Vacancies in rail

This page contains details of our job vacancies and vacancies from across the rail industry.

You can also find out how to start your career in rail.

Combined vacancies list
Please note that this is not an exhaustive list of each train operator's vacancies. For more positions, you will need to visit their individual websites (links in this document).

Delivery Lead (Fares) – Customer Experience Directorate

Rail Delivery Group/ATOC, Central London - Competitive Salary & Benefits

The Rail Delivery Group (RDG) was established in May 2011. It brings together Network Rail and passenger and freight train operating companies to lead and enable improvements in the railway. The purpose of the RDG is to enable Network Rail and passenger and freight train operating companies to succeed by delivering better services for their customers. Ultimately this benefits taxpayers and the economy. Services provided by us include revenue settlement, impartial retailing, the National Rail Enquiries service and Railcard marketing, as well as leading the industry to deliver an exceptional customer experience.

We are currently seeking a Delivery Lead (Fares) who will be deeply involved in defining and implementing the key elements of the Industry Fares Forum Action Plan announced in December 2016. They will lead a comprehensive plan to work with Train Operating Companies to develop and implement solutions to deliver exceptional customer experience and driving organisational results. They are accountable for designing and implementing solutions working with train companies and other Industry organisations, including suppliers.

Therefore, we are looking for a seasoned professionally qualified, disciplined and passionate leader with proven experience in delivering solutions to complex problems in a multiple stakeholder environment. The role requires a smart, creative and highly organised individual that has demonstrated that they can lead, inspire, grow and empower highly-talented and highly committed individuals, yet can be hands-on if/when necessary to get things done.

The ideal person will be:

Professionally qualified with a relevant business studies and/or marketing qualification, plus broad demonstrable experience in similar senior roles.

It is essential you are able to demonstrate experience or competence of:

  • Strong commitment to the customer experience their journey and unrivalled industry success
  • Passionate about the role and contribution of product owners.
  • Drive and passion for transport industry-leading, best in class products and experience
  • Successful track record in collaborating across organisational functions and driving cross-functional initiatives
  • Ability to use technology as an enabler in helping to provide an outstanding customer experience, both directly and through other industry players.
  • Experience prioritizing customer requirements, working with stakeholders and internal teams to define improvement opportunities and business plans in support of organizational goals
  • Significant demonstrable and proven Data/Analytics experience
  • Strong operational and commercial mindset, decisive, “get it done” mentality
  • Ability to work in a fast-paced, high growth environment where handling pressure and achieving deadlines are normal

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to:   This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 25th January 2017

Innovation Manager (x2 roles available)

As a member of the Innovation Team, working within the CX directorate, the innovation manager will be responsible for creating and implementing a 3-year innovation lifecycle plan to deliver products and services that provide an exceptional experience, or save the industry time and money, or improve reputation, or all of these things. They will be part of introducing a new agile way of working that enables the rail industry to proactively improve things for customers by driving the creation of innovative products and services; thus supporting the industry in bridging the experience gap between delivery today and the target vision for the customer experience of tomorrow.

The post holder will, therefore, need to have the ability to strike the balance between adopting a strategic and tactical approach to work as well as thinking about both the short and long term strategy while striving towards the Innovation team’s purpose:

 “to positively disrupt the industry by proactively providing innovative products and services to create an exceptional end-to-end customer experience".

Key responsibilities include taking ownership for the customer experience requirements for every innovation project, adopting an “experience design” approach and working collaboratively with the Head of Technology to ensure that innovation projects are led and shaped by customer needs, underpinned by research and data, rather than technological solutions, and working closely with the RDG’s Business Analysis team to continuously develop insight on the issues faced by customers.

Success in this role is heavily dependent on building and, where needed, repairing successful and strong relationships across the organisation. They will need to demonstrate highly effective and developed influencing, negotiation and persuasion skills, in order to “win heart and minds” to achieve buy-in to innovation related initiatives at the different stages of the life cycle.

