Customer experience

Modernising ticketing and improving door-to-door journeys . . .

Customers must be at the heart of everything we do in the rail industry. Modernising ticketing and improving the customer journey are top priorities for passengers and the industry. Our current focus is on:

  • Rolling out ‘smart’ tickets across the country
  • Supporting government plans to modernise fares
  • Modernising customer information.

Find out more about the RDG group transforming customer experience:

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