Updated - 22 May 2017
Gold and Silver Status Passes - South West Trains Update
Both the Gold Status Pass and Silver Status Pass have been issued as SmartCards are expected to operate the gates at Smart-enabled stations.
As the roll-out of Smart-enabled gates across the national network continues, but specifically in the London and South East area, additional stations will be enabled that will allow holders to operate the gates using their Status Pass. The current situation is that the majority of London in-boundary TOC stations should be Smart-enabled allowing the Status Passes to operate. In addition, gates at outboundary stations on Greater Anglia, c2c, Southeastern, and South West Trains will operate with further TOCs being enabled over the next few months.
A definitive list of stations that are Smart-enabled is not currently available as this list changes frequently.
Please remember that you can still use your Status Pass as a "Show and Go" Pass at all valid locations that are not currently Smart-enabled.
International Coupons - Online Applications Accepted with 14 Days Notice
RST are able to announce that with effect from 15th December 2016 we are reducing the time period for acceptance of online applications from 21 days to 14 days.
This change is for a trial period only and will be reviewed periodically to ensure that you continue to receive the same service that you get with a 21 day acceptance period. We are unable to reduce the acceptance period for email and postal applications at the moment as the processing involved is greater.
Whilst our pages contain a lot of information, if you cannot find what you want, our Customer Service Officers are available to provide you with additional information and advice about all aspects of your staff travel.
RST Contact Details
|From the UK, call us free on:||0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
|Write to us at:||Rail Staff Travel, PO Box 72071, London EC1P 1JD|
|From outside the UK, call us on:||+44 20 7841 8000 and ask for Rail Staff Travel|
|Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.