement.

The quota for Retired Staff and their dependants is different from that of an Active Employee and their dependants. Please check in the Where Can I Go? document for further information on International Quotas.

On the date of retirement you will also be eligible to receive a special 9 and 45 month allocation of coupons. These provide an element of your Active quota over the first 9 and 45 months of your retirement in addition to your Retired allocation(subject to certain rules - please check in the Where Can I Go? document for further information).

In short, during the first 9 months after your retirement date you may apply for any coupon not already issued from your Active allocation in the period from the 1st January in the year of your retirement until your retirement date, e.g. if you have used a DBAG coupon in March and retire in July, then your 9 month allocation will not include DBAG as you have already used it earlier in the calendar year.

Your 45 month allocation is in addition to your 9 month allocation, and allows the issue of a single coupon for each FIP carrier that would provide an Active Coupon for you. I.e. where an Active allocation allows 2 Coupons, then the 45 month allocation will only provide 1 Coupon.

The same principles apply to your dependants although their allocation is restricted to those carriers who grant free coupons to Spouse/Partners and dependent children.

Why has my 9 month allocation been reduced from the full annual allocation?

When your 9 month allocation is provided after your retirement (assuming that you are Safeguarded, eligible to retain your travel facilities in retirement and are eligible for retired International Travel) it is calculated as the full annual Active allocation less any Coupons that have already been used from your annual quota in the year of your retirement.

How are my retired, 9 and 45 month allocations issued when I request them?

This was the subject of a lot of calculation before it was implemented in our system as it is impacted by the quotas themselves, the date of retirement (within a calendar year), a date of travel and where you are going.

To provide the best options for you, the retired allocation is used first followed by any available 9 month allocation and then any available 45 month allocation. This was to preserve any 9 and 45 month allocation for you for as long as possible.

It also means that if you have returned to the industry and retain your Safeguarded status, and you have not used any of your 9 and 45 month allocation, then we can freeze your 9 and 45 month allocation until you retire at a later date and restart the 9 and 45 months from that date (you use your Active allocation whilst you are an Active Staff member).

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How to apply for International Travel

How do I apply for an FIP Card?

If you are eligible for an FIP Card (check the FAQ section above for this), then you can apply for an FIP card using one of our online forms.

The correct form is the FIP Card Request.

If you already hold an FIP Card, then you do not need to complete a form for it to be renewed.

How do I apply for International Coupons?

If you are eligible for International Coupons (check the FAQ section above for this), then you can apply for them using one of our online forms. There are 2 separate forms that you can use for Coupons

As an Employee, if you are travelling on your own, then you will need to complete the International Coupons Application - Employee only form.

If you have eligible family members, then you should complete the International Coupons Application - Employee and Family members form.

When you request an International Coupon we will automatically issue you (and any eligible family members) with an FIP Card if you don't already hold one.

Why do I need to give at least 14 days (2 weeks) for online applications or 21 days (3 weeks) notice for email and postal applications before the travel date to issue International Coupons?

We are unable to accept applications for International Coupons with less than 14 days notice for online applications and with less than 21 days notice for email or postal applications. This period is to allow us to check eligibility, record and print the Coupons and despatch them to you in good time for your indicated travel date.

I sent my application for Coupons in a while ago. When will I get the Coupons?

To ensure that the Coupons are issued as accurately as possible, i.e. to take account of your current eligibility and details, they are issued nearer to the travel date but in good time for you to receive them before you travel.

One of the main reasons for this is that under the FIP Regulations we are unable to replace Coupons that are lost, stolen or damaged. Therefore, this reduces the time period that any one of these unfortunate incidents could occur.

Can I get travel for in other countries that are not members of the FIP?

Yes, you can, but the eligibility criteria for Non-FIP travel is quite restricted so you may not be eligible for it.

The Where can I go page gives more information (in the Where can I go document). Only Safeguarded Staff and their eligible Dependants are eligible and in many instances this is restricted to Active Staff only, i.e. neither Retired Safeguarded Staff nor any Dependants are eligible.

Applications for travel can be made on the Non-FIP Travel Request form.

Can I get discounted travel in the USA on Amtrak?

Only Active Safeguarded members of staff and their eligible Dependants are eligible for 1/2 rate travel on Amtrak.

