2015

New mobile train ticket reaches Scotland

Rail passengers can now travel between England and Scotland on a new flexible mobile ticket sent direct to their smartphones. 

Edinburgh Waverley, Dunbar and Berwick upon Tweed are among several stations which have been added to the pilot of a new type of barcoded m-Ticket being trialled by train companies, enabling customers to switch between different train companies on a single journey within specific pilot areas. 

Before now m-Tickets downloaded to smartphones or other mobile devices were limited for use only on one specific train operator’s services.  

More than 230 stations are covered by the scheme. Pilots in north west England, the north east and Yorkshire – where more than 25,000 new flexible m-Tickets have been bought in the last 12 months – are now fully connected so that customers can travel, for example, from Carlisle to Newcastle via Hexham on one m-Ticket for the first time.  

Another m-Ticket pilot was launched in the Midlands this summer including destinations such as Birmingham, Coventry, Warwick and Banbury in Oxfordshire. 

Customers can download an app from one of the train companies or retailers taking part in the pilot scheme to a mobile device and opt to receive an m-Ticket. 

Jacqueline Starr, Managing Director of Customer Experience at the Association of Train Operating Companies and the Rail Delivery Group, said:  

“It’s great to see more and more people taking advantage of the flexible m-Tickets that let them switch between different train operators’ services. Our new m-Tickets are easy, fast and convenient and now can take you even further.   

“The rail industry is using and developing technology to make buying and using train tickets simpler for our customers, and the new m-Ticket is just one of the early benefits for passengers of our long-term plan to introduce new types of electronic ticket.” 

Ends 

Notes to editors

  • More information about the m-Ticket pilot areas and stations covered is here
  • m-Tickets must be activated before boarding a train to be valid for travel and will need to be ready for inspection at station gatelines or by on-train staff. They can be activated at any time during the ticket’s period of validity. When the period of travel has passed, the m-Ticket expires at 04.30 the following day and cannot be reused. 
  • Security measures mean m-Tickets can only exist on one device at a time and cannot be ‘sent’ from one device to another. 
  • Customers must ensure their mobile device is charged and they are able to show their m-Ticket when asked by staff. 
  • Advance tickets are also available to download as m-Tickets on a number of train company services. 

 

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