Curious in nature and attracted by innovation the post holder will be expected to find solutions through creativity. They must also be commercially aware and inclined towards planning as the post holder will be responsible for preparing any proposals needed to identify and secure revenue streams, fund opportunities, and collaborative bid activity. Specialist knowledge of requirements in the areas of leading the development of innovation experiments is essential as is the need to have highly developed knowledge of the principles and practise of their own field of work with the ability to work collaboratively with third parties and partners. Likewise, proven success in introducing cutting edge technology and services in order to resolve business challenges; a strong commercial awareness and significant experience of managing & developing business cases; strong communication and presentation skills and the ability to present innovative ideas to senior management are critical. Proven analytical and problem-solving capability, experience of business development and negotiation and an interest in new technology are also a must.

For more information, please visit www.raildeliverygroup.com

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 20th January 2017.

Marketing Communications Manager – Communications Directorate – Temp (6 months)

Britain's railway is more important than at any time since the Victorian era and that's why rail companies are delivering a £50billion plus Railway Upgrade Plan - to give customers the services they want and the nation the network it needs. We’re seeking a dynamic and experienced marketing communications manager to help us tell this story.

Rail Delivery Group represents Britain’s biggest rail companies - Network Rail and passenger and freight operators – and we help them to succeed by delivering better services for their customers, which ultimately benefits taxpayers and the economy.

We’ve embarked on the first industry-wide, multimedia national marketing campaign in 30 years, “Britain runs on rail” that looks to promote the vital role that rail plays in Britain today.

You'll join the well-respected team of expert communicators at an exciting time.  And play a pivotal part in delivering and steering the direction of this high-profile campaign and others, both within the existing strategy and developing new opportunities.

The ideal person will be:
Professionally qualified with a relevant degree or other qualification and with demonstrable experience delivering marketing campaigns, either in a B2C or B2B environment.  

It is essential you are able to demonstrate experience or competence of:

  • A good understanding of marketing techniques across all channels. 
  • A good understanding of wider communications strategies and how they can help deliver objectives and enhance an organisation’s reputation
  • Ability to build and maintain positive working relationships with key senior stakeholders, including opinion formers and decision makers
  • Ability to think strategically and creatively to devise and manage effective communications projects and campaigns
  • Strong influencing and relationship building skills, including the ability to influence and work sensitively with stakeholders and senior colleagues
  • Good analytical and research skills, well developed oral and written communication skills, including the ability to think creatively and write with flair and accuracy
  • An understanding of new practices and changes within marketing and PR
  • A team player with the ability to prioritise work in a pressurised environment and work with minimal supervision to meet deadline
  • For more information, please visit www.raildeliverygroup.com

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is Friday 20th January 2017.

No agencies please.

Internal Audit and Assurance Manager (Maternity Cover)

Central London - Competitive Salary & Benefits

Rail Delivery Group is the Trade Association for the UK passenger railway industry.

We are currently looking to recruit an Internal Audit and Assurance Manager to work within the audit team and undertake internal audits for Rail Delivery Group’s suite of companies. This role’s responsibilities are to:

  • Investigate and evaluate management control policies and procedures within Rail Delivery Group (RDG) and external Suppliers, to assure the Train Operating Companies of their relevance and completeness in implementing and protecting the Ticketing & Settlement Agreement.
  • Conduct internal audits as directed by the Head of Risk Control & Compliance and/or the Finance Director to investigate and report on potential irregularities, weaknesses and potential/actual areas of fraud.
  •  Produce and agree audit reports focussing on value added recommendations and suggestions for future process/performance improvement with the relevant parties.
  • Carry out ad hoc audits or special investigations in addition to the planned reviews contained in the annual audit plan as and when requested.
  • Manage and deliver the audit plan and reporting to the Audit Committee. Ensuring that all risks that face the organisation are fully addressed.
  • Work alongside our external auditors to deliver the Ticketing and Settlement Audits, Ticket on Departure Audits and Travel Agent Reserve Insurance Fund (TARIF) audits to the required ISAE3402 standard.
  • This role is a fixed term contract for 1 year  contract and would ideally suit someone who has worked in the audit field, and has experience of system and operational audits and of 3402 risk and control frameworks.