Please apply on the Non-FIP Travel Request form giving at least 42 days notice before your travel date (to avoid disappointment, please give as much notice as the documents are sent from the USA).

Why do I need to give at least 42 days (6 weeks) notice before the travel date to issue travel documents for Amtrak?

You will need to provide us with at least 42 days notice before your travel date as the Amtrak documents are sent from the USA (to avoid disappointment, please give as much notice as possible).

Can I get travel on Eurostar?

Yes, you can, providing that you are hold an FIP Card. Whilst you can use a Staff Travel Card for travel on Eurostar it is preferable to hold an FIP Card as this is internationally recognised.

Please also note that Eurostar FIP fares are only applicable when purchased from a Eurostar station. Prices will vary when making a booking through an agent, as they do not have direct access to the Eurostar reservations system and are therefore obliged to issue tickets via a third-party system.

Why do the prices vary on Eurostar when booking through an agent?

Eurostar FIP fares are only applicable when purchased from a Eurostar station. Prices may vary when making a booking through an agent, as they may not have direct access to the Eurostar reservations system and are therefore obliged to issue tickets via a third-party system.

Can I get travel on Eurotunnel?

No.

Eurotunnel are a different company from Eurostar and there are no arrangements with Eurotunnel for an exchange of staff travel.

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Booking International Travel using your issued Facilities

I've heard that Ticket Offices are closing. How will I buy Privilege discount tickets?

Please call our booking agents International Rail Ltd on 0871 559 1075, email them at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit the website www.bookmyrst.co.uk

International Rail can make your reservations, as well as handle any general enquiries you might have.

RST pay your booking fee at International Rail. The normal service includes secure mailing of your valuable travel tickets by Special Delivery. If you prefer to use normal post, just let them know when booking, but note that if tickets get lost in the post by this method, they cannot then be replaced.

When should I contact International Rail?

Please allow three weeks before your proposed travel date.

Are there alternative agents that I can use for booking international travel?

Yes. If you wish to pay your own booking fee you can use, amongst others:

  • Rail Canterbury - 01227 450088
  • Ffestiniog Travel - 01766 772030
  • Trainseurope - 0871 700 7722 (not Eurostar)
  • Voyages-sncf.com - 0844 848 5848

How do I get FIP fares on Eurostar?

Eurostar FIP fares are only applicable when purchased from a Eurostar station.

Prices will vary when making a booking through an agent, as they do not have direct access to the Eurostar reservations system and are therefore obliged to issue tickets via a third-party system.

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TOC Specific Travel

What is a TOC Specific pass?

The separate TOCs issue travel facilities, mostly through RST, to their eligible Employees and their eligible Dependants following the basic eligibility rules and principles that govern both the Safeguarded and Non-Safeguarded national products.

Each of the travel facilities issued by the separate TOCs have different rules and allow different levels of travel. These rules can be provided by your own HR department, or in your employment contract, or can be discussed with RST.

Some TOCs issue SmartCards, others magstripe cards or show and go cards.

How do I use my SmartCard issued for my employers train services?

You can use your SmartCard wherever it is accepted as a show and go card, but also to open gates that have been enabled for its use.

You need to touch the card to the reader to open the gate. The gate will open if the gates have been smart enabled and your card has not been hot-listed.

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Photo ID Cards

Do I need a Photo ID Card to support my staff travel facilities?

The following holders of staff travel facilities are required to carry a valid Photo ID Card at all times when travelling:

  • a current member of staff, or
  • the Spouse or Partner of a current member of staff, or
  • a Dependant child aged 16 years or over of a current member of staff

A Photo ID Card can be obtained free of charge at any station ticket office - you will need to take along a passport-office approved photo and ask for a public Photo ID Card. Employees of Great Western Railway, Chiltern and Abellio ScotRail should obtain a Photo ID Card from your own HR department.

The following holders of staff travel facilities are not required to carry a valid Photo ID Card when travelling (except when specified below):

  • a retired member of staff, or
  • the Spouse or Partner of a retired member of staff, or
  • a Dependant child of a retired member of staff

A retired member of staff and their dependants will be required to carry a valid Photo ID Card when travelling using:

  • a Privilege or Reduced Rate Season Ticket, or
  • a Residential Pass, or
  • a TOC Specific Pass of any type

i.e. you / they are undertaking residential travel (even if for education purposes), or have re-joined the industry and are using TOC Specific facilities issued to Active Staff.

