Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

HS2 Engagement Lead

London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) exists to enable passenger and freight train operating companies and Network Rail to succeed by delivering better services for their customers – passengers and freight consignors – and thereby bring benefits to taxpayers and the UK economy.

Railways have, since their inception, been one of the best drivers for spreading wealth employment and economic growth in Britain. Our current network has delivered 126% passenger journey growth over the last 20 years and adds £9.3bn of Gross Value Added (GVA) to the UK economy per year.  HS2 is the next step on that journey and it is critical that HS2 is properly integrated with the existing railway to maximise the potential of the whole network. From this an exciting new opportunity has arisen to join our team as the HS2 Engagement Lead

This role will be responsible for coordinating and overseeing all engagement activity, making sure that it is: timely, involves relevant industry experts, addresses issues and finds solutions. 

Doing this will require:

  • Providing expert and comprehensive support for RDG membership;
  • Effectively influencing internal and external stakeholders;
  • Providing formal and informal advice and information for RDG members and the wider industry to ensure the impact and benefits of the project is understood and supported; and
  • Providing input into development plans for HS2 covering construction, implementation and introduction of the service and the impact of this on existing customers, RDG members and the industry as a whole.

Close working across the RDG teams and with its member led, RDG supported groups and Boards is required. There will also be significant contact with HS2, Department for Transport, West Coast Partnership, as well as passenger and freight operators and Network Rail.

The successful candidate will be sensitive and empathetic to the views of others, have excellent written and oral communication skills.  Numeracy, analysis and problem solving skills are essential. There are significant opportunities to grow in the role, and with a wide set of relationships to manage across the rail industry and within government the successful post-holder will have a shop window for their talents.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, RDG, 2nd Floor, 200 Aldersgate Street, London, EC1A 4HD. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

The closing date for applications is 6th March 2017.

Head of Service Delivery

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

RDG is going through a transformation programme, with investment in systems over the next five years expected to reach 100 million, and a change from Account management of large suppliers, to in house delivery using smaller suppliers.

As a result, RDG is looking to recruit an experienced Head of Service Delivery to take forward the RDG suite of services to TOCs. The successful candidate will be ITIL (MALC) qualified and have first-hand experience of working in SIAM Organisation. The role will report to the Director of Technology Services (CTO).The services managed are critical business facing systems to the Train Operating companies, industry suppliers and the DfT The range of service offered includes the provision of industry information relating to retailing and fulfilment. This will involve a number of OLA’s to TOCs with differing SLA’s with suppliers. The back- office business processes will be managed in house, and the application support will be managed by the supplier. All services will be managed to ‘SOC compliance’ which is an audit related standard.

The Post holder will be part of a management team, which consists of 4 other heads, Head of Technology, Head of Solution Delivery, Head of Service Support and Head of Finance & Settlement.

The closing date for application is 28th February 2017,

 

Project Support Officer (x2 positions)

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

RSP is currently undertaking a number of projects as part of its Modernisation Programme of work and is looking to appoint a Project Office professional to support the day-to-day running of their project support office as well as contributing to the design and implementation of its standards, processes and procedures. You will have excellent communication and project administration skills with experience in providing a project support office in a PRINCE2 environment.

Reporting to the Head of Programmes, you will be responsible for supporting the project teams by providing project and administrative support including the creation and maintenance of project files, establishing document control procedures and ensuring project and programme standards and controls are adhered to. You will be responsible for controlling the receipt, storage and issue of products associated with the programme as well as maintaining and monitoring the risks and issues logs for each project.

If you believe you have the qualities and skills we are seeking, please enclose your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing date for applications is 27th February 2017.

Should you require further information regarding this challenging role, please contact us for a copy of the job description and person specification.

 

Customer Service Officer (12-month fixed-term contract)

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

Do you have a strong customer service background? Are you able to interpret regulations, communicate them to customers, and input data accurately and quickly?

We manage regulated concessionary travel for staff in the rail industry, providing nationwide services for employers and employees, both active and retired, and embracing new technologies as they come on-stream.