Good experience with Excel, accounting system or sales systems is of upmost importance, as is the ability to pick knowledge up quickly and understand the IT business processes.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group, 2nd Floor, 200 Aldersgate Street, London, EC1A 4HD. Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

The closing date for this post is: Thursday 19th January 2017

 

RSP Accreditation Analyst – 2 positions available

London EC1A, Competitive salary & Benefits

We are looking for an analyst to accredit each machine that is presented to RSP for accreditation. The post holder needs to review and ensure compliance to RSP Standards for new Ticket Issuing Systems (TIS) designs and modifications to already accredited TIS by:

  • Defining and documenting changes to functional specifications and processes.
  • Analyzing TIS specifications and specifying changes to supplier testing to prove the integrity and conformance of a software release to RSP standards, ensuring consistency with other system changes and minimizing risks to RSP systems.
  • Supporting testing, test planning and change management including reviewing of test material to provide assurance of suitable coverage of business processes and supporting all phases of testing and pilots.
  • Through the use of the internal systems generate and maintain records of testing and issues arising. Produce and issue documentation supporting the accreditation process.
  • Defining changes to processes and procedures ensuring all users are aware of the changes that impact them, reviewing documentation from suppliers for TIS changes & to ensure implemented changes meet RSP’s requirements for probity of settlement and that changes between systems are consistent.
  • Monitoring TIS Suppliers' progress against development plans, accreditation plans and implementation of TIS versions.
  • Reviewing RSP Standards documentation as required.

The postholder should possess the skills to:

  • analyse technical processes, proposals and identify risks, as well as being able to work through business requirements & functional specifications in order to translate these into test cases
  • have an understanding of electronic point of sale (EPOS) systems in a wide area network is desirable, whilst previous experience of various testing environments and configurations would be useful.
  • Systems analysis and design experience in implementing EPOS or financial systems and accrediting system changes against documentation would be an advantage, whilst having the ability to interrogate data using queries or tools.
  • Good working knowledge of Word and Excel are essential, whilst a working knowledge of other Microsoft office products, html and xml would be desirable.
  • Attention to detail and a positive attitude towards change and innovation, which seeks continuous improvement to processes and documentation, are essential in this role.
  • Good communication skills with the ability to tailor language and the written word according to the audience, and the ability to undertake a number of different activities concurrently and to progress them to plan, are also key requirements.

If you believe you have the qualities and skills we are seeking, please write, enclosing your CV to: Human Resources Manager, Rail Delivery Group Ltd, 200 Aldersgate Street London EC1A 4HD, This email address is being protected from spambots. You need JavaScript enabled to view it.

Closing date for this post is: 20th January 2017

Governance Administrator

Central London - Competitive Salary & Benefits

The purpose of the Governance Administrator role is provide administrative support for RDG's key internal and external governance meetings, to enable the organisation to deliver a consistently high standard of governance meeting. Key to this role will be running administrative processes and meeting management practices, as expressed in the RDG Governance Handbook.

The Governance Administrator is part of the Portfolio Support Office, reporting to the Senior Project Manager. The Portfolio Support Office is a small team that supports the whole organisation by defining and supporting delivery of RDG’s portfolios of work.

It is essential you are able to demonstrate experience of:

  • Taking and writing up meeting minutes
  • Scheduling meetings
  • Proofing and formatting meeting papers
  • Working to meet deadlines
  • Managing your own time
  • Working well within a team

The role

This position will involve day to day planning, prioritising and organising. The post holder will be required to work across the directorates in close liaison with different individuals and be able to adapt to different working and communication styles to deliver the requirements of the role.

The post holder is expected to be highly organised, rigorous at maintaining processes and strong at delivering to deadlines. In some instances, the post holder will be required to contribute to the creation and refinement of processes and practices, however they will mostly be responsible for upholding existing practice and processes such that they become an embedded and expected way of working.

The post holder will be expected to work without supervision and will have the latitude within their daily work routine to organise and prioritise their own work, to ensure that key deadlines and objectives are met, referring to the Senior Project Manager for guidance where appropriate.

The post holder will be expected to exercise the professional curiosity to learn about why processes exist so that he/she has the insight and competence to apply initiative and judgement when delivering the role. The post holder will be expected to use that insight to make recommendations on how to improve or refine the processes they are delivering.

They will be expected to apply their administrative knowledge and experience to confidently provide advice and solutions to routine day-to-day problems and be able with supervision to deliver new areas of work. Generally, if guidance is needed they are able to refer to well-defined departmental procedures, and they are also able to refer more complex issues/problems where the solution is not straightforward to their line manager or more senior colleagues for either guidance or resolution.

The post holder is not directly accountable for a budget or staff.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it.. A full job description is available on request.

The closing date for applications is 20th January 2017.