Where can I get a Photo ID Card?

A Photo ID Card can be obtained free of charge at any station ticket office.

You will need to take along a passport-office approved photo and ask for a public Photo ID Card.

Employees of Great Western Railway, Chiltern and Abellio ScotRail should obtain a Photo ID Card from your own HR department.

I’ve lost my Photo ID Card. How do I get it replaced?

You can get a Photo ID Card replaced, free of charge, at any station ticket office.

You will need to take along a passport-office approved photo and ask for a public Photo ID Card.

Employees of Great Western Railway, Chiltern and Abellio ScotRail should obtain a Photo ID Card from your own HR department.

Why do I still get asked for a Photo ID Card even though I am retired?

As a retired holder of staff travel facilities you are not required to carry a valid Photo ID Card when undertaking leisure travel. This also applies to your Spouse / Partner and all Child Dependants (irrespective of age).

However, you and your dependants will be required to carry a valid Photo ID Card when travelling using:

  • a Privilege or Reduced Rate Season Ticket, or
  • a Residential Pass, or
  • a TOC Specific Pass of any type

i.e. you / they are undertaking residential travel (even if for education purposes), or have re-joined the industry and are using TOC Specific facilities issued to Active Staff.

Unfortunately, you may come across instances where a current rail employee does not fully appreciate the rules governing who is required to carry Photo ID Cards and under what circumstances. In these instances, we would suggest that you refer them to the staff travel section of Knowledgebase, the online guide for revenue protection and retail staff that they should all have access to. Alternately, you could suggest that they contact RST for confirmation.

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RST Forms and How to Complete Them

Where can I get the forms on your website?

Just click on the link to get to the Forms page.

Why do only some forms work online and others I have to download to complete as Word or PDF documents?

We are currently working to provide more of our forms to work as online web-forms. This will make it easier for you as they can be submitted online and go directly to our work queue.

However, some of the forms cannot be converted very easily without making major changes to our systems. We are working towards converting as many forms as quickly as possible though but taking account of the complexity of the forms and the range of alternatives that they cover.

How do the online web-forms work?

The online web-forms are encoded to validate the data that you are entering before you send it to us to reduce the queries that arise when forms are submitted to us. This validation is done online, on the form, before it is sent to us.

The instructions on how to submit the forms online (and common problems) are on our How To - Submit Online page.

How do I submit an online web-form?

The instructions on how to submit the forms online (and common problems) are on our How To - Submit Online page.

I’m completing the online web-form on my mobile phone. How do I make it work?

All of the online forms should work on any device that has a browser and is online at the time the form is being completed and submitted.

Some of the common problems when completing on a mobile phone are on our How To - Submit Online page.

The key to sending is to ensure that you are online and that the form is in a browser (i.e. it hasn't been downloaded and then opened in a different app due to the settings on your phone).

I’m completing the online web-form on my tablet/iPad. How do I make it work?

All of the online forms should work on any device that has a browser and is online at the time the form is being completed and submitted.

Some of the common problems when completing on a tablet or iPad are on our How To - Submit Online page.

The key to sending is to ensure that you are online and that the form is in a browser (i.e. it hasn't been downloaded and then opened in a different app due to the settings on your tablet/iPad).

I am trying to complete the web-form online to send it to you but it doesn’t seem to work. What am I doing wrong?

All of the online forms should work on any device that has a browser and is online at the time the form is being completed and submitted. You may not have noticed that you are no longer online or that the form is not open in a browser.

Some of the common problems when completing an online web-form are on our How To - Submit Online page.

The key to sending is to ensure that you are online and that the form is in a browser (i.e. it hasn't been downloaded and then opened in a different app due to the settings on your device).

I can’t seem to send the online web-form. Can I send it to you another way?

Our preferred method for receiving the online forms is online as this will reduce your time and any errors that may occur in us copy typing from your application to our system.

If you can't do this, then our How To - Send by Email page may help you.

If this is not possible, then you can print the form and post it to us when complete.

How do I know that you have got my application that was submitted as an online web-form?

If your online web-form application has been sent to us correctly, then you should have a screen displayed with a green banner stating that the form has been received.

