• A blueprint for age of the digital train

    A blueprint for age of the digital train

    Setting out the current challenges facing the railway – and how technology will help address them

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  • Clearer, simpler ticket choices

    Clearer, simpler ticket choices

    Trials could lead to most radical overhaul of fares system for more than 30 years

    Learn more

  • Rail staff travel facilities

    Rail staff travel facilities

    Information for current and retired rail workers

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  • A blueprint for age of the digital train A blueprint for age of the digital train
  • Clearer, simpler ticket choices Clearer, simpler ticket choices
  • Rail staff travel facilities Rail staff travel facilities

Work programme

Today's railway

Improving punctuality, reliability and value for money . . ....

Customer experience

Modernising ticketing and improving door-to-door journeys ....

Industry reform

Improving industry structures to enable excellence . . . . ....

Tomorrow's railway

Better planning for the railway's future . .  .  ....

Travelling by rail?

Find out how to buy a ticket, where your fare goes, and what we are doing to improve ticketing

Discover the range of Railcards that can get you discounts on train travel, if you meet the conditions

How we are improving stations and their facilities, and linking up the train with bus and bike services

Rail events

More events

Facts & statistics

  • Better passenger information

    • Millions of pounds have been spent by National Rail Enquiries, train companies and Network Rail to provide better passenger information at stations, online and over the telephone.
    • This includes around £10million spent by National Rail Enquiries since 2010 to improve its systems and to roll out information across social media.
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