Information & Ticketing working group
Ensuring an excellent customer experience when purchasing tickets through the provision of clear, simple information, an attractive range of good value fares, a choice of retail channels, and easy ticket fulfilment.
- To deliver this experience cost effectively.
- Improve the customer proposition
- Develop technology to support innovation and growth
- Reduce the cost of sale
The work stream is currently focused on:
- introducing new, customer-friendly forms of ticketing
- developing the technology platform to support future information, fares, retailing and ticketing
Members of the Information & Ticketing working group
Chair: David Brown (Go-Ahead)
RDG Lead: Richard Evans
Members: Graham Leech (Virgin), John Backway (Govia), Dennis Rocks (RDG), Thomas Ableman (Arriva/DB)