If the form has not been received for whatever reason, then you will not get a screen with a green banner, but either a screen with a red banner advising that there was a problem or just a blank screen. In these circumstances you may need to try again.

How do I send you my form which is a Word or PDF document?

The RST forms that are not marked as "Online" can be completed and then attached to an email to send to us.

We would suggest that you use the appropriate link on the How To - Send by Email page to format the email that is sent to us.

If this is not possible, then you can print the form and post it to us when complete.

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Lost/Stolen Cards and Replacements

I have lost my card/pass. How do I get a replacement?

You will need to complete a Replacement Form to advise of the circumstances, who the card is for and what cards have been lost. This should then be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. (or posted if not possible to email).

If you wish to pay by credit/debit card, please phone RST during office hours. We will not keep your card details. There is no supplementary charge payable for using this service.

As the cards have been lost a replacement fee is due. The latest replacement fees are listed on the Useful Information page.

My card/pass has been stolen. How do I get a replacement?

You will need to complete a Replacement Form to advise of the circumstances, who the card is for and what cards have been stolen.

As the cards have been stolen, then you will need to supply evidence of the theft to RST. This will need to be a scan or copy of a letter from the Police that you reported the theft to that shows the crime reference number and confirmation that a theft has taken place.

The form and the additional evidence should then be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. (or posted if not possible to email).

If the documentation supplied is acceptable then the replacement cards and passes will be reissued free of charge.

My card/pass is damaged or defaced. How do I get a replacement?

You will need to complete a Replacement Form to advise of the circumstances, who the card is for and what cards have been lost. This should then be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. (or posted if not possible to email).

A damaged or defaced card is chargeable as a replacement, therefore, if you wish to pay by credit/debit card, please phone RST during office hours. We will not keep your card details. There is no supplementary charge payable for using this service.

As the cards have been damaged or defaced then a replacement fee is due. The latest replacement fees are listed on the Useful Information page.

My card/pass has a magnetic stripe that used to operate the gates but has stopped working. How do I get a replacement?

Firstly, you will need to check with the station barrier staff that the pass is actually faulty (i.e. it could be the gates that are faulty instead). If they agree that it is the card/pass that is faulty, then:

If the holder of the card/pass is an eligible family member, or if the holder is an employee and the card is not used for residential or duty travel, then you will need to complete a Replacement Form to advise of the circumstances, who the card is for and what cards are not working. This should then be posted to RST with the defective card so that it can be reissued.

If the holder of the card/pass is an employee and the card is used for residential or duty travel, then you will need to complete a Replacement Form to advise of the circumstances, who the card is for and what cards are not working. You should also scan or copy the defective card and attach the image of this to your email or form. All of the documents should then be emailed or posted to RST. Once the replacement pass has been received by you, then you will need to return the defective card to RST

If the defect in the card operation is not due to failure of the card, e.g. it has been externally damaged then a replacement fee will be due and the card will be treated as a damaged or defaced card for which a separate process is applied.

My SmartCard that used to operate the gates has stopped working. How do I get a replacement?

Firstly, you will need to check with the station barrier staff that the SmartCard is actually faulty (i.e. it could be the gates that are faulty instead). If they agree that it is the SmartCard that is faulty, then:

If the holder of the SmartCard is an eligible family member, or if the holder is an employee and the SmartCard is not used for residential or duty travel, then you will need to complete a Replacement Form to advise of the circumstances, who the SmartCard is for and what SmartCard is not working. This should then be posted to RST with the defective SmartCard so that it can be reissued.

If the holder of the SmartCard is an employee and the SmartCard is used for residential or duty travel, then you will need to complete a Replacement Form to advise of the circumstances, who the SmartCard is for and what SmartCard is not working. You should also scan or copy the defective SmartCard and attach the image of this to your email or form. All of the documents should then be emailed or posted to RST. Once the replacement SmartCard has been received by you, then you will need to return the defective SmartCard to RST

If the defect in the SmartCard operation is not due to failure of the SmartCard, e.g. it has been externally damaged then a replacement fee will be due and the SmartCard will be treated as a damaged or defaced SmartCard for which a separate process is applied.

I have not received my new card/pass even though my last one has expired. What do I do?

