Updated - 24 October 2016
This page tells you who to contact about your staff travel facilities, depending on which category of staff you are.
If your category is not specified, you should get in touch with your own company’s nominated representative.
|Train Operating Companies||Usually contact Rail Staff Travel as below, but check the TOC service level list for exceptions|
|Network Rail - Active Safeguarded Employees only||Network Rail Safeguarded Staff Travel Helpdesk|
|British Transport Police||BTP HR Business Centre|
|Transport for London (TfL)||TfL Dedicated Helpline|
|All other companies||Your company’s nominated representative|
|Retired Safeguarded Employees only||Usually contact Rail Staff Travel as below (with occasional exceptions)|
RST Contact Details
|From the UK, call us free on:||0800 652 1700
Phone lines are open from 9am to 4.30pm each weekday (excl Bank Holidays)
|Write to us at:||Rail Staff Travel, PO Box 72071, London EC1P 1JD|
|From outside the UK, call us on:||+44 20 7841 8000 and ask for Rail Staff Travel|
|Unfortunately, we cannot offer a "face-to-face" service for personal callers.
However, in the case of genuine emergency (e.g. travelling to a close family member's funeral), we will do our best to help. Owing to building security requirements, you will need to phone in advance rather than just arriving at our offices without notice.