Radical changes to rail fares that would guarantee customers simpler fares and the best possible deal every time they travel are set to be trialled by train companies.
Four in five passengers (81 per cent) are satisfied with their train journeys overall, according to the latest independent nationwide survey – but rail companies acknowledge they must do better to improve services and reliability.
Responding to the Institution of Mechanical Engineers' report on increasing capacity on Britain's railway, Paul Plummer, Chief Executive of the Rail Delivery Group, representing train operators and Network Rail, said:
Rail journeys have grown at average of four per cent a year for almost two decades.
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