Assuming that you have not received cards for either yourself or any eligible family members, then it is possible that they may have been lost in the post.

You will need to contact RST to check that they have been issued and to check the address that they have been sent to. We often find that we haven't been informed of a change of address.

If the cards that we sent to you were sent in the last 3 months and upon written confirmation from you by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by surface mail, then, assuming that this is a one-off, we will be able to issue the replacements free of charge. Note that we must receive confirmation of this before the 3 months is up.

If the cards that we sent to you were sent over 3 months ago, then they would be treated as a lost card and subject to a replacement fee and other terms and conditions that apply.

I sent my replacement form in a while ago. Why haven't you contacted me for payment?

If a replacement fee is due, then we do not contact you for security purposes. So that you can be sure that you are speaking to RST, especially as you are providing payment details, you will need to call us during office hours. We do not contact you in these circumstances as you will not be sure whether you are speaking to us or not.

If there is no replacement fee due, then it is probably best to contact us in case the form has not been received by RST.

How can I play for a replacement card?

The preferred method of payment is by credit/debit card. You will need to contact us by phone. We can take payment securely over the phone and cards can be issued at this point.

Alternately, you can send us a cheque for the full amount. Cheques must be made payable to "Rail Staff Travel Ltd".

Finally, you could send us a postal order for the full amount (although payment should really be made by one of the above methods). They must also be made payable to "Rail Staff Travel Ltd".

Please do not send cash to us in payment as it may not arrive here and we are unable to handle this securely.

Why is there a charge for a replacement card?

The replacement fees for lost cards are written into the rules, terms and conditions of all products (except international Coupons which cannot be replaced if lost under FIP rules).

These have been agreed by all TOCs, Employers and the DfT. They are to cover the administration costs involved in reissuing travel facilities.

You have replaced my lost Staff Travel Card recently. Why are some boxes crossed through?

Under the Facility Rules that the Staff Travel Cards are issued to, replacement of lost Staff Travel Cards are subject to pro-rata reduction of boxes based upon the month that the replacement was first notified to us (assuming payment is made within a reasonable period from this date).

This is mainly due to the fact that the card has been lost and, therefore, it is not possible to establish how many boxes may have been used at the point of loss. A pro-rata calculation is the fairest means of defining what boxes would remain to the holder.

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Ticket Offices

I've heard that Ticket Offices are closing. How will I buy Privilege discount tickets?

Some TOCs have announced an intention to close ticket offices. At these stations we have been told that there will be Station Hosts available on the concourse and their roles will include issuing privilege rate tickets via handheld machines.

Separately, we are investigating alternative methods of obtaining privilege travel tickets, such as by online or telephone-supported booking systems. However, these may not be available for some time.

Meanwhile, if the facility to purchase a ticket doesn't exist at your departure station, you should be allowed to buy a Privilege discount ticket either on the train, at a station en-route, or at your destination station. As long as you actively seek to pay, there should be no problem and you will not be committing a travel irregularity.

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Reservations

How do I make a seat reservation?

Take your Staff Travel Card or TOC Privilege Card to any station booking office and they will be able to make a seat reservation for you. Please ensure you check the latest restrictions first.

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Transport for London

I am a Non-Safeguarded member of Staff. Can I get the 75% Privilege Discount set on an Oyster Card?

No. This discount is only available to Safeguarded Staff (and their eligible Dependants) that hold a Staff Travel Card that allows travel on LUL/DLR services.

I am a Safeguarded member of Staff. Can I get the 75% Privilege Discount set on an Oyster Card?

Yes, you can (and so can your eligible Dependants), as long as your Staff Travel Card does not exclude travel on LUL/DLR services (check the endorsements on your Staff Travel Card).

To apply you will need to complete the TfL Privilege Oyster Application form. You should then email the completed form to RST for authorising (alternately you can post he completed form to us).

We will send an authorised form to you. You should then take your authorised form together with your current Staff Travel Card and Oyster card to a TfL (LUL) station. A member of staff in the booking hall will then be able set the Privilege discount on your Oyster card. If you don’t already have an Oyster card, you’ll need to pay a refundable deposit (currently £5) for one to be issued and add a minimum PAYG credit (also currently £5).