We’re looking for a customer service specialist to join our team. You should be keen to help raise the standards of service that we already provide, and contribute to future developments.

Your skills:

  • Excellent inter-personal skills with ability to communicate effectively verbally and in writing with customers, actively listening and responding appropriately.
  • Ability to analyse and resolve complex queries
  • Flexible and able to adapt positively to change, you will be comfortable dealing with a wide range of differing queries and have an aptitude for rapid learning
  • Contribute to team and have a commitment to achieve targets on a daily basis.
  • Attention to detail, able to check, gather and record information in a reliable and consistent way.
  • Responsible for transactions carried out, ensuring accuracy of review of documents against eligibility within scheme rules.
  • Ensuring compliance in all activities with the appropriate rule set.
  • Be able to work under pressure with a high volume of work whilst treating all customers in a professional manner, and continuing to fulfil expectations.
  • Proficiency with Microsoft Office software
  • A strong team player
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry

What we offer:

  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount on your National Rail season ticket to and from work plus leisure travel

To apply please send your CV and covering letter to This email address is being protected from spambots. You need JavaScript enabled to view it. – in your covering letter, in 250 words or less please also answer the following question:

  • Please describe a situation in which you had to deal with a difficult customer. What was the situation, and what did you do? What was the impact?

The closing date for applications is 26th February 2017.

 

Technical Architect – RDG Technology Services

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

We are currently seeking a Technical Architect who will provide architectural guidance and technical advisory for change projects from procurement, requirement analysis through to design and delivery. Working with current and new suppliers, the Technical Architect will provide architectural and design governance to ensure RDG’s technology objectives are aligned to its business strategies and that software quality and re-usability remain at the forefront. Reporting to the Enterprise Architect, the Technical Architect will help develop, maintain and implement RDG’s enterprise architecture including the present and future operating models, architectural vision and principles, and architectural models.

The ideal person will be:

Professionally qualified with a relevant degree/postgraduate qualification, and preferably certified in a design methodology and enterprise architecture framework such as TOGAF. This role requires strong interpersonal communication skills in working closely and well with customers, suppliers and many other stakeholders.

It is essential you are able to demonstrate experience or competence of:

  • Working and interacting with senior technical representatives and stakeholders.
  • Working closely with internal and external users, project teams, and service delivery teams.
  • Providing governance to ensure that technical solutions meet the business goals, technical quality and ongoing re-usability.
  • Analytical ability to quickly identify the full range of risks and opportunities presented and recommend and implement solutions and remedial actions to resolve issues mitigate risks and deliver opportunities.
  • IT projects in all stages of the project lifecycle and in-depth knowledge of software development including data modelling
  • Providing significant input to and work with Suppliers to solve technical and architectural issues and problems, or escalating them to the Enterprise Architecture level for large complex technical solutions.
  • Producing and maintaining architecture models and artefacts using structured modelling and diagramming notations such as UML and BPMN

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 6th March 2017

 

Business Architect

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

We are currently looking for a Business and Information Systems Architect to work within our Technology Services department. The main purpose of the role will be to support the development and delivery of services and applications by leading a team of systems analysts and subject matter experts to help develop and maintain business capabilities in line with RDG’s technology policies and principles as well as contributing to the business strategy and plans.

The responsibilities of this role will include:

  • Work close with the RDG’s Enterprise Architect to ensure developments and enhancements to RDG’s services and apps are consistent and compliant with RDG’s Technology Services policies and principles (e.g. Target Architecture and Operating Model), feeding in to roadmaps for moving existing services towards the target architecture.
  • Lead a team of systems analysts and subject matter experts to support the delivery of new and upgraded RDG services to the rail industry
  • Provide web and app technology software development technical expertise to RDG’s Technology Services, acting as the webmaster for RDG web channels to oversee site technical quality.
  • Ensure RDG websites and apps are up to date with relevant best practice guidelines (e.g. accessibility guidelines).
  • Build relationships with key technology partners to understand the latest technological advances and propose tactical and strategic recommendations to the Head of Cyber & Technology.
  • Build relationships with key suppliers, using strong stakeholder management and communication skills to work with and, where appropriate, challenge on technical details.
  • Work closely with the Service Delivery Manager to ensure maximum systems availability, reliability and performance, this will include preparing and executing emergency procedures.

