CRA 2014 winner - Station of the Year
East Midlands Trains – Sheffield
Sheffield Station’s significant transformation over the past few years makes it a worthy winner of Station of the Year. 2014 saw installation of the Sheffield Cycle Hub with a spectrum of associated improvement works. The Cycle Hub is secure, fully integrated and provides 400 spaces on top of the 100 already in place. Access is by a digital door entry system and security is reinforced by extensive CCTV coverage. The Hub also offers changing facilities, a Customer Information Screen and cycling information. There is a cycle shop in operation 7am – 7pm Monday to Friday offering sales and repairs and a very successful cycle hire scheme too. Cycle security is a real priority and staff work closely with the British Transport Police to safeguard cyclists’ property. Each year, they invite the cycle marking team to the station for property identification marking and to provide advice about cycle security.
Despite only opening at the start of July this year, the Cycle Hub is operating at around 75% usage. Developing the Hub created a wonderful opportunity for East Midlands Trains to address road access issues for cyclists, pedestrians and motorists at the station. The solution was to segregate the road traffic and divert it to a dedicated drop off and pick up area. East Midland Trains is also working in partnership with a local bike recycling charity at Sheffield that trains young people who are out of work and out of education.
Sheffield has forged a number of important and influential partnerships including Sheffield City Council, the Chambers of Commerce, universities and local cycle groups. The Tour de France weekend was a great example of how East Midland Trains staff at Sheffield Station are supporting cycling. They delivered a consistent and exceptionally high standard of customer service during this world-class event. Besides these extensive physical changes to the station, Sheffield’s prime asset is the support and dedication of its staff. They are proud of the facilities and work hard to assist customers who cycle. A number of staff have started cycling and now also use the cycle hub.