You must remember to touch in on the yellow Oyster card reader at the start and touch out at the end of every journey so that the correct fare is deducted. You must do this even if the gates are open, otherwise, you may pay more than you need. You can also use your Oyster Card on buses and trams, but you'll pay the full Pay As You Go fare.

The benefit of having an Oyster card is that, after the initial purchase, you won't have to queue to buy a ticket every time you want to travel. You just touch in and out. Pay As You Go fares are also always cheaper than cash fares.

When your new Staff Travel Card arrives in March (to start on the 1st April), you must take it with your Oyster card to a TfL (LUL) station, where the Privilege discount will be updated by the booking hall staff for use for a further year. If you don't do this by 30th June each year, the full public Oyster fare will be deducted when you use Pay As You Go until such time as you restore the Privilege-rate entitlement to the Oyster card.

Remember always to carry your Staff Travel Card with you when using the Privilege Oyster card, as proof of entitlement.

How will the closures of TfL Ticket Offices affect my travel?

We continue to with TfL to ensure that staff travel holders continue to be able to obtain Privilege rate fares on London Underground services, fulfilled through Privilege rate Pay As You Go on Oyster. It's only the process that has changed, not your entitlement.

Is the process the same for children?

No, there is a difference.

Your child will need a Zip Oyster photocard. Use this link to find out more information about, and apply for you Zip Oyster photocard.

Children usually need a Zip Oyster photocard, as follows:

  • 0-4 years - Free travel, no card needed
  • 5-10 years travelling with an adult - Free travel, no card needed
  • 5-10 years travelling alone - Zip Oyster photocard
  • 11-15 years - Zip Oyster photocard
  • 16-18 years - Zip Oyster photocard

To apply for the Priv discount you will need to complete the TfL Privilege Oyster Application form. You should then email the completed form to RST for authorising (alternately you can post he completed form to us).

We will send an authorised form to you. You should then take your authorised form, their existing Staff Travel Card and the Zip Oyster photocard to a TfL (LUL) station. A member of staff in the booking hall will then be able set the Privilege discount on the Zip Oyster photocard.

Privilege PAYG on Oyster can also be used for educational purposes. You now no longer need to purchase a child privilege rate season ticket for this purpose.

How do I contact TfL if I have a query with the Oyster Card?

You can contact them by:

  • Using the online feedback form and following the links
  • Phone on 0343 222 1234
  • Writing to TfL Customer Services, 14 Pier Walk, London SE10 0ES

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Glossary of Terms

Safeguarded (Employee)

In its simplest terms, an Employee that is Safeguarded is one that has been continuously employed in the rail industry since before 1st April 1996 or who was receiving staff travel as a Retired member of Staff resulting of previous employment in the rail industry at that qualifying date.

However, there are a number of qualifications that apply to this simple definition. For example, you must have been working for a franchised Train Operating Company (TOC) or an eligible third party employer. Eligible employers are referred to as Scheme employers. Some third party employers also have earlier qualification dates, i.e. the date that they were privatised from the former British Rail was before the main privatisation date above. Therefore, employees of these companies will have had to have been employed by these companies at the earlier, qualifying date.

If you leave Scheme employment, then there are a number of further criteria that must be met for you to qualify to retain your Safeguarded travel facilities. If you have been dismissed or have resigned then you lose all eligibility to receive Safeguarded travel facilities. If you retire (either by age or due to ill health) or are made redundant, then there are a number of criteria that must be met before you can retain your Safeguarded leisure travel facilities (these include, but are not limited to, your age at which this happens, your length of service and your leaving date).

Regardless of the reason for leaving Scheme employment you may be eligible to regain active Safeguarded status if you return to work with a Scheme employer. This is provided you do so within 3 years, and have not worked for a non-Scheme employer during this period. Employees who were made redundant may return to Scheme employment at any time provided they have not undertaken any work with a non-Scheme employer.

Non-safeguarded (Employee)

Essentially, this is an Employee of a franchised Train Operating Company (TOC) that is not a Safeguarded Employee.

These Employees may also be known as “New Entrants” or “New Starters” even if they have been employed since just after the 1st April 1996.

Reciprocal

A reciprocal Employee is an Employee of a company that, under the terms of an agreement with the franchised Train Operating Companies (TOCs), allows free and/or discounted travel on their services in exchange for free and/or discounted travel on the national rail network.