The Business and Information Systems Architect will need to have the following skills, experience and qualifications:

  • TOGAF 9.1 or equivalent qualification
  • Significant experience in Business and Information Systems architecture principles
  • Significant experience of application product management
  • Ability to present challenging or unfamiliar information in a clear, confident manner and draw out and deal with contentious technical issues
  • Ability to exchange detailed and more complex technical information to a broad range of staff/customers/stakeholders
  • Ability to work collaboratively, sharing information and building supportive, responsive relationships with colleagues and stakeholders.
  • Excellent written and spoken English, including interpersonal communications
  • Process discipline skills in methodologies such as Lean and Six Sigma
  • Experience of web development & web administration
  • Expertise in the configuration of Amazon Web Services hosting and associated Dev Ops practices

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Officer, Rail Delivery Group 2nd Floor, 200 Aldersgate Street, London. EC1A 4HD or email: This email address is being protected from spambots. You need JavaScript enabled to view it..  Full job description available on request.

The closing date for applications is 6th March 2017.

 

Digital Railway Support Engineer

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

An exciting opportunity has been created for a young engineer who is working towards engineering chartership to work as part of the RDG Major Projects Team. The job is a development role to learn about and undertaking project work relating to Digital Railway Technologies including European Railway Traffic Management System (ERTMS), Connected Driver Advisory System (C-DAS) and Traffic Management (TM) and how it applies to fleet management. The job is designed to provide experience for a recent graduate to develop and within 2 years transfer into a Train Operator Role. The activities that the role will undertake include:

  1. undertaking project work on Digital Railway Programme issues to support the TOCs and the Digital Railway Programme;
  2. Providing problem solving and analysis where required by the Major Projects team;
  3. Capturing knowledge on European issues including OpenETCS (Formal Methods);
  4. Organising knowledge sharing events on DR for TOCs;
  5. Management and administration for Major Projects including the Major Projects Scheme Brief;
  6. Managing professional development through the Railway Engineering Graduate Scheme (REGS);
  7. Undertaking placements within TOCs and Network Rail to develop competencies as per REGS scheme.

The role is due to commence in September 2017.

If you are interested please apply and if you have questions please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing deadline for applications is 6th March 2017.

 

Scheme Compliance Manager

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

We now have a vacancy for a Scheme Compliance Manager whose primary purpose is to ensure that Scheme regulations are adhered to.  This applies to the activities of not only Rail Staff Travel, but also those of employees and employers, and the TOCs themselves.

Your responsibilities:

  • Act as main liaison point for TOCs and DfT in all aspects of the Scheme Rules
  • Become the department’s Subject Matter Expert for all aspects of the Scheme Rules
  • Manage and process any travel irregularities
  • Promote best practice amongst TOCs in handling travel irregularities
  • Organise and take Minutes at Scheme meetings (secretariat services)
  • Co-ordinate and publish travel restrictions twice a year
  • Co-ordinate and publish travel information for retired employees twice a year
  • Manage Scheme queries from potential new Scheme employers

Your skills:

  • Extensive experience of a similar role
  • Proven ability to build and maintain excellent stakeholder relationships
  • Excellent communication skills, including the ability to adapt your style according to the audience & situation
  • Excellent analytical thinking and problem solving
  • Proactive, can do attitude
  • An understanding of staff expectations within the rail industry
  • Able to work on your own initiative while remaining at heart a team player

What we offer:

  • Competitive salary
  • Generous annual leave allowance
  • Contributory pension scheme
  • 75% discount National Rail season ticket to/from work, plus leisure travel

To apply, please send your CV and covering letter illustrating your suitability for the role to This email address is being protected from spambots. You need JavaScript enabled to view it.

