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We put customers at the heart of everything we do

What we do
Supporting customers at every stage of their journey
Rail Delivery Group
Rail Delivery Group

Vital for your journey

If you've travelled by train or booked a journey for friends or family, you will have used one of our services. We are integral to the running of the railway and play a crucial part at every stage of the customer journey.

Read more about us

We partner with Britain’s train operators to put customers at the heart of everything we do, delivering essential services and dedicated experts who keep the nation’s railway running efficiently.

Vital for your journey
We do all of
this and more
Information
We provide customers with information on their train service.
Seat reservations
We help them reserve their seat.
Discounted fares
We offer them discounted fares through Railcards.
Additional support
We help arrange assistance for those customers that need additional support when travelling by train.
Information
We provide customers with information on their train service.
Seat reservations
We help them reserve their seat.
Discounted fares
We offer them discounted fares through Railcards.
Additional support
We help arrange assistance for those customers that need additional support when travelling by train.
Read more about us
Rail Delivery Group
Rail Delivery Group

Latest activity

Green Travel Pledge

Green Travel Pledge

Sustainability
Provisional Green Travel Pledge carbon data shows that you can substantially decrease emissions if you switch from car to train for business travel across Britain.
Provisional Green Travel Pledge carbon data shows that you can substantially decrease emissions if you switch from car to train for business travel across Britain. Across the Top 100 business routes rail travel is almost nine times greener than by car.
Read the Green Travel Pledge
SISJ

Smarter Information Smarter Journeys

Industry
The Smarter Information, Smarter Journeys (SISJ) programme is the industry catalyst for delivering better and simpler customer information.
The Smarter Information, Smarter Journeys (SISJ) programme is the industry catalyst for delivering better and simpler customer information to our people and our customers on Great Britain's Railways. The aim is to provide customers with all the information they want, when and how they want it.
Read about Smarter Information Smarter Journeys
Train in depot being worked on by engineers

Committed to improving the UK’s trains

Customer
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys more accessible, reliable and comfortable.
Over the last decade, more than half of all passenger trains have been replaced or refurbished to make journeys more accessible, reliable and comfortable. That’s equivalent to 132-miles placed back-to-back, further than Newcastle to Sheffield, Cardiff to Coventry or 2,300 football pitches.
Read our commitment
World Cup of Stations

World Cup of Stations

Customer
Welcome to our annual World Cup of Stations Competition where 48 shortlisted stations battle it out head-to-head in a public vote.
Welcome to our annual World Cup of Stations Competition where 48 shortlisted stations battle it out head-to-head in a public vote. In this year’s World Cup of Stations we are celebrating the incredible local businesses on the doorstep of our wonderful stations, connecting our communities.
Vote opening soon
Rail Delivery Group
Railway 200
Railway 200

2025 marks the 200th anniversary of the modern railway.  Through a year-long series of activities and events, Railway 200 will explore how rail shaped Britain and the world, and also look to the future, encouraging more people to take the train and inviting the next generation of pioneering talent to join the railway and become the history-makers of tomorrow.

Get Involved
Railway 200






Railway 200

2025 marks the 200th anniversary of the modern railway.  Through a year-long series of activities and events, Railway 200 will explore how rail shaped Britain and the world, and also look to the future, encouraging more people to take the train and inviting the next generation of pioneering talent to join the railway and become the history-makers of tomorrow.

Get Involved

Media centre

View all Rail Delivery Group news and other resources on our Media Centre portal.
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Immersive VR film at Liverpool Lime Street station invites passengers to find out how they can help to tackle sexual harassment on the railway
28 Feb 2025
Immersive VR film helps tackle sexual harassment on the railway...
Immersive VR film at Liverpool Lime Street station invites passengers to find out how they can help to tackle sexual harassment on the railway
Biggest ever rail passenger satisfaction survey launches nationwide
21 Jul 2025
Biggest ever rail passenger satisfaction survey launches nationwide
Next stop: May half-term – train travel delivers over a £430m boost to local economies
24 May 2025
Train travel delivers over a £430m boost to local economies
Next stop: May half-term – train travel delivers over a £430m boost to local economies
85% say Rail has role in tackling Violence against women and Girls: Industry sets out Safety Commitments
29 Apr 2025
85% say Rail has role in tackling Violence against women and girls...
85% say Rail has role in tackling Violence against women and Girls: Industry sets out Safety Commitments
See all news
Find more news and resources on our Media Centre portal...
See all news

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    We post events, and comment on recent rail-related news