Examples of reciprocal Employers are the leisure railways, TfL and Eurostar. All are subject to qualifying conditions.

A reciprocal arrangement is one that allows an exchange of free and/or discounted travel between companies either agreed on a national level, i.e. through Rail Staff Travel, or locally between Train Operating Companies (TOCs).

Privilege Rate

Privilege Rate refers to the discounted travel that can be purchased on the National Rail services of the franchised Train Operating Companies (TOCs) and the services of companies where reciprocal arrangements exist.

Holders of a Staff Travel Card or TOC Privilege Card may purchase an unlimited number of privilege rate tickets for their own leisure travel. For the avoidance of doubt, tickets cannot be purchased for any other person, or for an enhanced class of travel, or for a purpose other than leisure.

The discount available to adults and dependant holders aged 16 or above is 75% of the adult rate for single and return tickets (i.e. one quarter of the adult rate). The discount available to 5 to 15 year old holders is 50% of the of the adult privilege rate for single and return tickets (i.e. one eighth of the adult rate) subject to a maximum of £2.00 per ticket.

Concessionary

Concessionary refers to the discounted travel that can be purchased on the reciprocal travel arrangements with RST. These include the leisure railways, TfL and Eurostar.

The discount available varies according to the arrangement in place.

National

National (travel) refers to travel on franchised TOCs in Great Britain.

It does not include Open Access Operators, leisure railways or trains operating in Northern Ireland.

International

International (travel) refers to travel on train operators that are not in Great Britain.

It does not include Open Access Operators, leisure railways or trains operating in Northern Ireland.

Eurostar

Eurostar is the passenger high speed train service that links the UK to France and Belgium via the Channel Tunnel.

Holders of staff travel facilities may be able to travel on Eurostar subject to the terms and conditions of the facilities that they are issued with.

Eurotunnel

Eurostar is the vehicle shuttle train service that links the UK to France and Belgium via the Channel Tunnel.

Holders of staff travel facilities have no travel privileges or concessions on Eurotunnel.

TOC Specific

TOC Specific (travel) refers to travel on the specific franchised TOC that the Employee works for, or in some instances the trains of TOCs that are a part of the same operating group.

Many TOCs have their own reciprocal arrangements with other TOCs or travel providers. You will need to contact your own HR department for further information.

TfL

Transport for London.

TfL run various different travel methods which are Arriva Rail London (a franchised National Rail Train Operating Company), TfL Rail (Crossrail, a franchised National Rail Train Operating Company), London Underground (tube), Docklands Light Railway (DLR), Buses, Trams, Coaches, River Bus and Cycles.

For the purposes of staff travel, only the TfL services of the London Overground and TfL Rail are considered a part of the national rail network, although TOC services on Dual Availability Routes are also included within this.

Safeguarded Employees may be able to travel on London Underground and DLR services, subject to the correct documentation being obtained.

Dual Availability routes

Dual Availability routes are those lines that are used by services run by both London Underground and the franchised TOCs.

Smart Card

A Smart Card is a credit card sized plastic card that has embedded integrated circuits. It is encoded to operate in a contactless manner but will also be personalised to show the extent of travel provided.

FIP

FIP stands for "Groupement pour les Facilités de Circulation Internationales du Personnel des Chemins de Fer". It is the group of transport undertakings that is the European equivalent of RST.

TOC

TOC stands for Train Operating Company.

The current TOCs are:

  • Arriva Cross Country
  • Arriva Rail London
  • Arriva Trains Wales
  • c2c
  • Caledonian Sleeper
  • Chiltern
  • East Midlands Trains
  • GoVia Thameslink Railway (Great Northern, Thameslink and Southern)
  • Greater Anglia
  • Great Western Railway
  • London Midland
  • Merseyrail
  • MTR Crossrail
  • Northern Rail
  • ScotRail
  • Southeastern
  • South West Trains
  • TransPennine Express
  • Virgin Trains East Coast
  • Virgin Trains West Coast

Open Access Operator

An Open Access Operator is a non-franchised train operator. They have access to the national rail network by purchasing availability from the infrastructure company.

In GB, the Open Access Operators are:

  • Grand Central Railway
  • Heathrow Connect
  • Heathrow Express
  • Hull Trains
  • Tyne and Wear Metro
  • Eurostar

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