Contact RST

Updated - 24 October 2016

This page tells you who to contact about your staff travel facilities, depending on which category of staff you are.

If your category is not specified, you should get in touch with your own company’s nominated representative.

Active Employees

Train Operating Companies Usually contact Rail Staff Travel as below, but check the TOC service level list for exceptions
Network Rail - Active Safeguarded Employees only Network Rail Safeguarded Staff Travel Helpdesk
British Transport Police BTP HR Business Centre
Transport for London (TfL) TfL Dedicated Helpline
All other companies Your company’s nominated representative

Retired Employees

Retired Safeguarded Employees only Usually contact Rail Staff Travel as below (with occasional exceptions)

RST Contact Details

From the UK, call us free on: 0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Write to us at: Rail Staff Travel, PO Box 72071, London EC1P 1JD
From outside the UK, call us on: +44 20 7841 8000 and ask for Rail Staff Travel
Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.
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