Delivery Lead - (Ticketing)

Central London - Competitive Salary & Benefits

Would you like to be involved in creating the future of rail travel?

We are currently seeking a Delivery Lead (Ticketing) who will drive forward implementation of the national rail ticketing strategy. You will be the key person turning strategy into reality, working with train companies to deliver both technology and change to create a fantastic customer experience.

You will be the kind of person that enjoys the challenge of problem solving, relishes working with lots of different people and can find the solution when others only see the obstacle.

Therefore, we are looking for a professionally qualified, methodical and pragmatic deliverer with a proven track record in solving problems involving multiple stakeholders and partners. If you’re that person, you can help us create the future.

The ideal person will be:

Professionally qualified with a great track record in solving complex problems, a highly methodical and logical mindset but balanced by a pragmatic ability to get the job done. You will be used to working through complex commercial and contractual environments and, ideally, you’ll have experience of a regulatory environment.

If you believe you have the qualities, skills and experience we are seeking, please forward a covering letter, CV and salary expectation to: This email address is being protected from spambots. You need JavaScript enabled to view it..  A full job description is available on request.

The closing date for applications is 22nd January 2017.

Director of Marketing

The Rail Delivery Group (RDG) is the Trade Association for the UK railway industry which was established in May 2011. It brings together Network Rail and passenger and freight train operating companies to lead and enable improvements in the railway. The purpose of the RDG is to enable Network Rail and passenger and freight train operating companies to succeed by delivering better services for their customers. Ultimately this benefits taxpayers and the economy. We aim to meet the needs of:

  • Our Members, by enabling them to deliver better outcomes for customers and the country;
  • Government and regulators, by developing strategy, informing policy and confronting difficult decisions on choices, and

Rail and non-rail users, by improving customer experience and building public trust.

The Marketing Director will be responsible for the brand, image and standing of the rail industry in the market which is underpinned by National Rail’s identity.  The Director of Marketing has the unique opportunity to develop and implement a National Rail Brand strategy. This brand strategy will include the National Railcard product range where there are 4.3mn railcards accepted by Train Operators and distributed nationwide. Additionally, the strategy will underpin the efforts of the individual Train Operators and include the development of a marketing strategy for new and existing products across the rail industry and a successful implementation plan - encompassing campaigns, events, digital marketing, and PR. There is also a requirement to define and leverage exciting partnerships to promote rail.

Specific requirements include:

Develop a five-year marketing strategy and annual marketing plans for National Rail, including the management of National Rail’s identity, promotional activity and all aspects of the national product range (including Railcards).

•             Develop an integrated National Rail Brand Strategy to underpin the above five-year marketing strategy.

•             Work closely with the TOCs in the development of National Rail marketing activity, achieving annual revenue targets as agreed with TOCs.

•             Be accountable for the Rail Delivery Group national marketing budgets of £150k and an income stream of over £43 million; produce accurate and timely reports on performance against budget and target; identify cost efficiencies, where possible, and ensure that accurate billing information is provided to Rail Delivery Group Finance.

•             Develop product strategies for the current railcard product set; identify new product opportunities in conjunction with the overall fares and distribution strategy for the rail industry; work closely with insights & analysis to create propositions and plans that will encourage revenue growth.

•             Identify and develop new commercial opportunities for TOCs (including partnership opportunities) which can only be realised to profitable effect by collective marketing.

•             Oversee the procurement process for agency and other suppliers complying with RDG procurement regulations and seeking advice from procurement experts/RDG solicitor where necessary.

•             Exploit agency resources, external and internal suppliers and third party input to ensure that marketing campaigns and promotions are achieved on time and within budget.

•             Lead, manage, develop and motivate a team of 30+ employees, and four direct reports, to ensure agreed commercial objectives are achieved and the highest standards of professional conduct are practised.

•             Build and sustain constructive relationships with the Management Group, Board members, working group members, key TOC commercial managers and throughout RDG;

•             Provide advice and guidance, where required, and ensure that Scheme activities are carried out in compliance with the relevant rules and that due process is followed through the RDG Board structure.

If you believe you have the qualities and skills we are seeking and would like to find out more, please write to: This email address is being protected from spambots. You need JavaScript enabled to view it. to receive a full job description and/or send in your C.V.

The closing date for applications is 27th January 2017.

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