The closing date for applications is 27th February 2017.

 

Rolling Stock and Depots Planner

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

We are currently looking for an individual to work in our engineering department who can take forward some capacity analysis and work with stakeholders to identify potential planning options to address the emerging capacity gaps. The models used for the capacity analysis also need careful management and periodic updates in light of changes in the market place.

The main purpose of the role is to develop national plans and help members develop the rolling stock strategy required to meet passenger demand.

The responsibilities of this role will include:

  • Management of the models that underpin the development and updating of the long-term Passenger Rolling Stock Strategy (RSS) and the depots and stabling Strategy (DSS). The role involves:
    • Documenting all inputs, outputs and assumptions into the models, providing an audit trail, to eliminate errors and to ensure continuity;
    • Periodically updating a manual that explains the methodology for modelling;
  • Identifying rolling stock and depots capacity constraints based on modelling and analysis and leading and supporting stakeholders with the development of options to solve capacity constraints;
  • Working in partnership with the Chairpersons of the RSSSG/DSSG, and EC4T Scheme to plan and deliver the business activities of the respective groups. This involves effective meeting administration.
  • Supporting the RSS project lead and RSSSG/DSSG members in strategy development and the associated drafting, proof reading and publication of documentation;
  • Owning and delivering progress reporting on the development of the strategy and associated business plans.
  • Preparing and supporting the publication of outputs from the DSSG and RSSSG;
  • Inputting, as required, to the design of the Rail industry’s long-term planning processes
  • Liaising with Network Rail and electricity market consultants to improve the quality and accuracy of energy cost forecasting and reporting
  • Monitoring energy markets and policies, and representing TOC interests on energy issues with suppliers and Government bodies as required by members
  • Managing electricity market consultant relationship, including contracts, supporting the development of procurement strategy and governance, and authorising purchasing decisions

The successful candidate for the role will need to have the following skills, experience and qualifications:

  • Experience in handling and processing data using standard QMS processes.
  • Analysing and interpreting data to info Developing and delivering business plans using standard project management principles.
  • Excellent influencing and communication skills.
  • A self-starter who can take initiative and work with a good deal of autonomy.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group 2nd Floor, 200 Aldersgate Street, London. EC1A 4HD or email: This email address is being protected from spambots. You need JavaScript enabled to view it.. Full job description available on request.

The closing date for applications is 6th March 2017.

 

Head of Railway Planning

Central London - Competitive Salary & Benefits

Rail plays an ever more crucial role in Britain, with long term growth in passengers and freight. The Rail Delivery Group (RDG) brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed in transforming and delivering a successful railway. This ultimately benefits customers, taxpayers and the economy.

A major part of the RDG’s work is concerned with industry planning and we have an opportunity for someone to join our team as the Head of Railway Planning.

This role, reporting to an Executive Director, will be responsible for providing co-ordination, leadership, expert advice and support to RDG members, directors and industry stakeholders covering:

  • Industry input to franchise specifications and how to enable innovation as part of an industry and government strategy;
  • Industry advice to governments on outputs and expenditure – informally and as part of the regulatory review process;
  • Industry rolling stock strategy; and
  • Consideration of major projects and programmes, including new rail lines as part of the overall network approach.

There will be close working across the RDG staff and with its member led, RDG supported groups including the Planning and Production Board, Reform Board, the industry Planning Oversight Group and the Rolling Stock Strategy Steering Group. There will also be significant contact with Network Rail, system operators, passenger and freight operators and national governments, regional planning bodies and the ORR.

The successful candidate will have previous experience of long-term railway planning issues understand the investment appraisal and forecasting issues that underpin railway planning and have knowledge of the regulatory review and franchise proposition processes in GB Railways. Sensitivity to the views of others, together with excellence in written and oral communication, and numeracy, analysis and problem solving skills are essential.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, RDG, 2nd Floor, 200 Aldersgate Street, London, EC1A 4HD. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

The closing date for applications is 6th March 2017.

 

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