CRA 2014 winner - London Cycle Parking Award
South West Trains – Surbiton
The 2014 London Cycle Parking award goes to the cycle facilities at Surbiton Station, one of Stagecoach South West Trains’ busiest stations and an important interchange for local buses. Surbiton’s cycle-rail amenities were becoming increasingly overstretched and in demand. During the course of 2013, additional cycle stands and a new secure cycle compound were installed to address the increase in customer demand and Surbiton’s existing facilities were improved and updated. This regeneration programme, delivered in partnership with the London Borough of Kingston, the Department for Transport, the Association of Train Operating Companies and Transport for London led to the installation of a third secure cycle compound, servicing 192 bicycles together with various other measures to encourage more station customers to access rail by cycle. Alongside these improvements came the need to improve cycle security on site and to enable more passengers to use the secure compound facility.
To achieve the latter objective, the decision was made to overturn the existing restriction on swipe card entry to the secure cycle storage amenities. This gave SSWT’s season ticket passengers unlimited access to the new facilities and was a direct response to passenger feedback and a positive move to maximise usage of the compound. The new cycle parking provisions are supported by extra signage around the station and from the main highways to boost public awareness of the increased options for cycle-rail at Surbiton and drive take-up of the services. The project has been financed and delivered via partnership working to address the significant and consistent growth in the usage of cycle facilities at Surbiton station. With the new compound and various improvements made to existing provisions, Surbiton now offers just under 500 cycle spaces to its customers.