Information & Ticketing working group

Ensuring an excellent customer experience when purchasing tickets through the provision of clear, simple information, an attractive range of good value fares, a choice of retail channels, and easy ticket fulfilment.


  • To deliver this experience cost effectively.


  • Improve the customer proposition
  • Develop technology to support innovation and growth
  • Reduce the cost of sale

The work stream is currently focused on:

  • introducing new, customer-friendly forms of ticketing
  • developing the technology platform to support future information, fares, retailing and ticketing

Members of the Information & Ticketing working group

Chair: David Brown (Go-Ahead)
RDG Lead: Richard Evans
Members: Graham Leech (Virgin), John Backway (Govia), Dennis Rocks (RDG), Thomas Ableman (Arriva/DB)

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